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David
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David posted on Sat, Feb 9 2019 9:59 PM

hi knowledgable people.

 

Purchased a Beosound 1 ex display earlier today from my local B&O store. But its been a nightmare. Software version is:

Version 1.17.22535.7625124
And it won’t update to latest. Beotool says Beoportal unreachable. Won’t connect, Deezer not working, chrome cast wont work etc etc etc
How do I manually update? 
Some one please help, I am at my wits end
David

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Aussie Michael
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Hi,

Ok, i checked my BS1 and it's version is 1.19.  It did say last week on the Beotool that Beoportal was unreachable and i had problems updating it. 

I reset the device using the button (cog button) on the underside and re "paired" it from scratch ie find it on your iphone, add it back to your network etc 

Then it updated.

It's the first time i have had to do that 

Aussie Michael
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PS i removed it from the BeoApp too 

 

First test though: is it working? 

 

David
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David replied on Sat, Feb 9 2019 10:18 PM

Yes, working.

 

Have just reset it.

 

 

David
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David replied on Sat, Feb 9 2019 10:22 PM

Still will not update software! :(

David
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David replied on Sat, Feb 9 2019 10:27 PM

How do you update it without using the B&O App? Is there a way to manually update it. And it keeps showing as a generic speaker in the app??

 

So grateful for any help given

 

David

David
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David replied on Sun, Feb 10 2019 7:01 AM

Morning all.

 

Anyone out there that can help me? No one knows B&O products like you guys.

 

Been viewed 82 times and yet only one kind person has offered any help? 

 

Thanks

 

David

mbolo01
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Annecy - France
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David:

Morning all.

Anyone out there that can help me? No one knows B&O products like you guys.

Been viewed 82 times and yet only one kind person has offered any help?

Thanks

David

Try to connect to it from your Internet browser. e.g Firefox by entering the following URL:

xxx.xxx.xxx.xxx:9000 where xxx.xxx.xxx.xxx is you BS 1 IP address (assuming you know how to find it)

This will bring you the product configuration page from where you may have a better control on what’s happening

I recently used that method on my M3 after a factory reset that nor BeoApp and Beoplay could recover.

BS Moment, BS Core, BS Ouverture, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Ulrike
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Ulrike replied on Sun, Feb 10 2019 7:40 AM

David:

hi knowledgable people.

 

Purchased a Beosound 1 ex display earlier today from my local B&O store. But its been a nightmare. Software version is:

Version 1.17.22535.7625124
And it won’t update to latest. Beotool says Beoportal unreachable. Won’t connect, Deezer not working, chrome cast wont work etc etc etc
How do I manually update? 
Some one please help, I am at my wits end
David

David,

1. Use the Bang & Olufsen app to find the IP address of the product. The IP can be seen after selecting the BeoSound 1 settings in the app.

2. Connect to the IP via a browser on a PC or via mobile browser by typing the number in the adress-bar. Now the BeoSound 1 webpages should be seen in the browser.

3. Select the menu "UPDATE PRODUCT SOFTWARE"

Hope this helps,

Ulrike  

David
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David replied on Sun, Feb 10 2019 8:05 AM

Thank you so much Guys

 

right I’m in to that page you said, but it says update from a local file? I don’t have the new firmware?

 

David

David
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David replied on Sun, Feb 10 2019 8:18 AM

...and stills says running latest firmware, but its not!

 

If any one has the latest firmware they can share with me? Be so appreciated. Gutted all this hassle with something I paid a lot for.

 

Thanks in advance

David

Ulrike
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Ulrike replied on Sun, Feb 10 2019 8:42 AM

Sorry, my fault (I do have a file, have downgraded my BS2 several times after new firmware issues)

So:

Go to "New Firmware Available"

Send you a screenshot:

 

 

David
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David replied on Sun, Feb 10 2019 8:43 AM

Sorry, confused. How do I get the file from you?

David
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David replied on Sun, Feb 10 2019 8:46 AM

Mine isn’t showing that option. Just says product software up to date which it isnt as we know.

 

How can I download the file from you? Dropbox? Email it me?

 

Much appreciated and thank you for your help here.

 

David

Ulrike
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Ulrike replied on Sun, Feb 10 2019 8:55 AM

David, 

did you try it with a PC? It should show up then ..!

 

Sorry, I cannot give you the right file, mine is for a Beodound 2.

I don't own a BS1.

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