Had the same thing with my 4gen AppleTV, connected to my BV7 mk3.

But unfortunatedly I can not change the PUC myself, so still using the apple remote (or app on my iPhone)

Silly checks:

1 is the PUC still properly attached near the atv's eye ?

2 is the PUC cable bent or broken ?

elephant wrote:

Silly checks:

 

1 is the PUC still properly attached near the atv's eye ?

 

2 is the PUC cable bent or broken ?

In addition to elephant's suggestions, have you tried a different port to connect the PUC IR blaster cable behind your BV11, in addition do the other connected devices still work?  If other sources connected to the BV11 still work using their PUCs then it may be the cable. Have you also tried switching a known working PUC cable to the ATV and seeing if that works, if it does, then you know that it is a cable issue and not software.

I hate to say this, but maybe a factory reset of the BV11 might be in order to see if that doesn't sort it out.

Did you use the original small remote to restart the ATV3?

In other words - does the ATV react to that remote?

MM

Hello Rene,

I had the same issue with an AppleTV connected my BeoSystem4.

My Workaround was to choose a "Standard PUC" (in my case "Philips BDP 9600") and tell the AppleTV to learn the remote commands.

Works perfect.

Best regards

Doc Leisure

Thanks to all responses so far. I finally managed to do basic checks by exchanging the Apple TV with the older one from the bedroom, and the result is:

connecting the Apple TV 2nd gen from the bedroom BV10 to the BV-11 on the very same PUC works flawlessly. The ATV 3rd gen can only be controlled using the Apple TV remote.

Interestingly, when connected to that PUC cable the light on the 3rd gen does respond to the Beo4, but nothing else happens. (Double double check: connecting the 3rd gen to a completely different PUC cable+connected to other connection: same result: no control via Beo4 only with apple remote).

so it does seem a ATV 3rd gen PUC software issue! Again, this started at most just a few weeks ago. I also downloaded the newest ATV PUC software (tourth gen) to no avail.

Interestingly: on the list there is "Apple TV 2nd and 3rd gen", whereas this used to be called "Apple TV" . When I choose to download "Apple TV 2nd and 3rd gen" it does not show up as new item, but seems to remain in my list as "Apple TV". 

I then thought: maybe I should first remove existing PUC codes, but did not find how to do that. hhhm ,shall I really try/"risk" a full BV11 factory reset.....?

 

You must use the code for 2/3 gen, not for the 4th.

As for removing an 'excisting' code - that is easy....no harm done.

Have a look at page 14 and 48 of the User Guide of the BV11/Beo4 

respectively page 24/25 for the BV11/BROne Guide.

MM

You probably need to unpair your apple remote and the puc should then start working again.

See: https://support.apple.com/en-gb/HT201254

Martin.

René

I had something similar. Check the ATV setup menu. You will probably see that the atv is paired with the Apple remote. Then the atv will not respond to command from the PUc. Unpair this link and everything should work