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Bang & Olufsen app won't stream music files

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Antonius Robin Iriawan
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Jakarta, Indonesia
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Antonius Robin Iriawan posted on Wed, Oct 21 2020 3:53 PM

Dear Beoworlders,

I usually play music through the Bang & Olufsen app and stream it to my speaker.
Now, I can't play my music anymore.

Strangely, Airplay works well and TuneIn Radio within the Bang & Olufsen app seems to be working as well. Only when I want to play my music from the music app, it does not work.

Below are my questions:

1. The files are now AIFF. Does this make my speaker unable to play music? Does anyone have any experience with AIFF file?

2. I reset my product and reinstalled the Bang & Olufsen app. And it did not solve my issue. Am I missing something here?

I hope Beoworld can help me deal with this problem. Thank you 

Best Regards, Mit freundlichen Grüßen, 올림
Antonius Robin Iriawan, 로빈

Beosound 35 and Beoplay H5

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Jaffrey2230
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Washington DC
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I have 6 B&O streaming speakers. Music from the B&O App plays from my iTunes library and works flawlessly. I usually pick a playlist and play it. I am using the beta version of the app. I can control from 2 Essence remotes connected to 2 Cores (rarely), 2 iPhones purposed exclusively to be Beoremotes (i.e. runs B&O App along with my streaming services) as well as my iPhone and iPad Pro Big Smile

No issues for me. So could be music file format...don't know.

My B&O Home: 

 

  • Beolab 8002 + Beolab 2 + Beosound Core with Essence Remote (Office)
  • Beolab 6000 + Beolab 11 + Beosound Core (Bedroom)
  • Beoplay A9 Mk2 (Living Room)
  • Beosound 1 with wireless dock (Portable)
  • Beoplay M5 (Dining)
  • Beoplay H95 (Focused listening, travel)
  • Beoplay H9 (3rd gen) (retired)
  • Beoplay P6 (Portable)
  • Beotime wall clock (hallway entrance)
  • Beoremote X (better than Eclipse and Halo Big Smile)

 

 

 

Antonius Robin Iriawan
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Jakarta, Indonesia
62 Posts
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Bronze Member

Jaffrey2230:

I have 6 B&O streaming speakers. Music from the B&O App plays from my iTunes library and works flawlessly. I usually pick a playlist and play it. I am using the beta version of the app. I can control from 2 Essence remotes connected to 2 Cores (rarely), 2 iPhones purposed exclusively to be Beoremotes (i.e. runs B&O App along with my streaming services) as well as my iPhone and iPad Pro Big Smile

No issues for me. So could be music file format...don't know.

Thank you for your reply.

May I know what file type you are using? 

Best Regards, Mit freundlichen Grüßen, 올림
Antonius Robin Iriawan, 로빈

Beosound 35 and Beoplay H5

Antonius Robin Iriawan
Not Ranked
Jakarta, Indonesia
62 Posts
OFFLINE
Bronze Member

Jaffrey2230:

I have 6 B&O streaming speakers. Music from the B&O App plays from my iTunes library and works flawlessly. I usually pick a playlist and play it. I am using the beta version of the app. I can control from 2 Essence remotes connected to 2 Cores (rarely), 2 iPhones purposed exclusively to be Beoremotes (i.e. runs B&O App along with my streaming services) as well as my iPhone and iPad Pro Big Smile

No issues for me. So could be music file format...don't know.

Thank yoiu for your reply.

May I know what file type you are using? 

Best Regards, Mit freundlichen Grüßen, 올림
Antonius Robin Iriawan, 로빈

Beosound 35 and Beoplay H5

Carolpa
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Antonius Robin Iriawan:

Dear Beoworlders, I usually play music through the Bang & Olufsen app and stream it to my speaker. Now, I can't play my music anymore.

Strangely, Airplay works well and TuneIn Radio within the Bang & Olufsen app seems to be working as well. Only when I want to play my music from the music app, it does not work.

Below are my questions:

1. The files are now AIFF. Does this make my speaker unable to play music? Does anyone have any experience with AIFF file?

