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Beosound 35 and Deezer/Tunein

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DavidSJones76
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DavidSJones76 posted on Sat, May 12 2018 2:36 PM

Hey guys,

I hope you are all well.

I recently bought a Beosound 35 and it's great, especially when connected to multi-room. However, that is the only way I can listen to it, because it wont let me login in to either my Deezer or Tunein accounts. It just says "Sorry login failed"

It means I cant access my content just through the 35. I mostly listen multi-room, so this is not a big issue, but I just wondered why I can't login to Deezer or Tunein. I am entering the right details too, before any one asks lol.

Can anyone help?

Thank you in advance

David

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CB
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CB replied on Sun, May 13 2018 12:40 PM
Hey David

Congratulations on your BS35, it’s a great piece of B&O art Smile

Long ago, mine did that too, and If I remember correctly (it’s not sure...), a reset to the factory settings solved the issue.

Is the latest software installed?
DavidSJones76
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DavidSJones76 replied on Sun, May 13 2018 2:16 PM

Hey,

Thanks for your post. I've done several factory resets to try and resolve this and nothing changes.

The update version number I have is 1.4.311. It says my BS35 is up-to-date. 

Any ideas?

BTW you're right that it is an awesome bit of kit 

Thanks in advance

David

Beofan67
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Beofan67 replied on Tue, May 15 2018 6:56 PM
David:

The update version number I have is 1.4.311. It says my BS35 is up-to-date.

Any ideas?

BTW you're right that it is an awesome bit of kit

Thanks in advance

David

He David

No problems with tunein or spotify with my BS35. But the beo app tells that my sw is also up to date with version 1.16.20033.xxxxx

Beofan with current setup Beovison Eclipse 55, Beosound 35, Beolab 6000, Beolab 11

CB
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CB replied on Tue, May 15 2018 9:30 PM
David:
The update version number I have is 1.4.311. It says my BS35 is up-to-date

I’m not at home now, but I agree with Beofan, this doesn’t look like the latest release...

Is your B&O account (cloud) ok ?

Did you use the Beotool app to check its state?

EDIT : mine is also 1.16.200.33.xxxx
DavidSJones76
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DavidSJones76 replied on Wed, May 16 2018 12:58 PM

Hey guys,

Thank you so much for taking the time to respond.

I thought it would be an issue with my BS35 not having the correct software version. 

No matter what I try though, it all says my product is up-to-date. Using the app or doing it via its IP address all have the same result.

I contact the support section on Bang and Olufsen page the other day asking about this, but i'm still yet to hear back from them.

Thanks again guys.

Take care,

David

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