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B&O App - Ver. 3.x.x Issues tracker (beta & prod)

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mbolo01
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mbolo01 posted on Sat, Apr 18 2020 12:18 PM

Dear app users, here's is a summary of some issues/comments I could find in previous app versions related threads that are still valid with the new app iteration.
I may have missed some, or some have been fixed since, so feel free to update the list while keeping all the items grouped for better reading (copy paste with changes).

Hopefully someone in B&O still reads this forum and cares.

Issues (new, re-introduced and on-going):

  1. (new) Album cover image miniature not shown in "Play Queue" screen when a Deezer album is started form the BS Moment JukeBox (case 327696 raised by mbolo01 on January 5th 2021)
  2. (new) No more possible to play local iTunes/Music AIFF & WAV files since IOS upgrade to IOS 14.1 (case 270564 raised by Antonius Robin Iriawan in October 2020, case 273969 raised by mbolo01 in October 2020)
  3. (new) No more possible to start DLNA music from the B&O App against BS Essence Mk1 while it is still possible with other DLNA controllers such as Creation 5, FLAC files included. (case 264589 raised in Oct 2020 by CB)
  4. Cannot get the app to control BeoSystem 4500 and BeoSound 2300, each connected to an NL/ML converter.
  5. B&O App fails to start when Internet access is not available while local network access to products is functional (case raised on Sep 3rd 2020 ref: 242939)
  6. Now playing screen: moving forward/backward within a DLNA track does not work as it should (case raised again on May 5th 2020 ref: 180438)
  7. Now playing screen: when changing a DLNA track, album cover is not displayed back until now playing screen is minimized/maximized <-- Issue seen with PLEX DLNA server but not with MinimServer
  8. iPhone: When browsing Deezer music, back (<) and more (...) buttons are not visible when artist/album image background is the same color. Note: Since V3.x back (<) symbol is black and more(...) symbol is white ????
  9. iPhone: When browsing Deezer music, top artist/album image overlaps top screen information.
  10. Multiroom icon not always appropriately displayed or hidden against products member of a multiroom experience (case opened by mbolo01 in March 2020 ref: 150365) Note: I have seen Improvements in 3.4.3, but one case remains: when a product member of a multiroom is shut down, highlighting grey bar is removed but the multiroom icon subsists.
  11. Note: I have opened a case (#200208-000081) on Feb 8th 2020 for all the points above but the "Cannot get the app to control BeoSystem 4500 and BeoSound 2300, each connected to an NL/ML converter." that i cannot support as I don't have such equipment and "Now playing screen: when changing a DLNA track, album cover is not displayed back until now playing screen is minimized/maximized" which may be a PLEX DLNA poor implementation.

Issues fixed in 3.?:

  • Product Multiroom screen: When a given product is streaming Airplay flow, its Multiroom page indicates that this source does not support multiroom, which is obviously wrong (when products are correctly configured) and which works despite the displayed message.

Issues fixed in 3.6:

  • iPad: Product screen, B&O Multiroom icon is misplaced (case raised on May 5th 2020, no ack received)
  • When browsing DLNA collection, there is continuously spinning circle shown at the bottom of each DLNA music page (case raised on May 5th 2020 ref: 180492)

Issues fixed in 3.4:

  • Fixed in 3.4.3.29926 (beta): IOS 3D Touch "shutdown all" option does not do what it is supposed to do but simply opens the B&O App (case opened by mbolo01 - Dec 2019, case raised again on May 5th 2020 ref: 180452)
  • Fixed in 3.4.3.29744 (beta) - Play queue: When inserting music track(s) to a product play queue, the play queue is emptied prior to loading new content to it which is the correct behavior, but when a TuneIn radio has been played after a music source, loading new music content to the product no longer clears the play queue but instead inserts the new track(s) after the latest music track played (case opened by mbolo01 - Dec 2019)

Issues fixed in 3.2:

  • iPad version: Cannot put products into standby individually, power icon missing per product. Power icon is only available for global standby action: By pressing the top/left power button, you can now choose to put the selected product in standby or to put All products in standby.

Issues fixed in 3.1:

  • Play Queue: Album Artist is shown for each track instead of Track Artist like in the now playing screen. When listening to Compilations that have "Various Artists" for Album Artist, identifying the track artist in the Play Queue is not possible which is a pity.
  • (introduced in 3.0): Now playing screen: back arrow (<) is black on a dark grey background, hardly visible.
  • (introduced in 3.0): iPad landscape mode the product images are overlapping in the most recent versions.

Issues fixed in 3.0:

  • Beolink settings: When disabled, Integrated devices monitoring option does not stay disabled after app restart (case opened by mbolo01 - Dec 2019)

Issues fixed in products:

  1. (New) DLNA playback issue on BeoVision Eclipse - Shuffle and Repeat buttons have no effect at all (case 209996 raised on July 1st 2020 by Dyssegaard) 

On-going requests for enhancement by BeoWorld forum members:

