Beoplay M5 - No serial number

30 replies
HE
Offline
HerlufHansen
Bronze
Posted March 4, 2023 at 12:04 GMT
#1642000
Hi.

I just bought a used Beoplay M5 and made a factory reset to add it to my network and the B&O app.

 

Now the problem.

The B&O app are not seeing the M5 at all. I've tried to reset several times. I finally got it onto the network through airplay setup, but the app is still not finding it.

 

So i downloaded the app "BeoTool" and noticed that the serial no., item no. and type no. is: "0000000" so I guess that's why the B&O app wont find it.

When connecting to the M5 through ip-address and looking at the "critical logfile" it comes up with: "unable to initialize core client: one or more of the arguments are invalid."

 

I can still play music via spotify connect, and bluetooth is working but can't software update it.

Am I totally doomed or can it be corrected by any ways? There is a label inside the M5 with the serial number.
Millemis
Offline
Millemis
Bronze
Posted March 4, 2023 at 13:01 GMT
#1654289
I haven’t heard about this before - but it seems to be a fake M5, a copy.

Have you contacted the seller about this?

Could you post some pictures?

MM

Location: Flensborg————Danmark

HE
Offline
HerlufHansen
Bronze
Posted March 4, 2023 at 13:24 GMT
#1654292
seller told it was legal.. everyone can say that of course.

sure, here are some.

software has been updated previously, so the data must have been there before.
HE
Offline
HerlufHansen
Bronze
Posted March 6, 2023 at 15:21 GMT
Edited March 6, 2023 at 15:37 GMT
#1654341
So.

I wrote to B&O support, and they sent my a guide with a special software to recover the missing data.

 

Connecting to the product through webbrower, and uploading the software did the trick :)
Now the B&O app finds the product.

Don't know if this is a common error, as the headline of the document says "How to recover ASE-TK product with serial number 00000000 (BeoSound 1/2, BeoPlay M5)"
Millemis
Offline
Millemis
Bronze
Posted March 6, 2023 at 17:30 GMT
#1654345
Great - we should be happy to be the costumers of such a company.
Not many would offer that kind of service for a buyer of a second hand product, that is long eol.

Personally I haven’t heard of this before - but obviously they knew.

Have fun with your M5.

P.S.
This should be the latest/recent sw:
Software 2.1.50868 - Release date 31st October 2022


MM

Location: Flensborg————Danmark

NO
Offline
norberto_
Bronze
Posted March 29, 2023 at 15:02 GMT
#1655098
Hi Guys,

 

I have the same issue with the M5.

Who can i contact for the firmware to fix it?

@HerlufHansen is it possible you can give me that special firware?

 

Thank you
HE
Offline
HerlufHansen
Bronze
Posted March 30, 2023 at 05:51 GMT
#1655114
Hi there.

Sure I can. Will find it later when I get off of work. :)
NO
Offline
norberto_
Bronze
Posted March 30, 2023 at 08:30 GMT
Edited March 30, 2023 at 08:31 GMT
#1655116
HerlufHansen wrote: Hi there. Sure I can. Will find it later when I get off of work. ?
Really appreciate it! Thank you
DA
Offline
daltonchen
Bronze
Posted March 30, 2023 at 17:28 GMT
#1655124
Hi !
I'm also facing such a problem, I'm glad I did a search to find this form and discussion, is that possible to have a copy of the software that can help me get it recovered?

Cheers mate!

 
HE
Offline
HerlufHansen
Bronze
Posted March 31, 2023 at 05:11 GMT
Edited March 31, 2023 at 05:12 GMT
#1655136
Hi guys.

Sorry I didn't write yesterday - Was a bit busy.
I've added the guide I've received from B&O support. There is a direct download link from B&O to the SW inside the PDF

Hope it works for you guys too :)
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