Can't add Beolit 12 to the B&O App - crashes

6 replies
DJ
Offline
Djmp
Bronze
Posted January 29, 2024 at 06:59 GMT
#1643244
Hi - I'm trying to add a Beolit 12 in the B&O app. The app detects the Beolit 12 and shows it "Nearby" but crashes when I select "Next". Same behavior on iOS and Android. Anyone able to add a Beolit 12?

s/w version is Date 2012-03-26 /Version 1.02.12 and I did try a software update.
Capt’nGerard, formerly known as Gaea
Offline
Capt’nGerard, formerly known as Gaea
Gold
Posted January 29, 2024 at 14:27 GMT
Edited January 29, 2024 at 14:29 GMT
#1662109
Same here with a Beoplay A8, aperently known bug but not very high on their priority list.

It is best to complain to the helpdesk too.

Location: Netherlands

A.K.A Capt’nGerard on the Discord
Millemis
Offline
Millemis
Bronze
Posted January 29, 2024 at 15:18 GMT
#1662110
You probably won’t succeed unless you connect the device via ethernet cable to your homenetwork.

Usually updating the software (of the Beolit 12/Beoplay A8) solves this problem…..once you have gained access to it.

MM

Location: Flensborg————Danmark

DJ
Offline
Djmp
Bronze
Posted January 29, 2024 at 16:15 GMT
#1662111
I opened a support ticket. Same problem if the is connected via Ethernet.
Capt’nGerard, formerly known as Gaea
Offline
Capt’nGerard, formerly known as Gaea
Gold
Posted January 29, 2024 at 22:06 GMT
#1662120
My A8 Is on latest software and was on ethernet too.

Support told me it’s a known bug, and I had to wait until it is solved

Location: Netherlands

A.K.A Capt’nGerard on the Discord
DJ
Offline
Djmp
Bronze
Posted January 30, 2024 at 15:12 GMT
#1662137
Just got the same answer: "Our development team is already aware of this issue and they are working on a fix."
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