2. I reset my product and reinstalled the Bang & Olufsen app. And it did not solve my issue. Am I missing something here? I hope Beoworld can help me deal with this problem. Thank you

Best Regards, Mit freundlichen Grüßen, 올림 Antonius Robin Iriawan, 로빈

Beosound 35 and Beoplay H5

what are the resolution and bitrate of the aiff files?

Note: Airplay works max 48kHz and 24bit; Core compatible

The app is a controller, so the fault as discibed doesn’t originate in the app.

mbolo01
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Annecy - France
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Carolpa:
Note: Airplay works max 48kHz and 24bit; Core compatible

When streaming from the B&O App, the device acts as a DLNA server, Airplay is not used here. For the purpose of helping the OP, I converted an ALAC file (24/96k) to a 24 bits / 96,000 kHz AIF file, played it against a M3 and I had no issue.

@Antonius Robin Iriawan:

- have you recently installed something new on your device? Something that could conflict with the TCP port used for the DLNA service, 8085 here.

- are your AIFF files higher than 96,000 kHz?

Below is the M3 notification while playing:

{"notification":{"timestamp":"2020-10-22T07:55:07.563396",
"type":"SOURCE","kind":"source","data":{"primary":"music:2730.1200316.28725910@products.bang-olufsen.com",
"primaryJid":"2730.1200316.28725910@products.bang-olufsen.com",
"primaryExperience":{"source":{"id":"music:2730.1200316.28725910@products.bang-olufsen.com",
"friendlyName":"Music","sourceType":{"type":"MUSIC"},"category":"MUSIC","inUse":true,"profile":"","linkable":true,
"recommendedIrMapping":[{"format":0,"unit":0,"command":145},{"format":11,"unit":0,"command":145},{"format":11,"unit":0,"command":148},
{"format":0,"unit":0,"command":150}],"contentProtection":{"schemeList":["PROPRIETARY"]},
"embeddedBinary":{"schemeList":[]},"product":{"jid":"2730.1200316.28725910@products.bang-olufsen.com",
"friendlyName":"M3"}},"listener":["2730.1200316.28725910@products.bang-olufsen.com"],"lastUsed":"2020-10-22T07:52:24.220000",
"state":"play","_capabilities":{"supportedNotifications":[{"type":"SOURCE","kind":"source"},
{"type":"SOURCE_EXPERIENCE_CHANGED","kind":"source"},{"type":"PLAY_QUEUE_CHANGED","kind":"playing"},
{"type":"NOW_PLAYING_ENDED","kind":"playing"},{"type":"STREAMING_STATUS","kind":"streaming"},
{"type":"PROGRESS_INFORMATION","kind":"playing"},{"type":"NOW_PLAYING_STORED_MUSIC","kind":"playing"}]}}}}}
{"notification":{"timestamp":"2020-10-22T07:55:07.564458","type":"NOW_PLAYING_STORED_MUSIC","kind":"playing",
"data":{"name":"Space Oddity","duration":320,"trackImage":[{"url":"http://<iphone IP address>:8085/media/artwork/3704425888912782282","size":"large",
"mediatype":"image/jpg"}],"artist":"David Bowie","artistImage":[],"album":"","albumImage":[],"genre":"","originalSource":"DLNA",
"playQueueItemId":"plid-1481"}}}

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Carolpa
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Carolpa replied on Thu, Oct 22 2020 11:45 AM

mbolo01:

Carolpa:
Note: Airplay works max 48kHz and 24bit; Core compatible

When streaming from the B&O App, the device acts as a DLNA server, Airplay is not used here. For the purpose of helping the OP, I converted an ALAC file (24/96k) to a 24 bits / 96,000 kHz AIF file, played it against a M3 and I had no issue.

I would say when using the "Music" source the app is a DLNA controller. For streaming services it seem more complicated depending on the chosen service, but it certainly can be a server.

your test is exact what I ment. Because of Airplay limitation of bitrate and resolution, it always plays on a Core because it (bitrate/resolution) is within the specs of the Core. But if the bitrate and/or the resolution of the aiff files is beyond the specs of the Core, these files are not playable in the Music source. This has nothing to do with the B&o app.

f.e. ever tried to play a 32bit WAV on the Core! You simply can't..........

