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  • Re: Genserve?

    Dealers ship the faulty products to Germany - that's as local as it gets. Going back years ago, we had a proper service base in Gloucester, engineers, service managers (Bob Clementson and Hans Rackham), local product support, dealer/customer support ( David and David) and I knew them all. Unfortunately, the brand can no longer support such luxuries...
    Posted to General Discussion & Questions (Forum) by SHEFFIELD on Tue, Dec 5 2017
  • Re: Genserve?

    Genserve folded a while back. Most dealers have there own service facility, or use a local service provider that supports a number of dealers. Ingram Micro Supplies based in Germany are now authorised audio repair agents for under guarantee products.
    Posted to General Discussion & Questions (Forum) by SHEFFIELD on Mon, Dec 4 2017
  • Re: BSM?

    I won't miss the Moment - never been a great seller for me, but that may be because most people don't actually need it, and we don't push products that aren't needed - Ipad + Core, works well for most customers. On the other hand we are second only to Harrods for BeoSound 2 sales, probably the best selling product in our store...
    Posted to General Discussion & Questions (Forum) by SHEFFIELD on Mon, Dec 4 2017
  • Re: BSM?

    No plans for anything to replace the Moment - if you want a B&O audio system that you can connect speakers to, it's Core or nothing. *** *** EDIT by Dillen Please upgrade membership level to place sales/wanted ads.
    Posted to General Discussion & Questions (Forum) by SHEFFIELD on Sun, Dec 3 2017
  • Re: Should I buy a BeoLab 19 subwoofer?

    Yes, the BeoLab 19 will certainly add depth to classical music combined with your BeoLab 8000s. The `BeoLab 11 only really works well with 4000 and 6000 in my opinion. With the exchange rate as it is, I could ship one to Australia and save you a few dollars ๐Ÿ™‚
    Posted to General Discussion & Questions (Forum) by SHEFFIELD on Mon, Nov 27 2017
  • Re: 4 Beolab 3's or 12's in living room

    2 x pair of Lab 3 plus sub is a great set up - ran it at home for quite some time and was very impressed. All subjective of course, but worked well for me....
    Posted to General Discussion & Questions (Forum) by SHEFFIELD on Mon, Nov 27 2017
  • Re: Misleading Sales Part II

    Having worked within the brand for 30+ years, my solution is simple. I don't trade-in, but offer my customer the options of selling their old products on EBay via my account, and give them the proceeds of the sale less fees. This way I don't have profit of new sales tied up in trade-ins, and the customer doesn't have to deal with the EBay 'buyer' coming to their homes, and the general inconvenience of selling via EBay...
    Posted to General Discussion & Questions (Forum) by SHEFFIELD on Tue, Nov 21 2017
  • Re: Misleading Sales Part II

    Tested to ensure sold as advertised, but without warranty...
    Posted to General Discussion & Questions (Forum) by SHEFFIELD on Tue, Nov 21 2017
  • Re: how do i find the Serial number for Avant 55 via remote?

    [quote user="ajvc"] Ca anyone tell me how to find the serial number of a avant 55 via the remote control ? i cannot find anything in the manual or via a web search [/quote] I think if you go to set up, then 'red' - 'go' will take you to customer service menu, and it will probably be there? I can check tomorrow if not. Is it a new generation?
    Posted to General Discussion & Questions (Forum) by SHEFFIELD on Tue, Nov 21 2017
  • Re: Beosound 2 in green?

    [quote user="moxxey"] Looking at the new B&O catalogue, there also appears to be a graphite/dark grey BeoSound 2, photographed on a pile of books? That colour would be interesting. [/quote] That's the green - it is a very dark shade of green though ๐Ÿ™‚
    Posted to General Discussion & Questions (Forum) by SHEFFIELD on Sat, Nov 11 2017
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