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B&O App - Ver. 3.x.x Issues tracker (beta & prod)

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mbolo01
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mbolo01 replied on Thu, Jun 25 2020 7:39 PM
They have always been in trouble managing multiroom status, I presume they are trying to fix that.

But it is still not working well in this version, even if I could see some improvements.

If you restart a product that is member of a multiroom group, the grey bar highlighting the product group disappears but the multiroom icon remains up to the point the product is back on the network, this is inconsistent and this issue exists since a while.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Hiort
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Hiort replied on Fri, Jun 26 2020 8:12 AM

Yet anoder build of 3.4.3 out.

Claming some bugs that are reported by you mbolo are fixed Smile

Good that they actually fix reported bugs.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Library: A6, Beocom 6000 Bedroom: M5 Office: Beocom 2 Travel: Beoplay E8 2.0, Beoplay P2

mbolo01
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mbolo01 replied on Fri, Jun 26 2020 8:14 AM

Beta 3.4.3.29744 is out:

Has been fixed: Play queue: When inserting music track(s) to a product play queue, the play queue is emptied prior to loading new content to it which is the correct behavior, but when a TuneIn radio has been played after a music source, loading new music content to the product no longer clears the play queue but instead inserts the new track(s) after the latest music track played (case opened by mbolo01 - Dec 2019)

Unfortunately "3D Touch / Shutdown All" issue is not fixed if this is what meant "3D Touch menu fixed" in the beta announcement. 

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

mbolo01
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mbolo01 replied on Fri, Jun 26 2020 8:30 AM

Hiort:
Claming some bugs that are reported by you mbolo are fixed Smile

Interestingly enough, I never raise cases with my nickname, which means that B&O reads this forum and has established the link between the cases # and mbolo01, it is very very good news!

It also demonstrates that it is important to open cases.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Hiort
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Hiort replied on Fri, Jun 26 2020 9:56 AM
mbolo01:

Interestingly enough, I never raise cases with my nickname, which means that B&O reads this forum and has established the link between the cases # and mbolo01, it is very very good news!

It also demonstrates that it is important to open cases.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

True!

Also noticed that the 3DTouch did not work as I would expect it. All devices are shut of but I do not expect that the app would open.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Library: A6, Beocom 6000 Bedroom: M5 Office: Beocom 2 Travel: Beoplay E8 2.0, Beoplay P2

mbolo01
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mbolo01 replied on Fri, Jun 26 2020 10:22 AM
Hiort:

Also noticed that the 3DTouch did not work as I would expect it. All devices are shut of but I do not expect that the app would open.

Not only the app opens, but if the app is not already working in the background, I.e minimized after a previous use, then no device is shutdown, so expected 3D Touch action does not work at all

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Hiort
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Hiort replied on Fri, Jun 26 2020 4:35 PM

mbolo01:
Hiort:

 

Also noticed that the 3DTouch did not work as I would expect it. All devices are shut of but I do not expect that the app would open.

 

 

Not only the app opens, but if the app is not already working in the background, I.e minimized after a previous use, then no device is shutdown, so expected 3D Touch action does not work at all

I see.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Library: A6, Beocom 6000 Bedroom: M5 Office: Beocom 2 Travel: Beoplay E8 2.0, Beoplay P2

mbolo01
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mbolo01 replied on Tue, Jun 30 2020 12:10 PM

3D Touch is now fixed in today's beta (3.4.3.29926)

I have suggested a popup to ask the user for closing the B&O App (yes/no) which I think would be what users would do 99% of the time after an all product shutdown.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Millemissen
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But isn’t 3D Touch (on the newer devices) gone anyway?

I never close the app, when my products are shut down....why should I do so?

MM

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mbolo01
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mbolo01 replied on Tue, Jun 30 2020 1:09 PM
Millemissen:

But isn’t 3D Touch (on the newer devices) gone anyway?

I never close the app, when my products are shut down....why should I do so?

