I agree it ! It was a simple offer ... and yet extremely generous.

That's how you spell service. 🤒 

Awesome!

Wish they all were like this.

Thanks for the message Soren - I feel embarrassed, just a small gesture!

I've worked with Bang & Olufsen for over 25 years now - starting off as a service engineer, and working my way up to store owner.  I fully understand that people who buy Bang & Olufsen have high expectations of the brand, and those that work in its stores - exceptional service is one of my minimum standards.

Mine is a simple ethos - DON'T over promise, DO what you say you'll do, WHEN you say you'll do it...and treat the customer that wants an obscure low value spare part the same as the customer wishing to spend over £50k on a full system.

Supplying and servicing Bang & Olufsen is all about creating long standing relationships with valued customers...

...end of sermon - steps off pulpit!!

Nick

A real B&O dealer - I hope Struer see this - this is the type of good feeling about a brand that thousands of pounds of advertising cannot buy. I realise that the cost of parts will be minimal, but the time taken and thought involved is what counts. We did think of have a BeoWorld Approved scheme for dealers but decided that it might not go down too well with head office. If the idea is resurrected, I think you go to the top of the list!

Peter

SHEFFIELD wrote:

 

Mine is a simple ethos - DON'T over promise, DO what you say you'll do, WHEN you say you'll do it...and treat the customer that wants an obscure low value spare part the same as the customer wishing to spend over £50k on a full system.

 

Nick, there are quite a few dealers that could learn from this.🤔

Craig🙂

Nice one Nick!🙂  What goes round, comes round!

Andy T.

Just to update and close this matter:

Got 5 fuses delivered today by Mexpost, thank you Nick, I hope that I someday will be able to do same for another member on the forum.