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  • Re: Is Bang and Olufsen in trouble?

    I didn’t really expect my OP to lead to all these observations about B&O! I certainly wanted to highlight a problem with their online customer service. My refund finally came through today. I ended up buying a Ruark Audio R5. It’s excellent. Over and out.
    Posted to General Discussion & Questions (Forum) by Forester1 on Tue, Dec 31 2019
  • Re: Is Bang and Olufsen in trouble?

    Meanwhile. My Soundstage has landed back in Germany. Now I wonder how long before I get confirmation of a refund. I’m sorry to read about the issues discussed here. Leaving aside the other important points made, Businesses neglect customer service excellence at their peril.
    Posted to General Discussion & Questions (Forum) by Forester1 on Thu, Dec 19 2019
  • Re: Beosound Stage - LAGS

    The problem is the HDMI ARC connection. When my DVD was connected to the normal HDMI there was no interference. Bluetooth was fine. And the 3.5mm connection was also fine. I hope the issue gets resolved. I have gone back to using stereo amp and bookshelf speakers. And since I am only interested in music concerts and opera on DVD I am happy to give up the sound effects for movies. This was my first use of a soundbar (the two stages I bought had the same problem) I’m not now interested in trying
    Posted to General Discussion & Questions (Forum) by Forester1 on Tue, Dec 17 2019
  • Is Bang and Olufsen in trouble?

    How else can I interpret a delay of almost two weeks in hearing from them online about my Beosound Stage which has been accepted warrants a full refund? I was told " As soon as our headquarters confirm the process, we will notify you and the return shipping label will be provided" That was on 3rd December and I have heard nothing since. So what is going on at Headquarters? If anyone has any contact, please help. I have run out of patience.
    Posted to General Discussion & Questions (Forum) by Forester1 on Mon, Dec 16 2019
  • Re: Is Bang and Olufsen in trouble?

    Did you see this thread? https://forum.beoworld.org/forums/t/38725.aspx The post refers to the C9 Mine was a different LG model. But the issue is the incompatibility of the HDMI ARC connection.
    Posted to General Discussion & Questions (Forum) by Forester1 on Mon, Dec 16 2019
  • Re: Is Bang and Olufsen in trouble?

    I managed to speak to someone today. They were very sympathetic and said they understood my frustration. The problem lies with their HQ. I ask myself why cannot they pick up a phone to a colleague and get it sorted immediately. How long does it take to generate an email which includes a return address and postage label? The guy said he would do what he could. Hours later I have still not heard a thing. It's pathetic. I will keep posting about this wherever I can find B&O being talked about
    Posted to General Discussion & Questions (Forum) by Forester1 on Mon, Dec 16 2019
  • Re: Is Bang and Olufsen in trouble?

    Just received the following message from a B&O representative on Twitter! Hi Peter! Please accept our sincere apologies for the delay and any inconvenience this might have caused. I just saw that your email case was updated. Our service team manually submitted your return order just a few moments ago. Within the next 4-5 hours, you will receive an automated email with the shipping label and further instructions. Please make sure to check your spam folder too. So Twitter does have a good side
    Posted to General Discussion & Questions (Forum) by Forester1 on Mon, Dec 16 2019
  • Re: Is Bang and Olufsen in trouble?

    At long last, I have received the information and labels that will now enable me to return the stage. Now I will find out how long it takes for me to get the refund! Thank to those who have taken an interest in this thread. The fact is, it should never have been necessary for me to start it.
    Posted to General Discussion & Questions (Forum) by Forester1 on Mon, Dec 16 2019
  • Re: Bang and Olufsen - online customer service.

    Still waiting.
    Posted to General Discussion & Questions (Forum) by Forester1 on Sat, Dec 14 2019
  • Re: Bang and Olufsen - online customer service.

    I have phoned them three times and exchanged several messages and emails. But nothing from them since 3 December. I posted a DM to them on Twitter. That contact is trying to help but still no resolution.
    Posted to General Discussion & Questions (Forum) by Forester1 on Sat, Dec 14 2019
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