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The Beosound Moment Beta 2.x thread

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kimhav
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kimhav replied on Thu, Apr 26 2018 4:46 PM

Hiort:
Is it DLNA content you have problems with?

No, it's regardless of source, so playing Deezer, TuneIn and local DLNA when the SoundHeart engage with indexing and harvesting just makes it pause for a few seconds to minute or fully stops playing music. So for now, I've been kicked back to version 2.2.20869.213293545 which improved the usability but still have problem with pauses when indexing and harvesting.

Hiort
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Hiort replied on Thu, Apr 26 2018 9:00 PM
kimhav:

No, it's regardless of source, so playing Deezer, TuneIn and local DLNA when the SoundHeart engage with indexing and harvesting just makes it pause for a few seconds to minute or fully stops playing music. So for now, I've been kicked back to version 2.2.20869.213293545 which improved the usability but still have problem with pauses when indexing and harvesting.

That is strange.

Assume you have reported to B&O?

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Library: A6, Beocom 6000 Bedroom: M5 Office: Beocom 2 Travel: Beoplay E8 2.0, Beoplay P2

AnalogPlanet
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As a new Moment owner (arrived this afternoon YAY), excuse my ignorance if I check whether 2.2.0.3865 - 2.2.20869.213293545 is the latest official version?

Everything seems to be working fine so far so I have no intention to touch it - even disabled the auto update just to stay on the safe side... :) And now I need to upgrade my Deezer from Premium to HiFi. Wink

mbolo01
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mbolo01 replied on Fri, Apr 27 2018 1:07 PM
AnalogPlanet:

is the latest official version?

Welcome to the club! Yes it is the latest one.

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shazbat
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shazbat replied on Fri, Apr 27 2018 4:12 PM

In my opinion, the Moment is now a stable and worthy product to carry the B & O brand...

Such a shame that they've decided to discontinue it.

 

Duels
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Duels replied on Fri, Apr 27 2018 6:11 PM
shazbat:

In my opinion, the Moment is now a stable and worthy product to carry the B & O brand...

Such a shame that they've decided to discontinue it.

Oh the irony!
kimhav
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kimhav replied on Fri, May 4 2018 12:55 PM

Hiort:
kimhav:
No, it's regardless of source, so playing Deezer, TuneIn and local DLNA when the SoundHeart engage with indexing and harvesting just makes it pause for a few seconds to minute or fully stops playing music. So for now, I've been kicked back to version 2.2.20869.213293545 which improved the usability but still have problem with pauses when indexing and harvesting.

That is strange.Assume you have reported to B&O?

Yes, I've reported the behavior to B&O and have email dialogue with the beta team. Today I've also uploaded a video clip to them so that they can see how the system is lagging. Typically it's when it harvesting DLNA and Deezer and typically with Deezer it might update a couple of thousand tracks and that's where it get crippled. Only pattern I found is that if I factory reset the unit it happen much more frequently and over a week the issues occurs less, but still. But, let's see what they make out of it as I over the days have had the extensive logging enabled and submitted logs on a frequently and submitted updates to them.

 

 

srs65
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srs65 replied on Fri, May 4 2018 4:02 PM

My Beosound Moment will not update the software. It has shown an update of 2.2 available for several months but won’t update automatically or manually. I just get a triangle with an exclamation point & it stays at 2.1. It otherwise seems to be working fine. Does anyone else have this problem? I’ve been in touch with B&O Denmark & the local store has purchased it from. No one has any answers. Does anyone know what to do? I’ve tried every reset & it won’t factory reset. I’m afraid I will have problems in the future from not operating on the current software. Any suggestions would be greatly appreciated.

kimhav
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kimhav replied on Fri, May 4 2018 11:04 PM

If factory reset via Settings menu won't work then try using the factory reset via buttons by removing the Socket cover on the Moment Hub and:

  • Press the Wireless Speaker button and the Network button simultaneously for 5 seconds. Meanwhile all LEDs will be solid for 5 s and then turn Off (Mute LED is not involved). The BeoSound Moment interface (Jukebox) will display a message indicating that factory reset is being performed. Prerequisite to this is that the BeoSound Moment interface (Jukebox) has connection to the BeoSound Moment hub(SoundHeart) via the home router/AP.
  • After a while the First time setup wizard starts requesting for ‘Choose language’ etc.

 

kimhav
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kimhav replied on Thu, May 17 2018 8:25 AM

Got another beta to try  out and while the Moment improved it still has issues when updating and harvesting Deezer, DLNA, etc.

