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same here. Get you the BeoTool ot type the IP adress into a browser, most likely the M5 shows serial no. 0000000, so it cannot be recognized by the app. Created a ticket at Support: ticket no. 371619 They have offered me 20% discount on a new M5 since they haven't been able to fix it. Freekin joke!! Device is only 3 years old. At least I can access it on the web browser but no integration possible.

[quote user="Brian"] [/quote] Hi, very nice! What's this low board?

[quote user="Stan"] It's always worth asking... maybe they say no, maybe they take pity... [/quote] Support wants to come back to me - not sure if this will ever happen. Anyhow, could solve the issue. I have used the BeoTool App to change the M5 serial manually from 0000000 to the right one as mentioned on the device. And guess what, it immediately appeared again in the B&O app as new device.

[quote user="stampfki"] Hi, particularly my M5 keeps bothering me. it’s Running on the latest Firmware 1.24 and out of the blue it suddenly makes trouble. https://www.directupload.net/file/d/6096/qn46tosy_jpg.htm any idea why it’s not showing its serial ID and the system tells about failed software update? Additionally it has been also disappeared from the Google app as chrome cast device. Really frustrated here... Br from Germany :) [/quote] Did reset the M5 and keep trying

It’s really a pain with this company! You buy a product which is advertised as Chromecast capable and out of a sudden you loose that. Because of an Google update??? so next one is probably Spotify and their own NL system they almost buried. So I’m having now equipment lying around which is just nicely looking trash...