Config Tool screen is cut

15 replies

Hi,

I have an issue with the screen of the ConfigTool when I try to set the source logical connections when using a V1 TV.

Only half of the windows opens and I have no access to all the parameters. See picture attached. I tried to change the screen resolution or to move the windows around but didn't help. The windows cannot be enlarged either. I'm stuck!

Anyone an idea how to make this work? Thanks.

 

You will need to change the resolution of your PC screen.

1920 x 1080 is B&O's default size on a PC and it was not designed to run on a V1 TV

Location: Hampshire, England

The issue appears with any PC monitor resolution, including 1920x1080. I'm not using the V1 TV with the ConfigTool, just trying to program the remote to use a V1.

Depending on your screen size you may well need to reduce the screen resolution down from 1920 x 1080

Location: Hampshire, England

That's what I did, but it did not help to solve the problem. However, I did not try all the possible resolutions.

Is there an optimal resolution to use the ConfigTool?

Whilst on the subject Keith, should the Config Tool work on Windows 10?  Mine doesn't!

Location: Warwickshire, UK

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-10.png Beovision-10.png
Beotime.png Beotime.png
Beosound.png Beosound.png
Beosound-Explore.png Beosound-Explore.png
Beosound-Essence.png Beosound-Essence.png
Beoplay-P2.png Beoplay-P2.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-H4.png Beoplay-H4.png
Beoplay-H3.png Beoplay-H3.png
Beoplay-Form-2i.png Beoplay-Form-2i.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-A2.png Beoplay-A2.png

Whilst I have not tried it on Windows 10, it should work PROVIDED you load the USB driver manually as you have to do with Windows 8 & 8.1

See my post on the subject HERE

With regards to the screen resolution 1920 x 1080 works perfectly which I have set on my PC. Are you sure you are changing the resolution?

Location: Hampshire, England

Keith Saunders wrote:

Whilst I have not tried it on Windows 10, it should work PROVIDED you load the USB driver manually as you have to do with Windows 8 & 8.1

See my post on the subject HERE

Thanks Keith, but I have to admit I have confused myself.  I don't use the Config tool as I don't have a Beo5/6!!  I meant to ask if the Product Configuration Guide will work on Windows 10????

Sorry for confusion (and erroneously hijacking thread!)

Location: Warwickshire, UK

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-10.png Beovision-10.png
Beotime.png Beotime.png
Beosound.png Beosound.png
Beosound-Explore.png Beosound-Explore.png
Beosound-Essence.png Beosound-Essence.png
Beoplay-P2.png Beoplay-P2.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-H4.png Beoplay-H4.png
Beoplay-H3.png Beoplay-H3.png
Beoplay-Form-2i.png Beoplay-Form-2i.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-A2.png Beoplay-A2.png
Keith Saunders wrote:

With regards to the screen resolution 1920 x 1080 works perfectly which I have set on my PC. Are you sure you are changing the resolution?

That's the resolution I use. The Config Tool works fine on every aspects, except this particular window, which is half cut. Have you tried to change the source of a V1 for example? The window is fine when changing sources of BV TVs.

It is difficult to understand why it only happens on just one window of the configuration tool.

I tried to re-create your problem, but was unable to do so. Below is the window when I add a V1 and Beosound 5 and open the source window.

Location: Hampshire, England

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