AnalogPlanet
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...and linked to that, I wonder why Moment does not show anything in the innermost ring of the MoodWheel? :/

Normally logged in into Deezer and have my liked music there... ...even Moment was showing it is harvesting Deezer during the setup. That said, I have zero content from DLNA and iTunes - maybe that is the reason.

kimhav
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kimhav replied on Thu, May 17 2018 9:02 AM

That should be fixed with later beta; they did change it significantly compared with the out of the box and how it was released.

kimhav
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kimhav replied on Thu, May 24 2018 8:51 PM

Quick update from my side; with the latest beta - Jukebox v2.2.1.3889 & SoundHeart v2.2.22636 - all my previous issues has been solved. So that feels really great having the unit back to what it should be once again.

Roger
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Roger replied on Fri, May 25 2018 8:01 AM

The Moment downloaded and installed the new non-beta SW that was released this week.

Wow! I thought it was just an update to comply with GDPR (mostly related to submitting log files?), but spent all night listening to the Moment performing flawlessly. A big Thank You to the sw team and everyone here involved - at least till the next sw updateBig Smile

Roger

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Lobster replied on Fri, May 25 2018 1:17 PM

After the update we had last week (2.2.22636) installed. I have still problems to get my own artisttiles displayed. I'm using a Qnap NAS with Twonky (version 8.5). When I set the BeoSound Moment on the expert mode and I have a seperate BEOARTISTS directory for the photos and the photos have the exact artist name as shown on the BeoSound Moment. But after a rebuild of the collection still the BeoSound Moment won't display my own artisttiles. I have already informed B&O about this problem and I hoped that the problem was solved with this sw-version.

Is there anyone else who has also this problem? Or can anyone help me to solve this problem?

mbolo01
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mbolo01 replied on Fri, May 25 2018 3:14 PM
I confirmed the fix to missing managed artists cover + high CPU Twonky usage when testing 2.2.22313 ... hopefully corrections are included in the latest version Sad

I installed it but I didn’t rescan since ... I’ll give a try and request a roll back if it fails.

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Lobster
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Lobster replied on Fri, May 25 2018 8:50 PM

@mbolo01:

Thanks for your reaction. Please let me know your experience with the latest sw-version and the managed artist covers.

Today I've send B&O another mail about the missing managed artist cover. So i'm waiting for a reaction from them.

Maybe I also need to request a roll back to the 2.2..22313 version Big Smile

Regards,

Lobster

mbolo01
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mbolo01 replied on Sat, May 26 2018 1:31 PM

Lobster:
Please let me know your experience with the latest sw-version

After adding some tracks to my collection as well as a new artist image, I triggered a content scan and I have no issue to report: Twonky CPU is not impacted, Moment steamed DLNA/Deezer music flawlessly while harvesting, new tracks have been properly added to the collection, the existing self-managed artists images are still present and the new one has been added. Looks good so far .... on this side.

Some of the issues I discovered (maybe present since a while) on top of the forever present ones:

Double tap on a DLNA artist tile produces nothing but a flashing tile, no music

Double tap on a Deezer artist tile starts music, but not always from the artist itself

EDIT: After a SH power off/on the above is working again (I think SH power off/on is a must after each software upgrade)

 

BS Moment, BS Core, BS Ouverture, BG 4002, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Lobster
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Lobster replied on Mon, May 28 2018 5:16 PM

Hi Mbolo01,

 

Thanks for your reply. I have tried several things to get my selfmanaged artist tiles back to work. But with even a factoryreset and formatting of the harddisks from my Qnap NAS, it still doesn't show the managed artisttiles.

 

I don't know what is going wrong with it. And I hope that I will receive a reaction on my e-mail from B&O beta team soon.

 

Thanks and have a nice evening!

 

mbolo01
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mbolo01 replied on Mon, May 28 2018 8:00 PM
Lobster:

I have tried several things to get my selfmanaged artist tiles back to work.

Stupid question: have you controlled that you can see the artists pictures leveraging the Twonky UI or any other DLNA image renderer?

BS Moment, BS Core, BS Ouverture, BG 4002, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

StUrrock
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StUrrock replied on Mon, May 28 2018 8:12 PM
Currently my ears tell me I am playing BBC radio three via my BS Moment, my eyes are telling me via the cheapo android tablet that the station is BBC 4 extra.

Oh well i’ll just join the sound to

my Horizon in another room...

Then everything crashes....

What a load of overpriced crap.

In the rest of the house our hybrid Sonos/ML system continues to consistently delight the family.

AnalogPlanet
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About the last week’s non-beta sw update: did anyone involved in the beta program perhaps get notes what exactly is this release supposed to fix?

kimhav
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kimhav replied on Thu, Jun 14 2018 12:18 PM

No, don't recall getting anything and was wondering myself since I've getting used to get the updates of what the changes done.

