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TuneIn not working on Essence mk I

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Alex151672
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https://wetransfer.com/downloads/739ce721eb2ebf027d13d851a8d99f2620201111114601/f53c67

 

Alex151672
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https://wetransfer.com/downloads/739ce721eb2ebf027d13d851a8d99f2620201111114601/f53c67

Johanheinesen
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Hi,
I'm looking for a link to the firmware as well :)

Johan

TWG
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TWG replied on Thu, Nov 19 2020 3:38 PM

Johanheinesen:

Hi,
I'm looking for a link to the firmware as well :)

Johan



Email sent.

 

thoulen
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thoulen replied on Tue, Dec 22 2020 11:56 AM

Hi TWG,

I am having exactly the same issue.  Would be you so kind to  share the firmware with me too?

Thanks

FM

TWG
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TWG replied on Wed, Dec 23 2020 1:49 PM

thoulen:

Hi TWG,

I am having exactly the same issue.  Would be you so kind to  share the firmware with me too?

Thanks

FM



You've mail.

 

syy
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syy replied on Fri, Dec 25 2020 7:46 PM

Hi TWG,

I am having exactly the same issue.  Can you so kind to  share the firmware with me too?

Thanks

Chris Harrison
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is 4189 the latest firmware? My Essence decides to cutoff after about an hour and then i have to pull the plug to restart it and it starts working again. 

Very clunky bit of kit - MK 1

Beosound 8, Beotime, Beocom 4, Beo 5, Lutron Rania, MacBook 15" (Mid 2015), iPad Pro, iPhone 6S, B&O Play H3, Beolit 12, Form 2, A8 Headphones, B&O Play A1, B&O Essence

TWG
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TWG replied on Sun, Dec 27 2020 9:41 AM

syy:

Hi TWG,

I am having exactly the same issue.  Can you so kind to  share the firmware with me too?

Thanks


Done.

syy
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syy replied on Wed, Dec 30 2020 4:18 AM

thx! i received


Mailer
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Mailer replied on Wed, Jan 6 2021 7:41 PM

Hallo TWG, i have the same issued with my Essence MK1 and Tunein. Can YouTube send me the SW.

Thx Mailer

Mailer
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Mailer replied on Wed, Jan 6 2021 7:41 PM

Hallo TWG, i have the same issued with my Essence MK1 and Tunein. Can YouTube send me the SW.

Thx Mailer

TWG
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TWG replied on Thu, Jan 7 2021 12:01 PM

Mailer:

Hallo TWG, i have the same issued with my Essence MK1 and Tunein. Can YouTube send me the SW.

Thx Mailer


Done.

HAWK
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HAWK replied on Sat, Jan 23 2021 8:01 AM

Maybe services are decreasing overall recently?

 

Since a few weeks I have problems using my Essence Mk2 as Chromecast device. For months it was possible to cast with TuneIn, Spotify, Deezer, etc, and the essence was part of a Google home speaker group, but now it stopped working.

 

Playing with the B&O app still works, but since I have several speaker groups using Google home, this is not ideal. 

 

The log shows "Authentication server unreachable, stopping Google Cast!". Strangely my other Google speakers work as they should.... Any thoughts?

Millemissen
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Seems there is something cooking there, overboiling.

My M3 and the Essence mk2 (latest firmware) don’t appear as CC devices either, even if CC is enabled.

Luckily I don’t use CC (for sound) that often, but it is supposed to work....so?

Anyone else?

MM

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mbolo01
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mbolo01 replied on Sat, Jan 23 2021 12:14 PM
Yep, big issues with all my B&O products that have CC enabled.

Just removed my BS1 and M5 from Google Home as there were no longer seen active. Restarted both products and they now appear, disappear in the Google home app and I’m not able to associate a room or group to them.

For the ones that are still accessible, Deezer with CC does not work properly

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Millemissen
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There was a smilar problem some time ago - that was solved through an update of the devices.

Let us hope that the problem is a known issue and that there soon will be an update to solve it.

MM

There is a tv - and there is a BV.

mbolo01
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mbolo01 replied on Sat, Jan 23 2021 1:01 PM
Millemissen:

There was a smilar problem some time ago - that was solved through an update of the devices.

If you remember, the latest device software update was supposed to comply with new CC stereo pairing feature, at the end of the day the update is about making CC to fail

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

HAWK
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HAWK replied on Sat, Jan 23 2021 1:02 PM

Strange....latest update for me is from November 19, 2020 (1.24.41627.xxxxx), but no problems back then. It stopped working a few days ago. I checked the Critical log messages, and there these GC Authentication errors start to appear massivele since January 20th, 2021 (2 days ago). Earlier in the log you can find some more of the same error messages, but not as much as this time. 

Indeed let's hope B&O knows about it and can come with a quick fix!  

Is there any support address to send them this, so they are aware of the problem? Thx!

mbolo01
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mbolo01 replied on Sat, Jan 23 2021 1:34 PM

HAWK:
Is there any support address to send them this, so they are aware of the problem? Thx!

https://support.bang-olufsen.com/hc/en-us/requests/new

I'll raise one too, same authentification error here which may explain all the other CC related issues.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

HAWK
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HAWK replied on Sat, Jan 23 2021 2:35 PM

Thx, I also raised the ticket/question there. 

CB
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CB replied on Sat, Jan 23 2021 2:44 PM
Millemissen:
My M3 and the Essence mk2 (latest firmware) don’t appear as CC devices either, even if CC is enabled.

Very strange. Absolutely no problem with the M3 here.

Note: because I have nothing to join to, I don’t use this functionality. This may explain why my M3 works flawlessly !?!

I also have a ChromeCast Audio working as well.
Millemissen
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HAWK:

Is there any support address to send them this, so they are aware of the problem? Thx!

You can do that (at least on the iOS version) directly from within the app.

And you can make screenshots there directly to send them, if needed.

MM

There is a tv - and there is a BV.

mbolo01
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mbolo01 replied on Sat, Jan 23 2021 3:28 PM
Millemissen:

You can do that (at least on the iOS version) directly from within the app.

In my case, reporting through the app stopped working a while ago, B&O acked and said it should be fixed in a future release. I’m using the web route since and all my tickets are processed.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

mbolo01
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mbolo01 replied on Sat, Jan 23 2021 3:43 PM

Regarding CC auth issue, all my devices with CC ver 1.28.102057 are failing (BS1, M5, A6) while devices with CC version 1.44.219548  are woking fine (Core, M3)

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

HAWK
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HAWK replied on Sat, Jan 23 2021 3:59 PM

My Essence also has the same 1.28.102057 CC version (and is not working anymore). 

Interestingly enough my other (Harman Kardon) speakers have 1.44.xxxxxx CC version (and work great) and my Google Home/Nest speakers have 1.50.xxxx and 1.52.xxxx and also work as they should. 

 

BTW, sorry for being off-topic, is there a more suitable thread to discuss the Essence MK2 / Chromecast issues? I posted it in another thread, but that seems very inactive.....

Millemissen
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You are right!

I created a new thread

https://forum.beoworld.org/forums/p/45567/328909.aspx#328909

Could we please carry on this discussion there.

MM

There is a tv - and there is a BV.

Lyngsoe
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Lyngsoe replied on Sun, Jul 11 2021 8:49 PM

Hi twg,

 

do you still have the software 4189 with fix for TuneIn on essence mk 1?

br Søren 

 

 

TWG
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TWG replied on Mon, Jul 12 2021 3:36 PM

I do and you've got email.

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