MM

There is a tv - and there is a BV.

You have Haptic Touch in newer devices, and still a large number of older devices with 3D Touch.

If I remember well you have a dedicated iPad to run the B&O App, so don’t even need the 3D Touch feature to shutdown all products as you may have the B&O App continuously running on your iPad.

I also have an iPad dedicated for music, not only B&O app, but also Deezer and PLEX app.

When leaving my house, if I’m not close to the iPad or a physical remote, I use my iPhone to shutdown all products and I usually close all apps not needed outside my house to preserve iPhone battery. If the B&O App could offer me the opportunity to simply click Yes to close it after a 3D « shutdown all » action, i think it would be very clever and consistent.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Millemissen
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That I - perhaps - do not need to/want to power down the app, definitely does not mean, that I wouldn’t advocate for this feature to be added. So please, app team do this!

I just wanted to state that it might not be needed for more than the 1% (100% minus your assumed 99%).


You are right - I use a dedicated iPad (in fact more)........I hardly ever use my iPhone for the app.

In fact I have the opposite issue - the app closes down on its own after a while, when not used :-(

I really should report this as a bug - there are several other apps, where you have the option of keeping them alive constantly (untill they manually are shut down).

 

MM

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mbolo01
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mbolo01 replied on Tue, Jun 30 2020 3:03 PM

Millemissen:
In fact I have the opposite issue - the app closes down on its own after a while, when not used :-(

Interesting, does it close completely, or does the inactivity screen lock rule kicks it because the app was doing nothing, and it does not come back to screen when you wake up the iPad?

If you wish, you can describe the issue with more details, I can add it to the tracker and enrich it with a case number when you have it.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Millemissen
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Would be nice.

However, then I’ll need some more exact observations in order to describe it.

Will do next week - will be rather busy the next days.....and not at home.

MM

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mbolo01
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mbolo01 replied on Wed, Jul 1 2020 9:23 AM

Millemissen:
However, then I’ll need some more exact observations in order to describe it.

I did some tests and I now see what you mean. 

I used Deezer app and B&O for my tests and I set my iPad inactivity screen lock to 2 minutes.

Test 1 - B&O App running in foreground, no music going on, iPad screen went dark after 2 minutes, waited for a while (couple of hours), waked up the iPad, B&O App no more in foreground.

Test 2 - Deezer App running in foreground, no music going on, iPad screen went dark after 2 minutes, waited for a while (overnight), waked up the iPad, Deezer App still in foreground, immediately displaying updates (new music available advertising).

I think this may be due to the fact that the B&O App is not written to refresh itself while in background (Deezer is). Even if the B&O app was initially in the foreground, IOS may put the B&O app in the background in sleep mode due to inactivity.

I have another symptom linked to this: if your B&O App is no longer working in the foreground, while not being completely closed, and you power off a B&O device that was up prior to the B&O App going into the background, when you bring the B&O App back to the foreground, the powered down device is shown up and running while not being controllable by the app. I raised a case a while ago for this, but had no feedback.

I'll open cases for both, one will be a request for enhancement to have optionally B&O App refreshing in the background, and one to request better products status refresh when application is brought back to foreground (this will cover the case of users choosing not to have B&O App refreshing in the background .... if they implement it one day)

 

 

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Millemissen
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Thanks for further investigating.

Just a short note...my ‘Beo-iPads’ are constanly on - set to ‘never’ - they are docked.

When the app ‘dies’ you just see the app screen.

My workaround.....I open the Clocks app in the evening - and ask Siri to open the B&O app in the morning ;-)

More to come, when I am at home again.


MM

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Dyssegaard
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Hi mbolo01,

I have just now reported the following issue to B&O support:

Ticket 209996 - BeoVision Eclipse - DLNA playback problem

I have noticed, that when I play music from my DLNA server on my Eclipse, the shufle and repeat buttons have no effect at all.

