Awful terms and sellers attitude from a B&O franchise in UK?

43 replies

I spotted this eBay UK ad for a pair of wireless transmitter/receivers and would have been interested in bidding - except for what I think is a shockingly lazy attitude from the sellers.  They are untested (too busy to test them!).  Will not allow returns - so if they don't work it's tough luck.  If you need any help before or after the auction end - see Beoworld.org or in other words, don't bother us, read up about it!

link

It finishes today so I'll cut and paste the text as the listing finishes soon:

This product is being sold by Bang & Olufsen Lincoln. 

All the products that we sell on eBay have been part exchanged by customers, meaning that, because we don't know the history of the product, full functionality and reliability of the products can never be guaranteed. However, we will do our best to highlight any faults that we discover in the tests carried out before selling the product.

 

Product: Beolink Wireless 1

 Condition: Used-both units have some marks and are untested.

Included: 2 x Power cables

For more details, including specifications and dimensions, please go to www.beoworld.org to find the relevant item.

  

Important notes BEFORE bidding.

Whilst we will do our best to provide the best help we can to insure a smooth auction, unfortunately, because eBay is only managed on a Saturday, it is not likely that we will be able to assist much whilst the auction is in progress. However if any help is needed before, or even after the transaction, then there are some truly helpful forums at www.beoworld.org.

Please accept our apologies for the non-committal nature in selling this item. We are amongst the busiest franchises of Bang & Olufsen in the UK and we cannot deal with the enquiries we get on these type of transactions.  You can however be rest assured of a simple, friendly and straight forward transaction.

Sold as seen, no returns or refunds.

We request full payment via paypal, cash on collection, debit or credit card and collection within 7 days of the end listing. Failure to comply with this will result in the product being re-listed as we have been let down with non-collections and non-responders too many times to the disappointment of other keen bidders. Negative feedback will also be left to non-collectors.

I wouldn't bid with conditions like this on completely untested items.  I can't believe how lazy and unprofessional this is.

Dave.

Not good!

I had thought that B&O dealers were at one time forbidden from selling on eBay, possibly because of this sort of approach tarnishing the brand.

In the past I have seen it only from dealers in the process of closing down, like Chester disposing of stock but after closure.

Graham

Some of their feedback in the neutral and negative sections aren't too good either!  Not good for their reputation or the brand.

Dave.

I've been put off bidding on a number of their items for the same reason. Pretty shocking practice for an authorised dealer - worse than most private sellers!

I've just sent them a message via eBay.  Let's see if they respond - probably not until Saturday!

Dave.

I just took a look at the item and feedback.

Some time ago I bought a TV from B&O Harrogate ( before it was taken over by the current management). I put my experience in one of the threads on this forum.

Looked a similar approach: use a nondescript eBay ID, then put a B&O shop heading in the ad. The guy at Harrogate was awful: couldn't be bothered to give me the PIN for the TV until I kicked up a fuss..... had already sold the Beo4 (without which the BV 6-22 couldn't even be switched on..... fortunately not a problem for me but could have been for other buyers). I am not suggesting that Lincoln are similar, but the selling of unguaranteed and untested trade-in items should not involve the use of a dealership name.

Is B&O Lincoln a franchise, or is it part of B&O UK?

Graham

I don't know if you can even NOT accept returns/refunds as a professional seller...

And using the word USED instead of DEFECT (to prevent discussions later on) is not ok, too.

Ralf

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-11.png Beovision-11.png
Beosound.png Beosound.png
Beoplay-V1.png Beoplay-V1.png
Beoplay-H95.png Beoplay-H95.png
Beoplay-E8.png Beoplay-E8.png
Beoplay-A1.png Beoplay-A1.png
Living Room: Beosystem 4, Beolab 7-2 (Center), Beolab 9 (Fronts), Beolab 8000 (Rears), Screen: Sony KD-85XH9096
Home Cinema: Beosystem 4, Beolab 7-4 (Center), Beolab 9 (Fronts), Beolab 4000 (Rears). Projector: Sony VPL-HW55
Home Office: BeoVision 11-46, 4 x Beolab 3, BeoCenter 9300 (BLC 1611/ML/NL)
Bedroom: Sony KD-65XH9077, Beosound Essence MK II with Beolab 6002 and Beolab 11 (all white, wall-mounted)
Dart Room: BeoPlay V1-40 on floor stand
Guest Room: BeoVision 7-40 MK IV, Beolab 7-2, BeoSound Ouverture

Is sykes114 = Bang & Olufsen Lincoln?

Or is he a seller with connections to the shop?

MM

Location: Flensborg————Danmark

His terms are irrelevant. By selling on Ebay he will have to abide by their terms and this means the buyer only has to return the item using a loose reason and Ebay will force him to refund.

Being a seller on Ebay is very hard work, it's a buyers market.

 

Also, I'm sure business retailers selling online by whatever means, have to abide by UK distance seller regs

so basically he/they are selling goods unfit for purpose... why not then just give them away ?

 

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