Anyone having problems registering new Beosound 2 to B&O app?

4 replies
B(
Offline
bnonewb (archived2)
Bronze
Posted July 18, 2021 at 19:46 GMT
#2157400

Hi there,

I've been having problems registering a new Beosound 2 to the B&O app.  I'm able to set it up on Google Home fine, but when it sends me back to the B&O app, it simply says it cannot find a compatible device.  I've went through the various troubleshoot on the B&O webpage.  

I've contact B&O who say this is a known problem and that their development team is aware and trying to fix it.  In the mean time, I can't fully set up the speakers.

Questions:

1 - How common is this problem?

2 - Is there a workaround for me to access the equaliser to adjust the speaker settings?

3 - How long does it normally take for B&O to update the app with a fix?

Feeling slightly frustrated.  Took three months to receive the product after paying in full for it due to "chip shortage'.  Having received it, I can't set it up problem due to problems with the app...

B(
Offline
bnonewb (archived2)
Bronze
Posted July 19, 2021 at 20:37 GMT
#2157401

Thanks Stan.

I contact B&O and it would appear I'm not the only person experiencing this.  There are a couple of recent iTunes reviews from users reporting the same issue.  B&O's response to me was:

"Thank you for writing back to us regarding your Beosound 2 2nd Gen. Google Assistant.


We understand you would like to finish the setup of your Besound 2 and that it is frustrating to be able to. Rest assured that our development team is currently working on a solution as quickly as possible. Once the issue has been resolved you will be notified. 

We apologise for the delay and the inconvenience this may have cause."

I can only hope they sort it out soon.  Seems so silly to a premium speakers company to have a single point of failure like this.  They should consider other alternatives to setup as well.  

A(
Offline
askragnarok (archived2)
Bronze
Posted July 21, 2021 at 05:03 GMT
#2157402

The beskytte released BETA app (3.15.2.38374) addresser this problem

What to test…

Fixed finding product when returning from Google Home

B(
Offline
bnonewb (archived2)
Bronze
Posted July 21, 2021 at 07:54 GMT
#2157403

Unfortunately that version is not on the Apple App Store yet in the UK.  Where do you go to download that beta? 

or
BeoWorld Gold Membership card
Join BeoWorld

Register to access the forums, reference material, and exclusive member benefits — including our monthly prize draw.

Become a Member

December 2026 Prize Draw

Gold Members Only

As a Gold member you're automatically entered into our exclusive prize draw — your chance to win iconic Bang & Olufsen products. A unique benefit of BeoWorld Gold membership, every draw brings a new opportunity to win something special.

View Prize Go For Gold