If I set the buttons and then closes and reopens the B&O app, the buttons are reset.

Some time ago, the same problem was present on my M5 but a sw update of the M5 fixed it. I have just tested the app on the M5, and here it is still ok.

Best regards - Dyssegaard

Living room: Beovision Eclipse 55, Beolab 3 / R1 (back), Beolab 2 / R1 (sub), AppleTV 4K, Bedroom: Beovision 11-40, AppleTV 4. Home office: Beolit 12, Kitchen: Beoplay M5. Travel: Beoplay H8, Beoplay A1. NAS: WD My Cloud Home / Plex DLNA Server.

mbolo01
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mbolo01 replied on Wed, Jul 1 2020 5:39 PM

Dyssegaard:
I have just now reported the following issue to B&O support:
Ticket 209996 - BeoVision Eclipse - DLNA playback problem

Thanks Dyssegaard, I have updated the tracker accordingly.

I'll test the features against my products too as I remember it has been an issue in the past.

 

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

mbolo01
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mbolo01 replied on Tue, Aug 18 2020 5:28 PM

Issues fixed in 3.5:

  • iPad: Product screen, B&O Multiroom icon is misplaced (case raised on May 5th 2020, no ack received)

Note: I would have placed the multiroom icon just before the product type name, like it is placed in the iPhone version, for better look and consistency.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

mbolo01
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mbolo01 replied on Thu, Sep 3 2020 4:59 PM

I raised a case for the following as it happened to me the other day, unbelievable ....

B&O App fails to start  when Internet access is not available while local network access to products is functional (case raised on Sep 3rd 2020 ref: 242939)

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

mbolo01
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mbolo01 replied on Wed, Sep 9 2020 8:34 AM

mbolo01:

Issues fixed in 3.5:

  • iPad: Product screen, B&O Multiroom icon is misplaced (case raised on May 5th 2020, no ack received)

Note: I would have placed the multiroom icon just before the product type name, like it is placed in the iPhone version, for better look and consistency.

The above is now definitely closed in 3.6 beta, multiroom icons are now properly placed! hurray! hopefully more serious issues will be fixed soon too.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

mbolo01
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mbolo01 replied on Mon, Sep 14 2020 8:53 AM

Fixed in 3.6.0.31122 (beta):

When browsing DLNA collection, there is continuously spinning circle shown at the bottom of each DLNA music page (case raised on May 5th 2020 ref: 180492)

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

kuyttendaele
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3.6.0.31122 (beta)

The Beoplay S3 icon is not represented on the Widgets screen of an iPhone/iPad.

 

 


Jaffrey2230
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No icon for Beosound Core either. Also, Beosound font should be fixed so that it appears on 1 line if possible since only the d is on the 2nd line. Looks a bit unprofessional.

B&O products I use by zones in my home: 

Platform: Apple Home  (iOS/Mac, with Google Wi-fi (3x mesh), 100% streaming audio (Sirius XM, Apple Music, TuneIn Radio); TV/Office: Beolab 8002 (Red) + Beolab 2 [Sony OLED (65 inch), Apple TV 4K]; Living: Beoplay A9 (MK2), Bedroom: Beolab 6000 (Red) + Beolab 11 + Beosound Core w/ Essence Remote [LG UST Projector directly to wall (85 inch), Apple TV 4K]; Guest Rooms: Apple HomePod x 2  Dining: Beoplay M5 [previously Beosound Stage] ; Portable in-house: Beosound 1 with dock; Travel/bluetooth: Beoplay P6, BeoPlay H9 (3rd Gen) [H95 any day now!], Apple AirPod Pro. 

