Base on your description of your problem I am guessing you have not previously connected your Beo6 to this laptop previously?

What version of firmware is loaded in your Beo6?

What version of Windows operating system are you running and is it 64bit OS?

See the table below:-

Thank you for your reply...

You are correct.  This is the first time I've connected my Beo6 to my laptop PC.

The firmware on my Beo6 is software version 2.11a

The version of Windows operating system I"m running is Windows 10 Pro, 64 bit.

I can see by the above table that my Windows 10 64bit laptop is not compatible with my Beo6 firmware 2.11a

and that I need to upgrade my Beo6 firmware from 2.11a to 3.00a so my laptop will recognize my Beo6.  I read somewhere that when you create and download a configuration to the Beo6, the Beo6 firmware is automatically upgraded to 3.00a, which is what I need so my laptop will recognize my Beo6 . 

How do I download a configuration from my laptop PC Windows 10 64bit computer to my Beo6 firmware 2.11a so the automatic upgrade to 3.00a will take affect when my laptop doesn't even recognize my Beo6 when connected to my laptop?  Is there some type of trick that you can boot a 64bit computer in a 32bit mode or something like that?

I use ORACLE VirtualBox vurtual machine (VM). It is a free download. You install it and then install a 32 bit version of windows and it runs a full windows 32 bit setup in your 64bit machine. Most people instal windows XP SP3 32bit on the VM.

If you look at You Tube there are videos of how to do it and links to the various software you need.

I had several VMs running each with a diffrent version of the CT tool to help me "fix" a BEO5 and BEO6 that had frozen.

Stoobie

Stoobie,

Thanks for the scoop!!!  I'll give it a shot.

Hi Keith

I bought a beo6 on ebay and it came with a configure CD, I run a Mac so downloaded the  parallels  app and loaded an old windows xp all went as it should but it will not load/run comes with an error, any advice would be greatly received,

kind regards

Colin

Hi Keith

I bought a beo6 on ebay and it came with a configure CD, I run a Mac so downloaded the  parallels  app and loaded an old windows xp all went as it should but it will not load/run comes with an error, any advice would be greatly received,

kind regards

Colin

This link might help. It deals with how parallels deals with USB connections

/forum/general-discussion-and-questions/beogram-1500-set-up-advice

Keith will be able to help with which version of the tool works  with parallels because there are also issues with USB Drivers and 32bit vs 64bit machines.

Stoobie

Had a further thought on this, I use ORACLE VirtualBox on my Windows 10 PC running Windows XP and that works perfectly. It is a free download and says it runs on Apple Mac. It may be worth a try.

Link here

Stoobie