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Beoplay A9 can‘t connect to google home, have to be repluged to reconnect

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Not Answered This post has 0 verified answers | 7 Replies | 2 Followers

ferratim
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ferratim posted on Mon, Nov 13 2017 5:16 PM

Hi,

I just bought a google home mini, and try connect it with my A9 to the same google home group.

Everytime the A9 sleeps for a while, it might lose the connection ability to google home (can‘t be found by google home app). The solution I found is to replug the A9 cable, and it can be found by google home again. I believe it’s not a proper way, so is there any setting I can set to prevent this situation, or it is a known bug ?

Thanks

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kona
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kona replied on Wed, Dec 13 2017 9:06 PM

Hi, I have the exact same experience unfortunately and it's pretty frustrating. It seems like A9 is unstable when it comes to Chromecast. I also looking for a solution

 

//Anders 

bab
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bab replied on Sat, Dec 23 2017 2:08 PM

I just got a Beoplay A6 with embedded chromecast, and seem to have the same problem. The chromecast client is not discoverable by my Google Home or any other Google cast enabled app (e.g., on my phone)

kona
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kona replied on Sat, Dec 23 2017 3:57 PM

Hi, I got an answer from the support team that they have disabled the Chromecast functionality due to instability in the latest version. I asked beoplay support to downgrade my A9 where it's still working

I would suggest you to raise a ticket and complain so they fix it. 

//Anders

Millemissen
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That is correct - I too hope, that this will be fixed soon

And, yes a ticket will help to get them prioritize that fix. 

MM

There is a tv - and there is a BV.

kona
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kona replied on Sun, Jan 7 2018 1:17 PM

Has anyone received any updates on this issue?

My A9 was updated to the latest SW version and Chromecast is still disabled 🤔

Puncher
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Buy a chromecast audio to plug into the A9 and send the bill to B&O!

Ban boring signatures!

kona
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kona replied on Tue, Feb 6 2018 9:00 PM

Has anyone reactivated chromecast on the latest A9 SW version. If so, is it working stable?

Thanks //Anders

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