Hello Martin,

wait a day or two then open a claim via ebay (item not as described). If you paid via paypal it will be easier to get your money back... It favours buyers...If you paid not using paypal - good luck! Sorry to say so, but you will need to send docs (e.g. a generated tiff of the communication with seller if outside ebay) incl. photos of the frets to an ebay mail address. Best is to call ebay - this worked best for me - I once bought a plasma screen that arrived broken and the seller was VERY rude and not helpful at all. I scanned all docs and sent them to ebay and the case was closed in my favor (paypal payment helped though).

Ralf

Thanks for your answer Ralf.

I think the main problem will be, that I didn't pay through Paypal, as I don't have a Paypal account. The seller even asked to pay through bank transfer instead of Paypal to save costs. At this time he couldn't know that I don't have a Paypal account.

Conversation with the seller was smooth, so no problem was expected from my point of view - until the frets arrived.

Regards

Martin

Hi Martin, if you didn't use paypal then you will struggle to get any refund. 

Ebay have absolutely no powers to make the seller issue you a refund if you pay by bank transfer. If the seller agrees to refund you I would be very reluctant to return the items before any refund is issued. All you have is the threat of leaving negative feedback & if the seller doesn't care then you have very little rcourse I'm afraid.

Chris.

Thanks Chris.

This is what I expect, as there is no reaction from the seller.

You're right, ebay can not force the seller to give me a refund. The seller will cancel ebay membership and that was it.

I paid nearly 150 Euros for the frets, expecting them in condition as described. This was a fault - I know by now.

The seller is located in germany, so if nothing happens, I will get a lawyer. I have an insurance for these cases.

Hopefully this makes him taking back the frets and give me a refund.

 

Regards

Martin

Just a thought Martin but were these bought on a "buy it now" sale?

I only ask because in the UK all items listed on "Buy It Now" Ebay sales are subject to "Distance Selling" laws which basically give any buyer the right to return the goods for a full refund regardless of the reasons for doing so - this law doesn't apply to true auctions. Even if the reason for returning the item is simply that you have changed your mind then you are entitled to a refund as long as the item is returned in the same condition as it was received (and within a specified period). This law protects consumers for ANY purchase made either over the internet or by telephone & rightly covers all purchases on ebay through "but it now" sales.

I don't know if these same laws apply in Germany, but if they do then you would have the weight of consumer law on your side. Having said all of this - taking someone to court & actually getting your money back are 2 completely different matters & I wish you the best of luck.

Chris.

Hey Chris,

no it was a normal auction, no buy it now auction.

The problem is, that the seller wanted to betray from the first time he put the auction online.

He packed the items in a superb packaging with the knowledge that he will send rubish. In the case I'm not happy with the items he will say that it is a transport damage and the items left his home in immaculate condition. For this, he will, of cause, have some witnesses, which saw, that every items was in perfect condition when packed.

I had this kind of case some years ago, when someone send me an empty packaging. It came to court and the betrayer presented two witnesses which said that everything was in the packaging when it left his hands.

 

Regards

Martin

 

Martin,

try to get a partial refund (call the seller?!) and sell the frets as damaged - the money you loose (

I know it feels bad but rest assured these things will one day come back to the guy who fooled you - that is something that i believe.

New frets are not that expensive, did you get a quote from a dealer?

Ralf

PS: You can always leave a bad comment on ebay, too.

Sorry but some info is missing:

The money you loose 100 euro or less is not worth thinking of and spending time on this issue. Life is too short!

(The iphone app cut some text)

Hey Ralf,

who would buy frets in such condition ? Selling them in this condition doesn't make sense to me. The only option I see would be to rebuild them with new fabrics, as mentioned here on the forum, and sell them as refurbished.

What really sucks is loosing money to such a betrayer who will sell items in the future and I don't think that a bad comment will stop him doing so.

The seller didn't even reacts on opening a case on ebay, so I see no way to get a refund, even not a partial one.

New frets are around 220-240 Euros.

 

Martin