Problem with Beosound Core and local sources

10 replies
PA
Online
patcherley
Gold
Posted August 12, 2023 at 04:05 GMT
#1642564
Firstly, I would like to echo what YannChris said about the lack of user manuals, I have spent ages going through every screen I could find to try and set up the Core.  I have only just found the screen to tell the Core what type of speaker it is attached to!

I have a Beovision Eclipse,  Beomaster7000 (with CD, Cassette tape, Beogram and a OneRemote), and a NL/ML converter.

On the setting up local sources screen, I can see all my Eclipse and Masterlink sources and have selected the ones I want. But on the screen to select the source to play I can only see one Eclipse source and one Masterlink source and I think these were there before I selected any local sources.

Any ideas on what I can do?

Also, I thought I would have B&O Radio on the Core but have Tunein.

Regards Paul

Location: Hampshire

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-Eclipse.png Beovision-Eclipse.png
Beosound.png Beosound.png
Beoremote-One.png Beoremote-One.png
Beomaster.png Beomaster.png
ST
Offline
Stan
Bronze
Posted August 12, 2023 at 18:38 GMT
#1658072
I don't have a Core, but on my Essence, when I check the local sources, they immediately show up in my sources pick list

The fact that you're not seeing B&O Radio, maybe you need to upgrade your app?  Also, go into the TuneIn/B&O Radio tab on the app (the little transmit icon in the lower right corner of the app), and click on the B&O Radio tab, this might prompt for a TuneIn -> B&O Radio upgrade.
PA
Online
patcherley
Gold
Posted August 12, 2023 at 19:31 GMT
#1658075
The app shows B&O radio but it also says the Core does not support it. Will carry on investigating.  Paul

Location: Hampshire

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-Eclipse.png Beovision-Eclipse.png
Beosound.png Beosound.png
Beoremote-One.png Beoremote-One.png
Beomaster.png Beomaster.png
beofrederic
Offline
beofrederic
Bronze
Posted August 12, 2023 at 21:23 GMT
#1658076
Look for an upgrade to the Core software.  The latest should give you B&O Radio.

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beosound-Shape.png Beosound-Shape.png
Beosound-9000.png Beosound-9000.png
Beoremote-One.png Beoremote-One.png
Beoplay-H9i.png Beoplay-H9i.png
Beoplay-A8.png Beoplay-A8.png
PA
Online
patcherley
Gold
Posted August 13, 2023 at 12:33 GMT
#1658089
An update. I did a factory reset and this time I made the BLC the primary Beolink product and the Eclipse the secondary Beolink product and I can both select the Masterlink sources in the local sources screen and then choose them in the app and on the remote. I can select the Eclipse sources in the local sources but they do not show in the app or the remote.  I can join a playing Eclipse source.

Still no B&O Radio and I appear to be at the last version of the software, 2.1.50871.22855122.

Paul

Location: Hampshire

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-Eclipse.png Beovision-Eclipse.png
Beosound.png Beosound.png
Beoremote-One.png Beoremote-One.png
Beomaster.png Beomaster.png
beofrederic
Offline
beofrederic
Bronze
Posted August 13, 2023 at 22:29 GMT
#1658099
I have 2.1.51942 for my Core/Shape.  To be fair, I was a member of the beta test team for a time; nevertheless,  I believe this is the current release version.

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beosound-Shape.png Beosound-Shape.png
Beosound-9000.png Beosound-9000.png
Beoremote-One.png Beoremote-One.png
Beoplay-H9i.png Beoplay-H9i.png
Beoplay-A8.png Beoplay-A8.png
carolpa
Offline
carolpa
Bronze
Posted August 14, 2023 at 06:21 GMT
#1658102
link
An update. I did a factory reset and this time I made the BLC the primary Beolink product and the Eclipse the secondary Beolink product and I can both select the Masterlink sources in the local sources screen and then choose them in the app and on the remote. I can select the Eclipse sources in the local sources but they do not show in the app or the remote. I can join a playing Eclipse source. Still no B&O Radio and I appear to be at the last version of the software, 2.1.50871.22855122. Paul
Did you set the Radio preference for your system/Core to TuneIn or B&o Radio? To do so: select Radio on the app select settings" select "Radio services" select "Bang & Olufsen Radio"   Note: only sources of primarily set Beolink Products are visible (a change after one of the sw updates)
PA
Online
patcherley
Gold
Posted August 14, 2023 at 12:58 GMT
#1658107
Carola, thanks for that about the primary,  I thought I had seen something like that but couldn't find it.

I have spoken to my local dealer who sold me the core and they said the same about the preference but I already had it set. They have raised a call with B&O about B&O Radio. Will report back on response.

Location: Hampshire

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-Eclipse.png Beovision-Eclipse.png
Beosound.png Beosound.png
Beoremote-One.png Beoremote-One.png
Beomaster.png Beomaster.png
PA
Online
patcherley
Gold
Posted August 14, 2023 at 16:17 GMT
#1658110
Just had a response from B&O support. It is a known issue which they are working to fix. There is a temporary solution to switch the radio back to Tunein and then back to  B&O Radio, this works for me.

It might be that I migrated to B&O Radio before adding the Core.

Location: Hampshire

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-Eclipse.png Beovision-Eclipse.png
Beosound.png Beosound.png
Beoremote-One.png Beoremote-One.png
Beomaster.png Beomaster.png
SA
Offline
SaltineSurfer
Bronze
Posted August 15, 2023 at 14:45 GMT
#1658137
I'm also waiting patiently for this issue of the secondary linked products not being accessible in the local list menu to be fixed. It affects all of my ASE products on the new firmware with b&o Radio.

Location: Eastbourne, UK

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