I have no problems with Deezer.

I have reported to B&O.

/C

Hiort wrote:

I have no problems with Deezer.

mbolo01 wrote:

By memory (I rolled back to previous version), in the app settings for music, Deezer is shown disconnected too.

Got a very fast response from B&O support. 

Dear Claes,

Thank you for contacting Bang & Olufsen Support regarding your Bang & Olufsen App.

As we understand that this has been very frustrating for you, we would like to assure you that we are here to assist you. To assist you further, please could you kindly follow these steps to clear the cache on your Apple devices?

• Locate the Bang & Olufsen app in your list of apps.
• Long press it and tap app info.
• Tap storage.
• Tap clear cache.
• Once done, please kindly restart your mobile device and then set up your product once again. 

To set up TuneIn again, please follow these steps:

• Please place all of your products in standby mode.
• Login in with credentials on link.
• In the upper right corner choose My account/settings.
• Choose devices - delete every device that is displayed.
• In the B&O app - press the profile icon - radio - log out of the TuneIn account.
• Close the app and open it again - login into TuneIn account again.

If this persists, please could you kindly send us log files to evaluate the problem:

• Open the B&O app and select the icon shaped like a person in the upper right corner to open up Settings.
• Select Products and then the product you wish to upload a log file for.
• Select Configure and then About in the next menu.
• Select Diagnostics and Usage and then select Send In Log Files.
• After you have uploaded the log files please reply to this email with the Beosound Level serial number, at what time you uploaded the log files, and at what time the issue was reproduced. Please provide the times this occurred in the format HH:MM: SS and your time zone, an example being "14:12:25" CET.

We will then forward your information to our technical department, and they will be able to look further into it.

Should you have any additional questions or concerns, please kindly include them in your reply to this email.

That is too complicated….even for me ;-)

Then just think of the thousands of user, who have no idea of what is described there.

I had updated to the newest beta (3.15.0) as per usual - it seems that the problems started there (N.B. I don’t use Deezer, but have the TuneIN problem).

Since one of my iPad Mini’s - running a regular release - did not have the problem, I simply loaded the previous beta build (3.14.2) on my iPad……and my TuneIN stations are there again.

This seems to be something that the app team should fix….not the costumer or the beta user through workarounds (we just report back!).

Would be nice to know, if the previous build also solves the problems with other users - please report back.

MM

Millemissen wrote:

Would be nice to know, if the previous build also solves the problems with other users - please report back.

Totally agree with rolling back to the 3.14. 5 version at the App Store. For the time being, it is the quickest and simplest resolution. B&O 's response of clearing caché, deleting all devices connected to Tunein, then restarting the B&O app simply did not work.