Evidently it hasn't been set up properly! They're fantastic, but need to be configured properly, which can be difficult on your dealer's behalf (he/she can't know exactly what you want).

I am really glad you all like your 5's, but it does not work for me. Part of the reason I enjoy B&O is because 1 remote does everything. Not anymore! I need my old long thin one and the 5. AHHHHHH!

 To give my dealer credit, he did set it up - even for Apple TV but boy the thing drives me nuts.

 So, how do I advertise it on the FOR SALE forum? IMHO it is only worth throwing in the bin but should I ask £275?

Pricing is it tricky since it has to be reprogrammed for which a dealer will charge.

JK 

OK understood.

 I will pop it on eBay then. 

You will never need the Beo4 as well as the Beo5 - the Beo5 can do everything the Beo4 does and heck of a lot more. It just needs configuring correctly!