Hi,

I have reset the power to the Beomaster 5 (server ) a few times but still have the same problem - I assume this is same way of rebooting if not then how do I do this?

Thanks,

Arvind

Disconnect the BM5 from mains for SEVERAL minutes

- in the meantime check all connections between BM5 <> BS5 and the external conections as well
- restore power, let the system boot and check if everything is OK

- if not, reboot again and select "recovery" at the boot screen
- and let the system recover (you'll lose your favorites/playlists and have to reconfig the system again)
- after recovery trigger a manual SW-Update

- if you don't get a boot screen - contact dealer / service

unplug everything en reboot the BS5/BM5. see what happens than

(naturally don't unplug the mains..............)

Carolpa wrote:

(naturally don't unplug the mains..............)

NO!   UNPLUGGING THE MAINS (FOR SOME MINUTES) WILL ALLOW A "COLD" START!
  

hello  for this problem reboot your beomaster 5 on this BS 5  display  it s write recovery before plug a clavier on  usb  on BM5   and choose recovery  with fleche   up down  and ok   choose language  and ok   the beomaster 5  works during few minutes  do not touch  him  the time depend  internet connection  .when bm 5 stop  .  Go to setting and  download  the new version of program  lets him  works  during  15 mn or  plus  depend internet connectionn?  do not affraid  your music collection  is always in the bm 5  lets bm 5 works    apologize  for my english   Pascal Reunion Island s  i do that  it s ok for me

Thanks for all suggestions tried the power reset and worked this time! Maybe I should wait a few minutes before reseting the power.

Thanks again

Arvind