 

Antonius Robin Iriawan
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what are the resolution and bitrate of the aiff files?

 

Note: Airplay works max 48kHz and 24bit; Core compatible

 

The app is a controller, so the fault as discibed doesn’t originate in the app.

 

Dear Carolpa,

Thank you for your reply.
My AIFF files are 16 bit/44.1 kHz.

 I see... it it does not come from the app, could it be my product then?

Best Regards, Mit freundlichen Grüßen, 올림
Antonius Robin Iriawan, 로빈

Beosound 35 and Beoplay H5

Antonius Robin Iriawan
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Jakarta, Indonesia
62 Posts
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Bronze Member

mbolo01:

@Antonius Robin Iriawan:

- have you recently installed something new on your device? Something that could conflict with the TCP port used for the DLNA service, 8085 here.

- are your AIFF files higher than 96,000 kHz?

Below is the M3 notification while playing:

{"notification":{"timestamp":"2020-10-22T07:55:07.563396",
"type":"SOURCE","kind":"source","data":{"primary":"music:2730.1200316.28725910@products.bang-olufsen.com",
"primaryJid":"2730.1200316.28725910@products.bang-olufsen.com",
"primaryExperience":{"source":{"id":"music:2730.1200316.28725910@products.bang-olufsen.com",
"friendlyName":"Music","sourceType":{"type":"MUSIC"},"category":"MUSIC","inUse":true,"profile":"","linkable":true,
"recommendedIrMapping":[{"format":0,"unit":0,"command":145},{"format":11,"unit":0,"command":145},{"format":11,"unit":0,"command":148},
{"format":0,"unit":0,"command":150}],"contentProtection":{"schemeList":["PROPRIETARY"]},
"embeddedBinary":{"schemeList":[]},"product":{"jid":"2730.1200316.28725910@products.bang-olufsen.com",
"friendlyName":"M3"}},"listener":["2730.1200316.28725910@products.bang-olufsen.com"],"lastUsed":"2020-10-22T07:52:24.220000",
"state":"play","_capabilities":{"supportedNotifications":[{"type":"SOURCE","kind":"source"},
{"type":"SOURCE_EXPERIENCE_CHANGED","kind":"source"},{"type":"PLAY_QUEUE_CHANGED","kind":"playing"},
{"type":"NOW_PLAYING_ENDED","kind":"playing"},{"type":"STREAMING_STATUS","kind":"streaming"},
{"type":"PROGRESS_INFORMATION","kind":"playing"},{"type":"NOW_PLAYING_STORED_MUSIC","kind":"playing"}]}}}}}
{"notification":{"timestamp":"2020-10-22T07:55:07.564458","type":"NOW_PLAYING_STORED_MUSIC","kind":"playing",
"data":{"name":"Space Oddity","duration":320,"trackImage":[{"url":"http://<iphone IP address>:8085/media/artwork/3704425888912782282","size":"large",
"mediatype":"image/jpg"}],"artist":"David Bowie","artistImage":[],"album":"","albumImage":[],"genre":"","originalSource":"DLNA",
"playQueueItemId":"plid-1481"}}}

Dear mbolo01,

Thank you for your help.

I will answer with bullets corresponding to the questions:

  • I just changed my phone from iPhone 6s to iPhone SE (2020). For connection, I make no modifications. However, I will focus on the TCP that you mentioned.
  • No, my AIFF files are 16 bit/44.1 kHz

Thank you for your log file. Now, I can take a look more closely.

Best Regards, Mit freundlichen Grüßen, 올림
Antonius Robin Iriawan, 로빈

Beosound 35 and Beoplay H5

Carolpa
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Antonius Robin Iriawan:
No, my AIFF files are 16 bit/44.1 kHz
Test: convert some AIFF to WAV 16bit 44.1kHz. Can you play these files?

mbolo01
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Annecy - France
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Antonius Robin Iriawan:
Thank you for your help.

