I would just like to thank and recommend the staff of B&O King Street, Manchester. I’ve loved anything B&O since I started collecting around 5years ago but until today I have never received the B&O retail experience. 

My own local store, Cryers of Rossendale are so complacent and arrogant towards its customers that I have always felt uncomfortable and very self-aware even to be in their store!! Not to mention the fact that I placed an order for 3 Beocom 6000’s and I’m still waiting for them to call me back!! Oh and I’m also still waiting for a Beosound 5 demo, Beovision 7 demo and a Beocom 5 demo!!! Not to worry because I’m pretty sure they think when you go to buy an Aston-Martin the sales staff should stop talking to you, shush you and then take a incoming call!!

I was recommended King Street by a friend and I’m very imprested with the level of care and customer service given. At first I couldn’t find the store so I rang I asked for directions. I was close but with the help of the staff & given real time directions on the phone I found my way to the store. I was then amazed to be met by a member of staff and given a parking permit to park up outside the store in the middle of Manchester of a Friday morning WOW!!  

In-store it was even more impressive to find people that love and understand the B& O product as much as you do!!  I spoke with a great chap who’s knowledge of the product is second to none and even when his phone rang 3 times in a row, he NEVER even thought about answering it!!  He continued to answer any questions I had and demonstrated 4- 5 products to me. 

My only reason for visiting King Street today was to have the battery in my Beocom 2 replaced.  I would say it’s a real shame to have to travel so far to find great customer service but when you do its no distance at all.

Thank you B&O King Street.