Snow Leopard - Update: BM-Link not 100% compatible. Don't upgrade yet!

95 replies
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R(
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RobN (archived)
Bronze
Posted August 31, 2009 at 03:48 GMT
#1684411

Dear All,

On Friday Apple delivered promptly my Snow Leopard disc 🙂 I first upgraded my MacBook Air with no problems and checked everything out with great satisfaction - definitely faster, very stable and some of the minor tweaks to iPhoto and Expose very good. 

So far so good...

Then upgraded my MacMini which runs iTunes and connects via a DACMagic to MasterLink and my B&O home set-up.

All looked good (despite not having control over playlists any longer from Beo4 after upgrading to latest iTunes for my iPhone) the music was coming out beautifully. For a while it worked well then just stopped. Further inspection showed iTunes still playing but BM-Link running but will not accept commands either from OSX Preference Panel or IR eye & Beo4. The only way I found to restart BM-Link was to stop the Server and Script applications via Activity Monitor and then restart BM-Link via Preference Panel.

2 hours later same thing, music just stopped, but iTunes still thinks it's playing and BM-Link (unresponsive but not hung). Followed same process, stopped and restarted BM-Link all okay again.

12 hours later same thing again. 🙁

We've a party on Saturday and as well as a live band I've made lots of play lists for dancing into the night so clearly this random stopping is not a good thing. So today's job is to downgrade back to Leopard via a full re-install of Leopard and restore of files from Time Machine 🙁 

So...

If anyone else is upgrading please proceed with this knowledge and test your rig fully for a few hours. I hope this warning helps. Also if you do upgrade I'd be very interested if you get similar symptoms or if it's something in my set-up.

Best

Rob

RA
Offline
Razlaw
Bronze
Posted September 1, 2009 at 08:09 GMT
#1684412

Upgraded last night. Still testing but did let run for two hours last night with no problems.

A(
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amunk (archived)
Bronze
Posted September 1, 2009 at 11:23 GMT
#1684413

I did also update last night. I find BM-Link even more unstable now. Cannot start up the application from the System Preferences.

 

Did you re-install BM-Link after the update? I did not.

A question: Almost everytime I startup my Mac (BM-Link launches at startup) I have to stop and start BM-link to turn on the sound. My speakers turn on but without sound before I do this restart. Is this a common problem?

X(
Offline
XavierItzmann (archived)
Bronze
Posted September 1, 2009 at 12:40 GMT
#1684414

amunk wrote:
 I find BM-Link even more unstable now

 

May I suggest staying with an iTunes version prior to 8.2 (this also means staying with OS X 10.5) and contacting B&O in Denmark via the B&O "contact us" webpage.  I received the following reply with regards to BM-Link failing with newer versions of iTunes.  I figure the more of us who contact B&O the better chances of getting a software update or replacement to BM-Link.

 

Dear Mr [Last Name],

We are pleased to see that you are the owner of BeoPort. We regret that the BM-Link is not updated with the new version of iTunes. We do not have a solution for you - unfortunately. The only temporary solution is to down-grade your iTunes in order to get the playlists again. 
We will look into this problem and will get back to you with an answer.

Kind regards
Bang & Olufsen a/s

[M... K... H...]
BeoCare

RA
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Razlaw
Bronze
Posted September 1, 2009 at 16:44 GMT
#1684415

amunk wrote:

I did also update last night. I find BM-Link even more unstable now. Cannot start up the application from the System Preferences.

 

Did you re-install BM-Link after the update? I did not.

A question: Almost everytime I startup my Mac (BM-Link launches at startup) I have to stop and start BM-link to turn on the sound. My speakers turn on but without sound before I do this restart. Is this a common problem?

I also did not reinstall BM-Link. It seems that our system is working as follows: If the iMac is turned off, upon turning the iMac back on I can start iTunes with the mouse, the speakers will be on, but no sound. I finally discovered that when the computer is turned off the volume is being turned turned down to zero so all I have to do to get sound from the speakers connected to the Beoport box in the room with the computer is turn the volume up from mute. If after I have turned the computer off and back on the first time I try to use the system, if I use the Beo 4 in a link room the speakers in the link room turn on as do the speakers with the computer, and iTunes starts. There will be no sound from the speakers until I un-mute the computer. Once the computer is un-muted accessing music  seems to be no problem other than the unavailability of playlists others have commented on.

PH
Offline
PhilLondon
Bronze
Posted September 1, 2009 at 17:01 GMT
#1684416

Interesting things happening in this thread... http://forum.beoworld.org/forums/p/28515/224276.aspx#224276

RA
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Razlaw
Bronze
Posted September 1, 2009 at 17:11 GMT
#1684417

yes  very interesting

R(
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RobN (archived)
Bronze
Posted September 2, 2009 at 09:23 GMT
#1684418

Yes, it looks like we've got a common problem here. I'm certainly going to write to B&O and ask them to assist Anders in updating BM-Link.

Best

Rob

RA
Offline
Razlaw
Bronze
Posted September 2, 2009 at 19:55 GMT
#1684419

I just found how to set  Snow Leopard to always start preferences, including BM-Link, in 32 bit. First impressions are that it does seem to work better.

R(
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RobN (archived)
Bronze
Posted September 5, 2009 at 12:34 GMT
#1684420

Hi Razlaw,

Very encouraging do please keep us all posted. Does it appear stable if started in 32 bit mode (how did you achieve this?), my problem was it would start and work fine for a while, then randomly stop and need a full restart, very frustrating!?

Best

Rob

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