You are welcome.

Is your product the Beosound 35 found in your signature?

If yes, the know limitations are:

Supported audio formats:

MP3, WMA, AAC, ALAC, FLAC, WAV, AIFF. Standard sample rates up to 192 kHz, stereo and up to 24 bit.
WMA lossless is not supported

So there is nothing obvious preventing you to play 16 bits / 44.1 kHz AIFF files.

As Carolpa stated, try with one or two files with other formats such as ALAC or AAC as you are in the Apple world, in order to identify if the AIFF change is the root cause of your issue.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Antonius Robin Iriawan
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Jakarta, Indonesia
62 Posts
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Bronze Member

I would like to update on this issue.

I still have my old phone (iPhone 6s, iOS 13) with my old file (ALAC). My old phone could stream smoothly.

In my new phone (iPhone SE, iOS 14), I still store 2 songs in ALAC and all of them worked fine.

 

@mbolo01,

I would like to ask. How did you obtain the "log files"? 

Best Regards, Mit freundlichen Grüßen, 올림
Antonius Robin Iriawan, 로빈

Beosound 35 and Beoplay H5

Antonius Robin Iriawan
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Jakarta, Indonesia
62 Posts
OFFLINE
Bronze Member

I just tested again with my old phone, playing AIFF through Bang & Olufsen App and it worked fine.
It seems that the problem is in my phone, not really the speaker itself.

I am not sure what should I do. Re-install the Bang & Olufsen app again? 

Best Regards, Mit freundlichen Grüßen, 올림
Antonius Robin Iriawan, 로빈

Beosound 35 and Beoplay H5

mbolo01
Top 75 Contributor
Annecy - France
1,638 Posts
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Antonius Robin Iriawan:

I would like to ask. How did you obtain the "log files"?

The “log file” is a live output of the speaker. Assuming the BS 35 has the same software logic, using a browser of your choice you can go to

http://xxx.xxx.xxx.xxx:8080/BeoNotify/Notifications

Where xxx.xxx.xxx.xxx is the BS 35 IP address

Note that if the BS 35 receives no music flow, you’ll have no noticeable activity in this page.

You can try removing the B&O app, restart the iPhone and reinstall the app.

[edit] “Did you build your iPhone from the previous one backup? If yes, I would try adding the AIFF files again from your Music library.”

I’m sorry, you already mentioned that your old iPhone had the ALAC and the new receives freshly converted to AIFF files.

Question: I don’t see any benefit converting ALAC to AIFF, can you explain the rationale ?

I

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Antonius Robin Iriawan
Not Ranked
Jakarta, Indonesia
62 Posts
OFFLINE
Bronze Member

mbolo01:

 

The “log file” is a live output of the speaker. Assuming the BS 35 has the same software logic, using a browser of your choice you can go to

 

 

http://xxx.xxx.xxx.xxx:8080/BeoNotify/Notifications

 

 

Where xxx.xxx.xxx.xxx is the BS 35 IP address

 

 

Note that if the BS 35 receives no music flow, you’ll have no noticeable activity in this page.

 

 

You can try removing the B&O app, restart the iPhone and reinstall the app.

 

 

[edit] “Did you build your iPhone from the previous one backup? If yes, I would try adding the AIFF files again from your Music library.”

 

I’m sorry, you already mentioned that your old iPhone had the ALAC and the new receives freshly converted to AIFF files.

 

 

Question: I don’t see any benefit converting ALAC to AIFF, can you explain the rationale ?

 

 

I

Got it. I am going to try that!

I set my new iPhone as a new phone, not from my previous phone's backup.

3 months earlier, I bought a new computer and I wanted to re-rip all my CDs to AIFF. The reason is I would like to try listening to AIFF files and see whether AIFF sounds different compared to ALAC
So, I did not convert ALAC to AIFF. All AIFF files were ripped from my CDs. 

Best Regards, Mit freundlichen Grüßen, 올림
Antonius Robin Iriawan, 로빈

Beosound 35 and Beoplay H5

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