ANNOUNCEMENT -- Incident with the Beoworld Server yesterday

14 replies

Dear Beoworld Members,

I just want to offer my apologies for the Beoworld server being down for most of yesterday due to circumstances beyond my control.

The incident already highlighted by Steve and Lee in another thread had caused damage to one of our servers and it took sometime to restore all the disks. It should be noted that over the years Beoworld has amassed a large amount of B&O data not just the forums which accounts for about 50% of the data.

We have currently filled over 20 TB ( 1 TB equal to 1,000 GB ) of disk space and my challenge in the future is build a better search function for that data.

Whilst writing let me comment about one recent comment from a member that the forum is slow and unstable. The servers certainly are not unstable from both my observations and the system log files. In fact the last time the servers were unavailable for 10 minutes was when I added some Microsoft security updates more than 3 months ago.

You may be surprised to learn that the forum is actually fastest when several members are browsing and/or posting because if no one is accessing the forum for 20 minutes the forum and SQL server shuts down. After the shutdown when the the first member accesses the forum it takes up to 30 seconds for it to restart. I cannot change these settings because they are built into the software. If that first person is posting an article they often think it has not worked and often press the post button several more times which is why you sometimes you see several duplication's of the same post.

I am only pleased this problem did not happen today as I am currently in the lounge at Heathrow where I will soon be boarding my flight to Denver, Colorado. 

Again, my apologies for the interruption to our service yesterday. 

 

Location: Hampshire, England

Absolutely no need to apologise Kieth, you do an excellent job. But thank you for explaining how things work.

Hi Keith

Thanks for bringing everything back, really appreciated since this is best B&O resource available anywhere.

I made the "slow and unreliable" comment, and without complaining in any way, since this service is provided "pro bono", my experience in this part of the world (Denmark) really is slow and unreliable.

As an example it usually requires several tries to get Service manuals downloaded without corruption, and some are just plane impossible to get. Response times of 10 seconds plus is not unusual in the forum area. I have tried from several different geographical locations but the problem is persistent. 

Please do not take this the wrong way,- its simply feedback. And I for one highly appreciate your work  πŸ™‚ 

Edit: Timed this entry-, 11.4 seconds.

I am in rural Cambridgeshire in the UK and I would say that the response time when posting has never been faster.

Edit Timed <2 seconds

Thanks Keith πŸ™‚,

I never knew the SQL shuts down after 20 minutes of forum inactivity. Hope you have a good flight. 

if we all pay for a service that we love and use so often it would make a difference

What? You have lightning in the UK?!?! 😎

Thank you as always Keith for your hard work.

The lightning didn't hit the prize draw robot did it?

 

Have a great holiday Keith. I don't think you get nearly enough credit for what you have done for many years keeping Beoworld at the top of the B&O tree as far as web sites are concerned. I have been on this site for many years and the stability of the site and its size have been fantastic since you and Lee have been in charge. With moderators like Martin and sponsors like Steve, we are truly blessed!

My B&O Icons:

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Peter,

Thank you for your kind words, Lee and I are always trying to make improvements.

Unfortunately I am not on holiday, it's a business trip. I come here every two months and will be back on Thursday.

Location: Hampshire, England

BEOVOX141 wrote:
I made the "slow and unreliable" comment, and without complaining in any way, since this service is provided "pro bono", my experience in this part of the world (Denmark) really is slow and unreliable.

Corrupted downloads and delayed responses often have the same cause and are rarely caused by the server you are trying to access.

When you access any web site your request and response will travel through several routers/servers and the speed of the response will be governed by the slowest router/server in the chain.

Equally the IP protocol allows for fragmented return of data via two or more different network routes meaning that each packet of data will almost certainly arrive at the browser in a different order to what was transmitted and it is left to the browser to assemble the packets back into the correct order for display.

You can use the Microsoft Dos or Linux tools to show the chain from you to your target web site and they will tell you the latency of each server in the chain. This is the best way of identifying the root cause of the type of problem you are describing. I normally user Microsoft Tracert utility.

It is very difficult for any Internet Service Provider to identify these types of problem unless a user reports the problem and just because you use another PC in another location and still have the problem can still mean the cause is the same.

Like any problem in life whether technical or not you must identify the root cause of the problem in a logical manner.

If you are using a Windows computer open the DOS command window and use the β€œTracert beoworld.org” command WITHOUT the commas to Beoworld.org and see the latency between each hop. It is likely that one of the servers in the chain has a very long latency time compared to the others.

Regards
Keith..

Location: Hampshire, England

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