Yes, I did and I tried it right now again just before answering you.

No results.

I have open a file on Paypal.

With my Apple TV, I had to unpair the original remote before I could control it with my Beovision PUK.  Is your Apple already paired with the original remote? It may need to be unpaired.

• On an aluminum Apple Remote, press and hold the Menu and Right buttons for 6 seconds.
• On an earlier, white Apple Remote, press and hold the Menu and Next/Fast-forward buttons for 6 seconds

Instructions here to unpair Mac https://support.apple.com/kb/PH25509?viewlocale=en_US&locale=en_US 

Stoobie 

I agree, very poor service,  especially as it is such an easy fix. They would receive good kudos from you. Now you are left with a bit of a sour taste!

Very glad it worked. 

Stoobie 

Little Update,

I had an answer from OneRemote Via Paypal litigation center.

It happens they were closed for a week. I closed the case and send an email telling them about the system prefs issue.

I believe it's the end of the adventure for good now!

Hope it helps anyone.

Good Afternoon Guys,

You know when i started that thread naming it "adventure" it was kind of a figure of speech.

Well, indeed it was and it still is…

Little reminder: The apple part of the remote didn't work properly at first. so i contacted Oneremote who did remain silent.
After a week or so i started a case on Paypal. Then One remote did answer: they were closed for holidays.

In the meantime i did figure out what wasn't working (something i propose to add one the one remote manual) and it all work.

But Paypal didndnt close the case as i asked and refund me in full, also prompting me to send back the item, which i did, being exhausted from all this complications.

BUT…

As my beo4 is now ready for the RMB4 (please read "with cute track") I advise Oneremote to acknowledge when they received the item back for me to buy another one. and of course, apologies for all the inconvenience…

Well… The answer came today and it's not the one i was expecting:
"…Please don't order again"…

We did have a little argument about the mute function, who wasn't really working well with TV and oft ended in freezing the remote, needing the batteries to be removed to work it again properly. The told me in line :

1-you dont know how to well mute a B&O remote, it's a complicated move -> OK, my Ouverture do mute very well…
2-If nobody complait it's a complicated move, that's because people usually dont use this function -> OK, maybe if nobody complait it dont work on the RMB4, it's because people usually dont use this function, but i assure you it work bad.
3-Ok, if it dont suit your needs, you have 30 day to return it and be refund. -> rude.

Wel, maybe you can find me a little harsh or agressive and i'm sorry for that. But as i told them, i dont believe it's a way of doing business in that "niche" market.

Anyway, despite all those disappointments, the RMB4 fas quite à pleasure to have and work 98% well. Appart from the mute function and a very little almost unnoticeable lag. Soi I will still recommend it, as strong as i was ready to order another one…

BUT, i dont know which world we are living in for people to do business this way, with harsh and rude answers.

No I have to open my remote to try to bridge that track again… 😭

I just want to add that i have had a Beo4 with Oneremote RMB4 in for 4 years.
It functions perfectly also with mute :)

i would not hesitate to buy another RMB4 if the need should come.

Double post. Sorry