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  • Re: Bang and Olufsen - online customer service.

    It's interesting to know you have questions to ask. B&O simply asked me to explain the problem which I did as fully as I thought necessary. They asked no questions or made any suggestions. They simply decided to ask me to return the Stage for a full refund. My local dealer sent round a guy to see if he could sort out the problem with the Stage they supplied and concluded that the ARC connections were the problem and that the TV was "at fault" But when two products are not compatible
    Posted to General Discussion & Questions (Forum) by Forester1 on Wed, Dec 11 2019
  • Re: Bang and Olufsen - online customer service.

    Sorry about the wrong spelling!
    Posted to General Discussion & Questions (Forum) by Forester1 on Wed, Dec 11 2019
  • Re: Bang and Olufsen - online customer service.

    My SKY Q box is connected to HDMI 1 on my TV. The fundamental point of using the ARC from the TV to the ARC on the stage is to optimise its benefits. For me, this whole business is now academic because I have returned the second Stage to the dealer. I just hope very few people have a similar problem. When I eventually hear back from B&O about returning their Stage, I will update this thread. Still no sign of life.
    Posted to General Discussion & Questions (Forum) by Forester1 on Wed, Dec 11 2019
  • Re: Beosound Stage - LAGS

    This is a relief. Someone reporting a similar problem to mine! https://forum.beoworld.org/forums/t/38710.aspx I hadn’t thought of describing the problem as a lag. I called it sound break, flutter, hesitation etc. Take a look at the thread I started which really focuses on the B&Os response to my problem. I am still finding it unbelievable that they haven’t contacted me to explain how I return the Stage for a refund.
    Posted to General Discussion & Questions (Forum) by Forester1 on Wed, Dec 11 2019
  • Re: Bang and Olufsen - online customer service.

    I didn’t turn to my dealer for support about my online problem. It so happened that he mentioned them to the UK boss who in turn asked me to email details of my experience. Further developments. The online returns system doesn’t work because B&O have not yet included the Beosound Stage among the list of models on their system. My return has to be processed manually by HQ. It is said that they are very busy at the moment. It must be very busy since it is now ten days since I first
    Posted to General Discussion & Questions (Forum) by Forester1 on Tue, Dec 10 2019
  • Bang and Olufsen - online customer service.

    I bought the new Beosound Stage online. It was delivered on Wednesday 27 November. I quickly reported sound problems - tiny but regular and annoying soundbreaks or flutter. After days of slow responses B&O decided on 3 December that the Stage should be returned for a full refund. Six days on and despite several ignored reminders I am still waiting for return information and postage labels. B&O need to sort out their online customer support system.
    Posted to General Discussion & Questions (Forum) by Forester1 on Mon, Dec 9 2019
  • Re: Bang and Olufsen - online customer service.

    My local dealer has passed an email I wrote to him on to the boss of the UK B&O operation about the problems I have experienced. I’m still waiting.
    Posted to General Discussion & Questions (Forum) by Forester1 on Mon, Dec 9 2019
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