167 days after receiving the following e-mail from B&O.... I received today the one below!

MAIL 1, 6.August.2009

XavierItzmann wrote:

Dear Mr [Last Name],

We are pleased to see that you are the owner of BeoPort. We regret that the BM-Link is not updated with the new version of iTunes. We do not have a solution for you - unfortunately. The only temporary solution is to down-grade your iTunes in order to get the playlists again. 
We will look into this problem and will get back to you with an answer.

Kind regards
Bang & Olufsen a/s

[M... K... H...]
BeoCare

FOLLOWUP MAIL, 20.January.2010:

Dear [Last Name],

You are now able to download version 1.5.3 which support iTunes 9 and MAC OS Snow Leopard

Thats impressive.🤒

 Not many company's follow up when a solution has been made. Exspecially when they have stated that Beoport was not meant to be supported by MAC OS. I am gonna give it a try for sure.

Jobak wrote:

I am gonna give it a try for sure.

There is a separate thread where I have posted my test experiences - all positive 🙂

By confirmed I mean that a got a mail from B&O that a new version og BM link was released for Mac OS 1.6 and Itunes 9.

ibg001 wrote:

By confirmed I mean that a got a mail from B&O that a new version og BM link was released for Mac OS 1.6 and Itunes 9.

Yes, I thought that might be what you meant :(

I had hoped that maybe you had had another official communication form B&O HQ which stated that they were now fully supporting BM-Link.

By fully supporting I mean:

• working closely with B&O designers to ensure immediate updates for new B&O products
• working as close as possible with Apple to minimise any delays in support of iTunes
• providing B&O site help desk support - Anders is great, but he also has his own life to take care of
• providing efficient and effective defect support
• educating the sales field force on BM-Link
• educating the service teams on BM-Link
• providing multi-language, comprehensive documentation

these are all the sorts of things one would expect from a company that "confirms support of a product".

B&O even seems to struggle with some of those for its main stream products: e.g. "providing efficient and effective defect support".

By the way, please don't get me wrong - I love love B&O, and I am 110% behind Anders and Phillipe.  But I recognise the difference between a company's responsibilities and the best endeavours of individuals.