Hello Claus,

the Beo5 needs to be fully charged before you can start programming. Otherwise it will not be recognized by your PC.

Try plugging it into the mains for a few hours and then try again.

Regards

Alex

Hi Alex,
I thought that one night is enough?

Does the display change e.g. "fully charged", or does it always remain on "charging" as long it is in the craddle - even if it is fully charged?

Regards
Claus

Hi again Claus,

yes one night should suffice. Usually the loading time is around 5 hours or so.

The display will not show fully charged afaik. But you can check the battery status in the setup menu (press Stand-by + "go" Button).

Try to move the Beo5 a little on the charger to the left and right. If this does not work, change the USB cable.

Do you by any chance use a USB hub? If so, try to connect the Beo5 directly.

I am sure your dealer will allow you to test a different table charger to see if that is the problem.

Which firmware is currently installed on your Beo5 ?

There was a charging issue with some older firmware, you can find threads in this forum regarding this topic.

rgds

ultra

SW.Version: 1.20a
But I don't think that it has something to do with the (older) SW, because the device is not detected at USB-Hardware-Level.
I will try to test if it works with another craddle (at my dealer).

Claus

...just want to let you know: There was a Hardwareprobleme. The B&O Service changed the complete Display and now it works perfectly.

Claus