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Quality of the B&O Customer Support - your experience?

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Mike Muller
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Nyon, Switzerland
Posts 17
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Silver Member

Here in Switzerland I get the impression that the dealers are happy to sell and install B&O systems but less interested in follow-up questions unless it involves equipment that they sold.  So this makes B&O Customer support almost the only game in town for queries and requests for information.

I recently had various questions for them regarding accessories for a 5 year old TV system.  I found the staff to be willing and helpful although you need to be a bit patient as it usually takes a couple of days to get a reply.  Indeed they even went a step above and beyond:  I wanted the dimensions for a floor stand and they included a picture of the stand showing the tape measure across it.  A very nice touch.

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