This is an acknowledged weaknes. Back when the concept of a service call for an update came about, there wasn't much of a need. By the time the need became urgent, the hardware infrastructure did not exsit. 

Now with new models like the BeoSound 5 & Encore, automatic SW updates are becoming the standard. Going forward you won't see new products launched without this feature. As for the older products, who doesn't want a chance to have tea with their local B&O shopkeep?

 

Edouard G.

Yes I for one aggree! Especially in the very near future I'll be in the market for The New B&O products, but if what Trip is saying is true then

their shouldn't be much of a problem. "Beo Encore 5 & SW etc..et al.. updates are becoming a B&O Norm...Right'.... I do think that It should

remain a service that the dealers can offer for those who aren't the do it yourself AV instruction kinda person!

My experience: (my coffee means updating via USB and internet, cup of coffe withe my dealer means Update of my hardware in his shop)

Beosound 2: always my coffee

Beotalk 1200: No coffee needed after purchase

Serenata: No coffee needed after purchase

Beocom 5: Very expensive ...
It started with a cup of coffee with my dealer. Two hours later a Beovision 8 stood in my living room (But I have to admit that I was looking for my first TV in my life for mor than 30 years), followed by two other cups with my dealer

Beovision 8: My coffee, but firmware updates by the dealer with his tools

Beosound 8: A cup of coffee with my dealer (replacement of a faulty system, otherwise it would have been a cup of coffee in Struer)

Recommendation for B & O: The Website should show the soft- and firmware history for each product (like it did with Beosound 2). Thus everybody can make a decision about his next cup of coffee.

iPoditiv

I understand you guys, you're right.

But do you think new customers or angry customers that don't understand why their high-priced devices aren't up to date, will like to waste some time having a coffee at their dealer?

Don't you think new customers will think B&O products are just good design but not good stuffs with a device having troubles because it's not up to date?

 

EdouardG wrote:

I understand you guys, you're right.

But do you think new customers or angry customers that don't understand why their high-priced devices aren't up to date, will like to waste some time having a coffee at their dealer?

Don't you think new customers will think B&O products are just good design but not good stuffs with a device having troubles because it's not up to date?

 

"Absolutely" Im at starbucks right now(A coffe & tea caffe in the states) I'm relaxed doing my personal business but when I'm getting ready

too expend $$$$ however many 00's and whatever decimal point knowing that its for B&O who I've already been groomed for top of the

line service... I'm expecting updates not only too be available but the device really should come already equipped! I can always get my

Coffee and or Tea at Starbucks where I will expect no less service for what they advertise🙂

Distance wise it would be great if even simple updates could be offered.

It's madness that I either have to lug my Beovision 10 two and a half hours to update the PUC or have Service come to my home for a 5 minute job.

Unfortunately not everyone lives 5 minutes from a store/service centre.

Peter

petermc wrote:

Distance wise it would be great if even simple updates could be offered.

 

It's madness that I either have to lug my Beovision 10 two and a half hours to update the PUC or have Service come to my home for a 5 minute job.

 

Unfortunately not everyone lives 5 minutes from a store/service centre.

 

 

 

Peter

You're totally right Peter! 

Even if I like a lot to see my B&O dealer, I would like B&o to provide me a way to upload PUC codes by myself too.

There are updates for every B&o products and I would like to do it myself.

 

EdouardG wrote:

Why don't B&O give their clients the possibility to update products themselves?

As some of them a firmware updates and, if they go wrong, you basically break your device. Also, sometimes the software doesn't "take". I've had many scenarios where a B&O engineer has sat down for an hour upgrading the sw on my BV7-40, packs up to leave, I ask him to double-check the sw on the TV and, when he does, it's still the old version! He has to then spend another hour - unpaid - updating it again.

This kind of software update isn't really the domain of the average home user. Remember we're mostly more techy than the average B&O customer.

moxxey wrote:

EdouardG wrote:

Why don't B&O give their clients the possibility to update products themselves?

As some of them a firmware updates and, if they go wrong, you basically break your device. Also, sometimes the software doesn't "take". I've had many scenarios where a B&O engineer has sat down for an hour upgrading the sw on my BV7-40, packs up to leave, I ask him to double-check the sw on the TV and, when he does, it's still the old version! He has to then spend another hour - unpaid - updating it again.

This kind of software update isn't really the domain of the average home user. Remember we're mostly more techy than the average B&O customer.

"OH My Gosh, someone finally said it YEA!!!! I just completed  the Refurb RL60.2 Refurb Collab W/Evman140...He's a natural

 when it comes too techy repair, refurbing etc.. Car's , B&O and or anythingelse he can get those project fingerss on! But Me...I

need Prayer, instruction, supervision and still it seems I'm not getting it. Evman was far more patiient than those pictures looked. Now I

may be being a little over melodramatic because I actually like learning this stuff😁 and he is great working with and learning from; But he and you guys make it sound and look EASY! Not for us Average Folks!

AMEN! Moxxey!