  • Alarm settings: With the App you can only create/modify/suppress alarms, but you cannot deactivate/activate alarms while it is possible through product configuration. This feature should be added to the app for consistency and better user experience.(case opened by mbolo01 on June 30th 2020 ref: 209153)
  • Cover-Art is not displayed when using Airplay while it is when using other music sources such as Chromecast or DLNA <-- Moved from the issues section as B&O support confirmed (ticket ref: 175765) that the B&O App cannot display cover originated by another application, which is ridiculous as track name and artists are displayed and are also "provided by another application". Note that other AP receivers I use, very basic, are displaying album cover on top of artist and track name. 
  • Lack of virtual keyboard for the Eclipse & Harmony when a menu where text input is required is encountered, e.g. search field (requested by jvezina)
  • Split view and slide over on the Apple iPad
  • Deezer Flow
  • Possibility to reduce local source list in the now playing screen (requested by Millemissem)
  • Genre / Deezer Picks - with much smaller pictures per Genre, so that you see more content without scrolling, e.g to follow the Deezer design (as you did with Artists using round circles instead of squares). Deezer is using small rectangle instead of squares for displaying genre.
  • Clearer multiroom screen, you see all groupings at once, without changing selected products
  • Possibility to alias sources' names, e.g change BS Core "Line In" to "BG 4000"
  • More consistency across screen designs, e.g.  when you choose "show all“ at "Deezer Selection“ the displayed list looks different than all the other lists displayed at  "show all“, why?
  • Now playing screen: changing track by pressing on the image is far too sensitive, lack of inertia
  • Dark mode
  • Apple Watch control (requested by Seanie_230)
  • Mybuttons addition at the top of the screen when relevant to selected product (requested by Millemissem)
  • Display and control sources mapped for the NL/ML IR control v.s. sources of the primary and secondary devices linked to the converter (requested by Beojeff

 

 

 

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

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mbolo01
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3.3.3 is out, and they continue to carry ridiculous issues:

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Hiort
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Hiort replied on Fri, Jun 5 2020 2:33 PM
mbolo01:

3.3.3 is out,

Hmm... my TestFlight show no 3.3.3

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: A6, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay P2, Beoplay Earset

Hiort
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Hiort replied on Fri, Jun 5 2020 2:35 PM
mbolo01:

3.3.3 is out, and they continue to carry ridiculous issues:

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

I wonder how they prioritize Surprise

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: A6, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay P2, Beoplay Earset

mbolo01
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Hiort:

Hmm... my TestFlight show no 3.3.3

Livingroom: BL3, BL11, BV11-46 Kitchen : Beosound 1 GVA, Beocom 2 Bathroom : M3 Library : A6, Beocom 6000 Bedroom : M5 Office : Beocom 2 Travel : Beoplay E8 2.0, Beoplay P2

It is very frequent that production versions are ahead from beta versions, I always check as we are not informed by B&O. When MrAndersen was active in the forum, he used to kindly maintain consistency between beta and prod versions.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

mbolo01
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Hiort:

I wonder how they prioritize

My concern is that each new version breaks something working or previously fixed in older versions, a serious lack of regression testing which does not sound good for a company like B&O, specially when the same weaknesses apply to their sound systems.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Hiort
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Hiort replied on Sat, Jun 6 2020 10:22 AM

mbolo01:

It is very frequent that production versions are ahead from beta versions, I always check as we are not informed by B&O. When MrAndersen was active in the forum, he used to kindly maintain consistency between beta and prod versions.

I have now been prompted to update to 3.3.3 production version.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: A6, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay P2, Beoplay Earset

Hiort
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Hiort replied on Tue, Jun 9 2020 10:11 AM

3.4.0 Beta now released

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: A6, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay P2, Beoplay Earset

mbolo01
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Hiort:

3.4.0 Beta now released

Yep .... and no progress on the issues I already reported several times, I reported them again.

Looks like they introduce new product and the software team is running after having the app working with them ... looks like two different companies and a  bizarre way of coding 

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

mbolo01
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3.4.1 out in production, same old bugs Indifferent

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Hiort
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Hiort replied on Thu, Jun 25 2020 7:22 PM
Beta 3.4.3 (3.4.3.29731) out.
Not sure what is meant by:
- Fixed Beolink icon not removed from home 
- Longer timeout for Beolink expand operations
- More relaxed success criteria for Beolink expand

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: A6, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay P2, Beoplay Earset

mbolo01
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They have always been in trouble managing multiroom status, I presume they are trying to fix that.

But it is still not working well in this version, even if I could see some improvements.

If you restart a product that is member of a multiroom group, the grey bar highlighting the product group disappears but the multiroom icon remains up to the point the product is back on the network, this is inconsistent and this issue exists since a while.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Hiort
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Hiort replied on Fri, Jun 26 2020 8:12 AM

Yet anoder build of 3.4.3 out.

Claming some bugs that are reported by you mbolo are fixed Smile

Good that they actually fix reported bugs.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: A6, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay P2, Beoplay Earset

mbolo01
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Beta 3.4.3.29744 is out:

Has been fixed: Play queue: When inserting music track(s) to a product play queue, the play queue is emptied prior to loading new content to it which is the correct behavior, but when a TuneIn radio has been played after a music source, loading new music content to the product no longer clears the play queue but instead inserts the new track(s) after the latest music track played (case opened by mbolo01 - Dec 2019)

Unfortunately "3D Touch / Shutdown All" issue is not fixed if this is what meant "3D Touch menu fixed" in the beta announcement. 

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

mbolo01
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Hiort:
Claming some bugs that are reported by you mbolo are fixed Smile

Interestingly enough, I never raise cases with my nickname, which means that B&O reads this forum and has established the link between the cases # and mbolo01, it is very very good news!

It also demonstrates that it is important to open cases.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Hiort
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Hiort replied on Fri, Jun 26 2020 9:56 AM
mbolo01:

Interestingly enough, I never raise cases with my nickname, which means that B&O reads this forum and has established the link between the cases # and mbolo01, it is very very good news!

It also demonstrates that it is important to open cases.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

True!

Also noticed that the 3DTouch did not work as I would expect it. All devices are shut of but I do not expect that the app would open.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: A6, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay P2, Beoplay Earset

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