Many Thanks!

Have a great day!

HerlufHansen wrote: Hi guys. Sorry I didn’t write yesterday – Was a bit busy. I’ve added the guide I’ve received from B&O support. There is a direct download link from B&O to the SW inside the PDF Hope it works for you guys too ?

Top Man! Serial and Item number is restored, then i had an auto fw update to 1.25 immediately then to 2.1.50868.22855122 after that. Thank you so much again. Kind regards, N

I got the same problem with my M5 and solved it with your help. Many thanks Bro!!!!

• 1 addition: the IP to connect B&o by webbrowser depend on IP on Beotool show. In my case is 192.168.1.17

Third-party confirmation for Beosound 2 (mk.1): The PDF instructions above and its embedded links to firmware, were reported to successfully resurrect a Beosound 2 mk.1 which had lost its S/N and Type, on Beotalk podcast #270.

@mikipedia reported the symptoms of the failure were "everything worked except the App," i.e. the internal webserver, Airplay response, Bluetooth playback, and connection to Wi-Fi, all functioned as originally designed, just the App could not "see" the unit to add it.  The failure occurred after the unit was factory-reset because it would be newly added to an account & a Wi-Fi network.

@Beowillie reported being unable to find this info doing searches in BeoWise.  He  speculated that the loss of serial number, which does not happen often, but apparently often enough to warrant the repair notes, was the result of a CMOS NVRAM battery discharging after the unit being left unplugged.  (Apparently in @mikipedia's case that was ~2 years?)  But he could not account for such cause, because battery failure should have affected many, many units, including those which may have languished on the shelf at dealerships before sale.

Hello,

I am experiencing the same issue. However, my M5 is only broadcasting a WiFi named ‘softapp’, and when I connect to it, 192.168.1.1 does not load this unable to perform the following steps. Any suggestion?

Thanks in advance.

Guys, I'm having the exact same problem for the past months! I did several factory resets, searched a lot and was about to give up...until I somehow managed to find this post!

@HerlufHansen, @norberto_ or @daltonchen - would really appreciate if any of you could share that firmware and the guide with me?

Kind regards

Hi KSN

If you haven't already gotten the guide with the download link to the recovery SW, I've attached it here.
Hope it works for you.

/Herlufhansen

Thank you Herlufhansen!
Kind of you, but I ended up contacting B&O support again.

This time a kind man did help me out - he sent me the pdf guide and the firmware file. And it did fix my M5!
He even offered me to send them my M5 and they would do the FW upgrade for me for free, if I had any troubles upgrading my self!

The local B&O dealer wanted 700kr to do the same upgrade for me...yuck!

Hello Everyone,

I'm reviving this thread as it finally helped me understand the issue of my own M5.

I've been using it over Airplay all this time by default, but my wife being on Android is limited in its usage for years now...

I've tried to follow the special procedure set forth in the PDF, but I'm facing a direct problem: when I access the control panel of the M5, it invariably takes me to 192.168.1.1/index.fcgi#Fts/Network where I have to set up the Wifi, and then, once done, my PC looses connection to the device.

I've tried repeatedly to force the URL to /Settings but I'm not passing the Network gateway.

I'm helpless, it drives me nuts :)

Anyone knows how I can work this around?

Many many thanks in advance!

 

FALSE ALARM

I worked it around. I'm no network engineer, but I understood how to access the panel once the device was online (basically found the IP of the M5 attributed by my box). I did the procedure end-to-end and it works !

Thanks again retroactively for all the previous discussion!!!!!