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Beolab 5 & core

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Gady
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Muami
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Gady posted on Fri, Jan 3 2020 3:24 AM

Hello everyone 

Desperately help needed please . I have a pair of Beolab 5 connected to core 

via rj45/power link and the second speaker connection is power link to the first.

every time I play music only one speaker works (the first connected via rj45)

however both turn green when I play music 

I had tried switching the side and the problem switch side as well 

I spent few hr with B&o tech support and they couldn’t help me

 

if I have the speakers connected to essance I have the same experience 

please help any anyone and thank you in advance 

 

 

Answered (Verified) Verified Answer

w5bno123
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London
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Verified by w5bno123
Gady:

Hello everyone

Desperately help needed please . I have a pair of Beolab 5 connected to core

via rj45/power link and the second speaker connection is power link to the first.

every time I play music only one speaker works (the first connected via rj45)

however both turn green when I play music

I had tried switching the side and the problem switch side as well

I spent few hr with B&o tech support and they couldn’t help me

if I have the speakers connected to essance I have the same experience

please help any anyone and thank you in advance

There is a known issue when connecting BL5 to a Core. You need to use Powerlink and Digital cables. The powerlink switches on/off and volume regulates, the digital cables provide the sound. I found this out when the Core first came out and this was then the solution on how to connect when using a Core.

You also need to configure Core;

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Optical output -> Disable "Volume regulated output"

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Optical output -> Select "48 kHz"

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Speaker setup -> Select "Beolab 5"

Note: The Beolab 5 needs to be in option 0 which is the default option.

I hope this helps, not sure why the issue exists with an Essence?

Regards

Stuart

B&O Ealing

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stefan
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stefan replied on Fri, Jan 3 2020 10:21 AM

Sounds like your RJ/PL adapter cable is wired with only one audio channel -

I'd measure the pins or test another cable.

Hope this helps.

Welcome to Beoworld.

Stefan

Mikipidia
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Do you have the cable between them plugged in?

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kuyttendaele
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Sounds like a cable problem to me. I would change both cables just to rule out any cable issues.

Karel.

 

w5bno123
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London
578 Posts
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Verified by w5bno123
Gady:

Hello everyone

Desperately help needed please . I have a pair of Beolab 5 connected to core

via rj45/power link and the second speaker connection is power link to the first.

every time I play music only one speaker works (the first connected via rj45)

however both turn green when I play music

I had tried switching the side and the problem switch side as well

I spent few hr with B&o tech support and they couldn’t help me

if I have the speakers connected to essance I have the same experience

please help any anyone and thank you in advance

There is a known issue when connecting BL5 to a Core. You need to use Powerlink and Digital cables. The powerlink switches on/off and volume regulates, the digital cables provide the sound. I found this out when the Core first came out and this was then the solution on how to connect when using a Core.

You also need to configure Core;

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Optical output -> Disable "Volume regulated output"

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Optical output -> Select "48 kHz"

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Speaker setup -> Select "Beolab 5"

Note: The Beolab 5 needs to be in option 0 which is the default option.

I hope this helps, not sure why the issue exists with an Essence?

Regards

Stuart

B&O Ealing
w5bno123
Top 150 Contributor
London
578 Posts
OFFLINE
Bronze Member
Gady:

Hello everyone

Desperately help needed please . I have a pair of Beolab 5 connected to core

via rj45/power link and the second speaker connection is power link to the first.

every time I play music only one speaker works (the first connected via rj45)

however both turn green when I play music

I had tried switching the side and the problem switch side as well

I spent few hr with B&o tech support and they couldn’t help me

if I have the speakers connected to essance I have the same experience

please help any anyone and thank you in advance

There is a known issue with BL5 and BS Core. You need to use Powerlink and Digital cables. I found this out a few years ago when the Core first came out. The Powerlink provides volume regulation and on/off. The digital cables provide the sound.

You also need to configure the Core.

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Optical output -> Disable "Volume regulated output"

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Optical output -> Select "48 kHz"

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Speaker setup -> Select "Beolab 5"

Note: The Beolab 5 needs to be in option 0 which is the default option.

I hope this helps you and others. Not sure why the Essence doesn’t work? Double check you PL cables as well.

Regards

Stuart

B&O Ealing

w5bno123
Top 150 Contributor
London
578 Posts
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Bronze Member
Hi

There is a known issue with BL5 and BS Core. You need to use PL and digital cables. PL provides volume control and on/off and the digital cables provide sound.

You also need to configure the Core.

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Optical output -> Disable "Volume regulated output"

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Optical output -> Select "48 kHz"

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Speaker setup -> Select "Beolab 5"

Note: The Beolab 5 needs to be in option 0 which is the default option. I hope this helps you and others. Also double check your PL cables, set L/R etc.

Regards

Stuart

B&O Ealing

Gady
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Muami
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Gady replied on Fri, Jan 3 2020 10:52 PM

thank you for the worm Wellcome and for respond , I am going to buy new wires for core and Beolab and will take it from there ,sometime it work with both speakers and it is very confusing however I should start from the easy to the hard one 

in case it doesn't work where can I get a converter to try digital?

 

Gady
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Muami
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Gady replied on Fri, Jan 3 2020 10:52 PM

thank you for the worm Wellcome and for respond , I am going to buy new wires for core and Beolab and will take it from there ,sometime it work with both speakers and it is very confusing however I should start from the easy to the hard one 

in case it doesn't work where can I get a converter to try digital?

 

Gady
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Muami
8 Posts
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Bronze Member
Gady replied on Fri, Jan 3 2020 10:52 PM

thank you for the worm Wellcome and for respond , I am going to buy new wires for core and Beolab and will take it from there ,sometime it work with both speakers and it is very confusing however I should start from the easy to the hard one 

in case it doesn't work where can I get a converter to try digital?

 

Gady
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Muami
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Bronze Member
Gady replied on Fri, Jan 3 2020 10:53 PM

thanks 

I do know that sometime I play with the connection setup and it works for the same day only

Gady
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Muami
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Gady replied on Fri, Jan 3 2020 10:55 PM

yes the Beolab are connected with power link and one of them connected rj45/power link to the core

Gady
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Muami
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Gady replied on Fri, Jan 3 2020 11:02 PM

is there any cable configuration I should get or just rj45 /power link

Steve at Sounds Heavenly
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The cable workshop, Leics, UK
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Hi Gady,

Welcome to Beoworld!  You do need an optical to co-axial audio converter like this one (as Stuart from B&O Ealing mentioned above):-

https://soundsheavenly.com/tv-input/180-optical-to-analogue-audio-converter-with-volume-control.html

This will link the digital input of the speakers to the optical output of the Core, this connection will be needed as well as the usual RJ45 to Powerlink cabling.

Kind regards, Steve. 

Steve.

www.soundsheavenly.com

Founder of Sounds Heavenly Cables and Brand Ambassador for Bang & Olufsen

Sounds Heavenly are proud to sponsor BeoWorld!

Gady
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Muami
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Gady replied on Wed, Jan 8 2020 12:40 AM

Do I order fro amazon the converter and still I can get the speakers to wake up but only one play I did all setup as advise 

 

 

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