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beo sound moment

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Paul cheacker
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Paul cheacker posted on Sun, Mar 3 2019 9:17 AM

Hi, I bought a beo sound moment off of ebay in January so decided to buy the wall stand. whilst installing the stand and putting the cables inside the wall to make a clean look, the beo sound moment was unplugged for two days. after replugging it in now the screen is just blank. its been on charge over night and still nothing. is this correct what I've been reading that this is a known issue and it will need to be repaired. to me thats incredible i have never had a product in my life before whereby being off charge it needs to be repaired. if this is so, how much will this cost. its very nearly turned me off of b and o and on to sonos. 

if anyone knows how to fix this, or how much it costs can you please advise me. thanks

Current b and o Products

beosound 5 encore, beolabs 6000, beogram 4500, playmaker mk1

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Hiort
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Hiort replied on Sun, Mar 3 2019 12:07 PM
I recall that people had similar problems and it’s not necessarily something that need repair.

Search the forum and you may find some advice.

Have you tried a reset by pushing a pin in the little hole on the long side of the tablet?

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Library: A6, Beocom 6000 Bedroom: M5 Office: Beocom 2 Travel: Beoplay E8 2.0, Beoplay P2

Paul cheacker
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Hiort,

I have read a lot on the forums about this issue, I've tired resting it using the small hole in the the top. Nothing happens, I ve reset the moment and the jukebox nothing happed. I can not understand why a brand of this quality when the battery discharges you can't get it to recharge. I have never in my life experienced a product from any manufacturer that has this issue. Like I said I've searched the forums I can't find a solution so if anyone has one id appreciate it. however if this does prove to be a repair issue and I have to pay it will be the very last product from B and O i ever purchase.

Current b and o Products

beosound 5 encore, beolabs 6000, beogram 4500, playmaker mk1

James1980
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My moment has discharged fully on multiple occasions and I’ve never had this issue. It would seem a repair is needed to me. 

Hiort
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Hiort replied on Sun, Mar 3 2019 4:46 PM

Here is a thread with similar problem.

He had to repair it. Seamed the seller sold you a lemon unfortunately.

 

 

 

 

 

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Library: A6, Beocom 6000 Bedroom: M5 Office: Beocom 2 Travel: Beoplay E8 2.0, Beoplay P2

Paul cheacker
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I have sent a message to the AMGRACE the bang and olufsen shop in leamington Spa where I bought it from, as I do not feel this is fair. Now I see the reason B and O discontinued this product seems like a lot of people have had the same issue. Lets see what the shop says. However if this becomes a repair issue I have to pay for then after being a B and O shopper I will sell my products and move to another brand.

However Im going to see what they say first. 

Current b and o Products

beosound 5 encore, beolabs 6000, beogram 4500, playmaker mk1

Paul cheacker
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Spain
119 Posts
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I have sent a message to the AMGRACE the bang and olufsen shop in leamington Spa where I bought it from, as I do not feel this is fair. Now I see the reason B and O discontinued this product seems like a lot of people have had the same issue. Lets see what the shop says. However if this becomes a repair issue I have to pay for then after being a B and O shopper I will sell my products and move to another brand.

However Im going to see what they say first. 

Current b and o Products

beosound 5 encore, beolabs 6000, beogram 4500, playmaker mk1

Fansastic
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Hiort:

Here is a thread with similar problem.

He had to repair it. Seamed the seller sold you a lemon unfortunately.

I first thought the battery died, but a quick check at the dealer ruled that out. Happend just out of the blue, do not think that the former owner had knowledge of this.

Have you tried to leave the tablet of the moment for a day and then recharge it and tried to reset is with the pin? I had a non responsive tablet once before and as I remember this made the tablet responsive again.

I understand your frustrations, but I’m enjoying the Moment every time I use it! Back in the days I bought a brand new BS3000 and within a year it needed the laser to be replaced. After that till now not a worry in the world and still use it. Don’t let one faulty part spoil the pleasure of the product.

Paul cheacker
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Do you mean take it off the charger again leave it for a day then put it back on charge.

Current b and o Products

beosound 5 encore, beolabs 6000, beogram 4500, playmaker mk1

Paul cheacker
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Do you mean take it off the charger again leave it for a day then put it back on charge.

Current b and o Products

beosound 5 encore, beolabs 6000, beogram 4500, playmaker mk1

Fansastic
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Paul cheacker:

Do you mean take it off the charger again leave it for a day then put it back on charge.

Current b and o Products

beosound 5 encore, beolabs 6000, beogram 4500, playmaker mk1

Yes, leave it off and after a day, put it on the charger for a short time so it gets a bit of charge and see if it starts up again, if not try the pin reset and then see if it starts up again.
Paul cheacker
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Well I basically did everything people said and still dead no response what so ever. So I decided to contact the Bang and Olufsen shop I brought it from which was B and O in Leamington Spar. Well the response just shows me what B and O think about customer service. The reply is below, and although I understand that its going to need to be repaired, this item was brought two months ago from a B and O dealer and although second hand not even an offer towards some of the costs. This has taught me a valuable lesson, I will have to get the Beosound moment jukebox fixed but it will be the last item I ever buy from this brand and I have been buying things for the last 15 years.

 

Below is the B and O shop response. Great service.

Sorry to hear that the Jukebox isn't charging. It's worth checking that the contact between the two components is good. In some cases performing a reset on the Jukebox might work but the likelihood is that the internal battery on the Jukebox requires replacing,

With BeoSound Moment, the servicing proceedure is to take the system (I would suggest the Soundheart as well) to your dealer of choice. 

They should send the combination to the Bang & Olufsen designated Service Centre based in Northern Germany. As it would be a chargeable repair you may be asked for a fee upfront to cover the cost of providing a quotation for you.

The process usually takes around 2-3 weeks.

In Valencia, here is the link to the dealer in the city:

https://stores.bang-olufsen.com/en/spain/valencia/gran-via-marques-del-turia-75

Hope that this info helps.

Kind Regards
 
Steve Jones | Sales Executive
 
BANG & OLUFSEN
 
Bang & Olufsen of Leamington Spa
78 Regent Street | Leamington Spa | Warwickshire | CV32 4NS | UK
Phone: 01926 881500 | Mobile: +44 7940 263256| Whatsapp
E-mail: leamington@amgrace.co.uk

Current b and o Products

beosound 5 encore, beolabs 6000, beogram 4500, playmaker mk1

kallasr
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If you bought it from a shop you should have some warranty. Even for used stuff. Minimum 6 months.

Ralf

Living Room: Beosystem 4, Beolab 7-6 (Center), Beolab 8000 (Fronts and Rears) and Beolab 2. Screen: Panasonic TX-P65STW60
Home Cinema: Beosystem 4, Beolab 7-2 (Center), Beolab Penta 2 (Fronts), Beolab 4000 (Rears) and Beolab 2. Projector: Sony VPL-HW55
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Duels
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Duels replied on Wed, Mar 6 2019 12:35 PM
How old is the moment itself? And was the shop selling it themselves second hand or on behalf of a customer?
Millemissen
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Paul cheacker:

Hi, I bought a beo sound moment off of ebay 

That might be the last item I would buy off ebay!

MM

There is a tv - and there is a BV.

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