Liverpoolpete
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My Moment has been flawless for several months now Big Smile

Probably time to close this thread.
mbolo01
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mbolo01 replied on Sat, Aug 11 2018 12:56 PM
Unless a Beta 3.x starts I think we still need to keep it open until 2.x is bug free

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MircoHH
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MircoHH replied on Sat, Aug 11 2018 9:00 PM
I think we will Never See a Beta 3.x
andy_js
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andy_js replied on Sun, Aug 12 2018 3:16 PM

shazbat:

In my opinion, the Moment is now a stable and worthy product to carry the B & O brand...

Such a shame that they've decided to discontinue it.

 

 

I wish that were true for the release (non-beta) firmware.  My Jukebox wont display never turns off and harvesting is permanently stuck as "1%".

donderbeestje
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Why is it that almost every saturday morning and sunday untill mondaymorning around 9:00 I have the biggest problems with the Moment. I have a theory that someone in Danmark does a reset or update for Deezer updates to the Moment after the weekends. I would really appriciate if B&O would be honoust in this case. Cause its really not a big problem to wait untill mondaymorning, but the problem is the frustration in the weekend because you dont know if there is really a problem with the Moment or Deezers. Meanwhile the apps on the mobiles or ipads are working perfectly during the weekends, so no problem. But please be honoust and transparent in this... I really had this experience for more than 10 times. Problems starting friday evening or saturdaymorning untill monday 9:00, and yes I also listen from monday till friday with almost no problems. Its only a theory and since i have my bl18 and 19 in April updated I'm more relaxed with this product, but still some problems during some weekends. Really b&o be transparant and honoust about this.... Smile
Hiort
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Hiort replied on Mon, Aug 20 2018 10:32 AM
donderbeestje:

I have a theory that someone in Danmark does a reset or update for Deezer updates to the Moment after the weekends

I find that unlikely.

The only “updates” are provided as firmware updates and those are shown on the Moment when they have been done.

They are not very frequent.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Library: A6, Beocom 6000 Bedroom: M5 Office: Beocom 2 Travel: Beoplay E8 2.0, Beoplay P2

donderbeestje
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Could also be cleaning up weekends-data or whatever. Just want a confirmation from b&o...Smile
Hiort
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Hiort replied on Mon, Aug 20 2018 11:07 AM

donderbeestje:
Could also be cleaning up weekends-data or whatever. Just want a confirmation from b&o...Smile

Have you contacted B&O support?

I´m quite sure that Moment is just reflecting what is happening over the Deezer API, so the glitches you refer to has to be on Deezer side.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Library: A6, Beocom 6000 Bedroom: M5 Office: Beocom 2 Travel: Beoplay E8 2.0, Beoplay P2

Hiort
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Hiort replied on Mon, Aug 20 2018 11:08 AM

Hiort:

donderbeestje:
Could also be cleaning up weekends-data or whatever. Just want a confirmation from b&o...Smile

Have you contacted B&O support?

I´m quite sure that Moment is just reflecting what is happening over the Deezer API, so the glitches you refer to has to be on Deezer side.

Have you tried to log out from Deezer and login again?

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Library: A6, Beocom 6000 Bedroom: M5 Office: Beocom 2 Travel: Beoplay E8 2.0, Beoplay P2

donderbeestje
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Did it right now. I have 76 artists and 49 playlists in Deezer. That was also shown on the interface,

But now he is updating more than 140 artists ? A minute later 159 artists updating and still increasing...

After 10 minutes 187 artists and still increasing. Yesterday i also saw a number of 765 artists, but i have only 76 artists in my collection. Could this be the problem?
Hiort
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Hiort replied on Mon, Aug 20 2018 12:31 PM

I think that has to do with that there are artists in the playlists

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Library: A6, Beocom 6000 Bedroom: M5 Office: Beocom 2 Travel: Beoplay E8 2.0, Beoplay P2

Sully
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Sully replied on Sun, Sep 9 2018 3:42 PM

Hi,

 

A new official firmware release is available for download (release 2.2.2.3900), but during the upgrade process, I get a screen with a /!\ symbol.

After 2 minutes, the Moment start again with no firmware update.

Did someone success with upgrading to this release?

PS : I have tried 3 times and still the same problem.

 

Thank you.

 

Sully - Beosound Moment - 2 x Beolab 18 - Beolab 19

mbolo01
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mbolo01 replied on Sun, Sep 9 2018 4:10 PM
Update went ok for me a couple of weeks ago.

BS Moment, BS Core, BS Ouverture, BG 4002, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

srs65
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srs65 replied on Sun, Sep 9 2018 4:27 PM

Hi,

I had the same issue. I had to send it out for repair. It was under warranty and no charge.

srs65
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srs65 replied on Sun, Sep 9 2018 4:27 PM

Hi,

I had the same issue. I had to send it out for repair. It was under warranty and no charge.

Sully
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Sully replied on Sun, Sep 9 2018 8:20 PM

Thanks for your answers. I will contact Beocare.

 

 

Sully - Beosound Moment - 2 x Beolab 18 - Beolab 19

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