Assuming software version 3.87 was installed on the same PC as 3.59 was on, then the upgrade would have overwritten the 3.59 version, BUT not effected your configuration files which remain in the clients directory.

Recent versions of the B&O Configuration Tool have NOT conformed to the Microsoft standard of putting all installed programmes in the "Program Files" directory. I have a feeling that you may have previously installed a very old version which did go into the "Program Files" directory and it is that you have been changing without success.

Both version 3.59 and 3.87 are installed at:-

C:\Bang & Olufsen\Beo5 Configuration Tool

and you configuration file will be located at:-

C:\Bang & Olufsen\Beo5 Configuration Tool\Clients\2xxxxxxx

where xxxxxxxx is the serial number of your Beo5

Well. . . .. . 

that worked but unfortunately the old config will not upload to the BEO5

 It says "charge battery."  it shows my zone but every time I hit a zone it

freezes up and resets. . 

ideas?

Thanks

MJM

this is not good . . .anyone?

Trying again

throw away all images in your setup and try again.

If this reappears than you can expect a screen failure 

The problem you are seeing is nothing to do with the configuration Tool, but could have several causes:-

It could be:-

1. The Beo5 has had a hardware failure which is best tested by creating a very simple configuration with a couple of standard channel logos and downloading it. If the channel logos display without a problem, then it is clearly not a hardware fault.
2. The icons are not in the correct format or have become corrupt
3. The Beo5 Firmware has become corrupt.

In my view item 1 is the most likely and also easy to test.

When I connect it to the dock for software d/l

it flashes on and off with this screen. . 

it's off to the repair shop. . hopefully a new one will be coming. . 

maybe they'll let me trade for a beo6???

MJM

turns out my screen was messed up. . 

sent it to denver, CO for a warranty mess and one new

LCD screen later i'm in business like a brand new one!