B and O customer service

20 replies
A(
Offline
applemac1 (archived)
Bronze
Posted February 4, 2011 at 11:22 GMT
#1925949

Hi,

 

Is it just me or has anyone else noticed a marked drop in customer service from b and o, I have sent them several emails recently 3 to shops and 2 to B and O customer service directly and have not received one reply. This I have noticed since the change of personal at the top, before whenever I sent an email I always got a response either the same day or following without fail. 

Its making think about changing my alliance to another supplier of audio products and selling my B and o equipment.

 

Was only a simply request for a new brochure.

 

D(
Offline
Doctor (archived)
Bronze
Posted February 4, 2011 at 12:04 GMT
#1925950

To give some credit, Newcastle, at least, are very good. I always get a reply and they all know me by name. I have been looking for an LX recently and they have been trying their best to help.

T(
Offline
tgt365 (archived)
Bronze
Posted February 4, 2011 at 12:58 GMT
#1925951

Excellent customer service. Fast response and great information.

T(
Offline
TripEnglish (archived)
Bronze
Posted February 4, 2011 at 14:11 GMT
#1925952

I would rate my own customer service as excellent!

Are you sure that you're submitting it to the correct e-mail address? Does your e-mail have some characteristic that might get it trapped in a spam filter? Both have happened on occasion in my shop. 

L(
Offline
larskoelle (archived)
Bronze
Posted February 4, 2011 at 16:35 GMT
#1925953

I have some experiences with different dealer here in Munich and one in Cologne. And I have to admit that I like some more than others and yes the response time might differ but I would not name it a change in pattern. 

@TripEnglish, if I ll have the possibility I am going to give you a try ;-)

Evan
Offline
Evan
Gold
Posted February 4, 2011 at 16:35 GMT
#1925954
I recently visited the B&O Logan Circle shop in Washington D.C. and I could only say positive things. David Wilson, the general manager was very nice and quite funny. I was in there only to get a set of A8s but he treated me like I was his best customer.

Location: San Francisco

I'm an automotive audio and acoustic engineer. I design loudspeakers and full sound systems for new automobiles. I also dabble with studio, consumer and pro audio projects from time to time.
T(
Offline
TripEnglish (archived)
Bronze
Posted February 4, 2011 at 16:57 GMT
#1925955

Evan, glad you got to meet Dave. He's a great guy and a lot of fun. The shops in the DC area have some great personalities and a lot of knowledge. 

T(
Offline
TripEnglish (archived)
Bronze
Posted February 4, 2011 at 16:58 GMT
#1925956

Larskoelle wrote:
@TripEnglish, if I ll have the possibility I am going to give you a try ;-)

You'd be well advised to do business with me. 😐

T(
Offline
TheMajor (archived)
Bronze
Posted February 4, 2011 at 22:14 GMT
#1925957
I have been waiting for 3 weeks to get prices for 4000 casing (new black or silver). 2 emails and four phone calls. They checked pricing and called my back. I said I just wanted the casing without fitting and they said they'd call me back. It was over a week ago.

When I bought my speakers and beosound one they were great and even imported UK manuals for me. They even helped me track down a sunburst yellow grill for my beosound 1. 4 years later and it takes a week to check a price.
Evan
Offline
Evan
Gold
Posted February 4, 2011 at 23:44 GMT
#1925958
So Trip, where are you posted?

Location: San Francisco

I'm an automotive audio and acoustic engineer. I design loudspeakers and full sound systems for new automobiles. I also dabble with studio, consumer and pro audio projects from time to time.
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