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  • Re: Beo6 control of newer generation TVs

    Yes, that's what I was afraid you would say. Thank's for the confirmation.
    Posted to The Beo5/6 Remote Forum (Forum) by Griebel on Mon, Apr 1 2019
  • Beo6 control of newer generation TVs

    Hi, This topic may have already discussed (I couldn't find any information in the Forum): is there a way to use the Beo6 remote to control newer generation B&O TVs (for e.g. Horizon)? I was told no, but just wanted to be sure. I'm a big Beo6 fan, and find it a pity that this remote cannot be used with the new TVs even if the BeoRemote One BT is certainly a great remote, but it doesn't show all the nice icons.
    Posted to The Beo5/6 Remote Forum (Forum) by Griebel on Sat, Mar 30 2019
  • Re: Atlona matrix behaving weird

    [quote user="Michael"]One question, can the receivers at the tv ends also be updated? Perhaps that’s necessary and the issue might just as well be how the devices communicate with each other over different firmware versions.[/quote] That's a good point. I haven't thought about that. Will check with Atlona. [quote user="Michael"]I’d gladly go to Paris to set it up, as a technician myself haha but I haven’t had much interaction with Altona, more of crestron
    Posted to General Discussion & Questions (Forum) by Griebel on Fri, Mar 22 2019
    Filed under: V.MEM
  • Re: Atlona matrix behaving weird

    [quote user="beojeff"] they'll eventually just honor the warranty and have you mail them the hardware and they'll replace the hardware [/quote] Unfortunately, warranty expired. The device was purchased in 2013.
    Posted to General Discussion & Questions (Forum) by Griebel on Tue, Mar 19 2019
  • Re: Atlona matrix behaving weird

    [quote user="Michael"] Request the older firmware and a way to install it. It’s obvious this issue occurred after update and that it’s the new firmware that is the issue. [/quote] Initially, I upgraded both the firmware and FPGA. I was able to downgrade the firmware, but it didn’t solve the issue. Unfortunately, I could not roll back FPGA version, it failed. Atlona is still convinced that the problem is the setup, and not the matrix. However, I tested the matrix on a different B&O TV
    Posted to General Discussion & Questions (Forum) by Griebel on Tue, Mar 19 2019
  • Re: Atlona matrix behaving weird

    [quote user="beojeff"] They do take their customer service VERY seriously. [/quote] Well, you have been lucky. The final answer I got from them after they have not been able to solve the issue is: It’s a B&O problem No, it’s not since the problem appeared when they recommended to update from the initial to the latest firmware. Clearly the update is defective, but they don’t want to admit it
    Posted to General Discussion & Questions (Forum) by Griebel on Tue, Mar 12 2019
  • Re: Atlona matrix behaving weird

    Thanks. It’s the first thing I did: disabling the IR sensor of the matrix. The IR signal enters only via the jack ports of the matrix connected to the different TVs, all located remotely.
    Posted to General Discussion & Questions (Forum) by Griebel on Tue, Mar 12 2019
  • Re: Atlona matrix behaving weird

    Well, that’s what they thought that the firmware was the cause...but no. I did the update, the correct one, but the problem is still there. Let’s what’s their next suggestion... I haven’t forgotten about the optocouplers, but I have being using them for years with the matrix without any issue.
    Posted to General Discussion & Questions (Forum) by Griebel on Mon, Mar 11 2019
  • Re: Atlona matrix behaving weird

    Finally, Atlona support got back to me to tell me that the firmware update file I was pointed to is not the correct one; in other words, I updated the FW of my matrix with the wrong file! That’s a bad news. Now, they are trying to figure out how to update the wrong FW or roll back to an earlier version of the FW. I don’t know what to say...
    Posted to General Discussion & Questions (Forum) by Griebel on Sun, Mar 10 2019
  • Re: Atlona matrix behaving weird

    Indeed, I use IRs that are taped along with IR transmitter cover to avoid the "bleeding" effect. After further investigation, I realized that the IR commands 3, 5 and 6+any digit normally dedicated to change the channels of the sources produce the TVs to change sources (source4, 3 and 2, respectively). In other words, they mimic the commands INPUT4, INPUT3 and INPUT2 to change the source of the Atlona Matrix. The problem was first observed after a firmware update Atlona recommended me to
    Posted to General Discussion & Questions (Forum) by Griebel on Sat, Mar 9 2019
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