BEO5 configuration software

42 replies
NQVHNWI
Offline
NQVHNWI
BronzeFounder
Posted November 9, 2007 at 11:23 GMT
#1779011
I think it is going to be quiet interesting to see how B&O handles this.
For one, and having played with the config software and written some basic macros, I can see that it is going to be a major pain for dealers only to config this device. Importing icons and macros is straight-forward but it is time-consuming and needs a very logical mind to do it. I just can't see dealers being impressed with all the extra work they will have to do for zip return and the fact they are going to have to consume more manhours for each customer who buys it.
By nature, I'm guessing the average B&O buyer who buys a Beo5 will want it set-up "just-so". It will have to be perfect, logical, anal even. For those with non-B&O equipment to macro-in, get right, test, edit, etc.... people could be looking at multiple trips back and forth to their dealer. This is not increasing new foot-fall but repeating non-buying foot-fall.
The current config software is not appropriate for the general masses - too complicated unless you are a tech-head. A limited SW solution will also not be a solution for most because it will be "less than perfect"
10%
J(
Offline
johnheartfield (archived)
Bronze
Posted November 10, 2007 at 05:50 GMT
#1779012

Had my Beo5 for one week now or rather I have had it for one day since I bought it and the dealer has had it for the rest!! Says I cannot have the software. Can see dealers will have problems with finding the time to deal with customer demands for no profit. Can't believe a USB stick version of the software has not appeared somewhere on the Net yet. Anyone any ideas where I might look?

I have the time and energy to invest in finding my own solutions but not the software. My dealer has no time and little energy ........B&O technical are not answering his calls.

Do I have any options other than get my money back due to "not fit for purpose"?

 

J(
Offline
jandyt (archived)
Bronze
Posted November 10, 2007 at 17:35 GMT
#1779013
Hi John, and welcome to the forum.
This is a really awkward situation. It's fairly obvious that many Beoworlders have access to the software, and often our members are more capable at configuring thear Beo5s than their dealer.
Unfortunately, Bang and Olufsen have not, as yet, released the software for use by the customer. We at Beoworld, cannot be seen to be condoning the use of illegitimate copies of the software.
You have paid a lot of money for this great product but obviously are not reaping any benefit as yet. I would make my feelings known to your dealer and tell him that you are considering asking for a refund. Try to be polite though, don't go in 'all guns blazing' as this won't help.
I wish you all the best and hope you get your Beo5 back soon, set up as you want it.

Andy T.
PH
Offline
PhilLondon
Bronze
Posted November 11, 2007 at 07:02 GMT
#1779014

It takes days to configure a Beo5 properly.

With a quick configuration, the Beo5 is in my opinion not as good as a Beo4.

Get your money back, and find a dealer that give you the software when you buy the remote.

A month ago, dealers would not give the software easily, but I think now the understood that it takes too long and they are a bit more inclined to give it away.

 The software is still a bit quirky, and I suggest the dealer does a first quick setup to at least update the firmware of the remote. 

p. 

J(
Offline
johnheartfield (archived)
Bronze
Posted November 11, 2007 at 09:39 GMT
#1779015

Thanks for the tip. The dealer is a good guy and wants to do a good job - he is probably as frustrated as I am!! I will probably work with him to sort it out for a little while longer

J

TO
Offline
tomvdw
GoldFounder
Posted November 17, 2007 at 15:18 GMT
#1779016

...just bought my Beo5 today ;-) Its quite nice - but my dealer isn´t able to program this one :( And all I got was the chance to test a beta version of the configuration tool which seemed to be very unstable :(

 

Has anybody any idea for me to get this nice "boy toy" configured - the standard is not very nice at all !

 

Tom

 

Peter
Offline
Peter
Gold
Posted November 17, 2007 at 15:37 GMT
#1779017

As part of the purchase price, your dealer has a duty to make the Beo5 fit for use. He should, with your help, draw up a plan of your current system and program the Beo5 to match it. I have been assured by B&O that the dealers are perfectly capable of doing this. Did your dealer refuse to set it up or was he unable to program it? There is no beta version that I am aware of and all dealers are able to download the software required.

What is your set up?  

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovox.png Beovox.png
Beovision-11.png Beovision-11.png
Beotime.png Beotime.png
Beosound-Stage.png Beosound-Stage.png
Beosound-Moment.png Beosound-Moment.png
Beosound-5.png Beosound-5.png
Beosound-2.png Beosound-2.png
Beoremote-One.png Beoremote-One.png
Beoplay-Portal.png Beoplay-Portal.png
Beoplay-Earset.png Beoplay-Earset.png
Beomaster.png Beomaster.png
Beolit.png Beolit.png
Beogram-400x.png Beogram-400x.png
Beocenter-2.png Beocenter-2.png
TO
Offline
tomvdw
GoldFounder
Posted November 17, 2007 at 16:30 GMT
#1779018

Hi Peter,

 
I just played with a version from early june - stated as "beta"... 

My setup is that I do have a linked flat with LX6000 + VCR7000 and BS1 in the bedroom, BeoSystem 6500 + BeoPC in my office, a BL passive in the main bathroom and BS9000, Avant RF VCR, STB controller, DVD in the living room.

 

Rgds

Thomas 

J(
Offline
jandyt (archived)
Bronze
Posted November 17, 2007 at 18:13 GMT
#1779019

When I read posts like this, it really sickens me, right through to the marrow.
It is not very often that I post such strong views on here as I like to keep the peace.
I can think of at least ten Beoworld members who can set up a Beo5 better than many dealers.

Bang and Olufsen, I have the deepest respect for you and I am one of your greatest fans, but....

Please, please, can you release the configuration software to Beo5 owners.

People like Thomas shouldn't be going home with this fantastic product and still feeling deflated.

Sincerely, Andy T.

J(
Offline
jandyt (archived)
Bronze
Posted November 17, 2007 at 18:23 GMT
#1779020

I've a feeling that I'm going to be severely reprimanded for that post. Sorry in advance, but feel very strongly about this.

Andy

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