 

mbolo01
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mbolo01 replied on Tue, Sep 15 2020 8:47 AM
In IOS 14 (beta), the widget box is not very well sized when not expanded:

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

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MrTom replied on Tue, Sep 15 2020 1:34 PM

Airplay 2 is not supported by Beolink

 

 

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MrTom replied on Tue, Sep 15 2020 1:37 PM

icons are still not completely wrapped up yet, hopefully by version 3.7

mbolo01
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mbolo01 replied on Tue, Sep 15 2020 1:58 PM
MrTom:

Airplay 2 is not supported by Beolink

Do you mean there is a message warning about AP not being supported by Beolink? If this is what you are referring to, then it has been recorded in item 9 of my tracker.

That said, AP(2) works over Beolink, I’m using it almost every day

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MrTom
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MrTom replied on Tue, Sep 15 2020 2:34 PM

mbolo01:
MrTom:

 

Airplay 2 is not supported by Beolink

 

 

Do you mean there is a message warning about AP not being supported by Beolink? If this is what you are referring to, then it has been recorded in item 9 of my tracker.

 

That said, AP(2) works over Beolink, I’m using it almost every day

 

AP(2) works fine over Beolink, But So far AP(2) in combination with Multiroom is not supported.

You can use AP(2) alone to stream to multiple B&O products.

 

But you mentioned "(when products are correctly configured) and which works despite the displayed message"

will be nice to know what setup works.

mbolo01
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mbolo01 replied on Tue, Sep 15 2020 6:24 PM
MrTom:

will be nice to know what setup works.

You can start an AP(2) flow against a B&O capable product and join the other B&O Beolink multiroom products as long as the following is checked in these products (configuration, settings, Beolink, Audio sync - or equivalent as I’m translating from the French menus)

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Jaffrey2230
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Yes, I have been using multi room with AirPlay 2 with the Sound Synchronization checked as you have. Just curious why you changed the wifi delay to 1400 ms. The default on mine is 1000 for wifi. What does increasing the delay do?

 

Many thanks.

B&O products I use by zones in my home: 

Platform: Apple Home  (iOS/Mac, with Google Wi-fi (3x mesh), 100% streaming audio (Sirius XM, Apple Music, TuneIn Radio); TV/Office: Beolab 8002 (Red) + Beolab 2 [Sony OLED (65 inch), Apple TV 4K]; Living: Beoplay A9 (MK2), Bedroom: Beolab 6000 (Red) + Beolab 11 + Beosound Core w/ Essence Remote [LG UST Projector directly to wall (85 inch), Apple TV 4K]; Guest Rooms: Apple HomePod x 2  Dining: Beoplay M5 [previously Beosound Stage] ; Portable in-house: Beosound 1 with dock; Travel/bluetooth: Beoplay P6, BeoPlay H9 (3rd Gen) [H95 any day now!], Apple AirPod Pro. 

 

mbolo01
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mbolo01 replied on Tue, Sep 15 2020 6:59 PM

Jaffrey2230:
The default on mine is 1000 for wifi. What does increasing the delay do?

It happens that my Beoplay M3 does not sync properly with my BS Moment. I found that by changing the wifi delay, the sync comes back immediately .... up to the point I face the issue again several days later, in such case I change the value for something else, between 1000 and 1400 ms. Et voilà!

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Jaffrey2230
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Good to know. Thanks.

B&O products I use by zones in my home: 

Platform: Apple Home  (iOS/Mac, with Google Wi-fi (3x mesh), 100% streaming audio (Sirius XM, Apple Music, TuneIn Radio); TV/Office: Beolab 8002 (Red) + Beolab 2 [Sony OLED (65 inch), Apple TV 4K]; Living: Beoplay A9 (MK2), Bedroom: Beolab 6000 (Red) + Beolab 11 + Beosound Core w/ Essence Remote [LG UST Projector directly to wall (85 inch), Apple TV 4K]; Guest Rooms: Apple HomePod x 2  Dining: Beoplay M5 [previously Beosound Stage] ; Portable in-house: Beosound 1 with dock; Travel/bluetooth: Beoplay P6, BeoPlay H9 (3rd Gen) [H95 any day now!], Apple AirPod Pro. 

 

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