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Beoplay A9 (2nd generation) AirPlay streaming problem!

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Berenger
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Berenger posted on Fri, Aug 21 2015 5:46 AM

Hi everybody,

I'm new here, I just purchased a Beoplay A9 and I am experiencing AirPlay streaming problems.

i've setup the A9 with the setup app, it's connected to the network, Spotify connect and deeper are working great, but when I want to stream anything via AirPlay from my iPhone it doesn't work.

the A9 shows on my IPhone under the AirPlay icon, but when I select it, it doesn't connect it goes right back to playing through the iPhone. 

However, the beomusic app works fine, but it's the only way for me to have AirPlay to work. Via the Beoplay app. Not via any other app or iTunes from the iPhone or Apple Music. 

is it possible that the new A9 2nd gen is preventing AirPlay to stream excepts from the beomusic app?

im lost, I love the speaker, I love the sound, I know I can connect via Bluetooth but I want to connect via AirPlay!

Can anyone help?

thanks

 

 

 

 

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AnalogPlanet
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Verified by thorne

I have A9 Mk2, encountered exactly the same problem once and was able to isolate the cause.

iOS app Hue Disco was preventing AirPlay connecting and streaming every time I had it loaded. When I closed the app I was normally able to do it. This happened to me streaming AirPlay from Tidal.

I suspect it could be some other app for you causing the same thing. If you try closing all apps and even maybe restarting your iPhone and then testing AirPlay it might work. Let us know if it helped.

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elephant
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What are your Bluetooth settings like ?

Did you "discover" the A9 // phone/pad ?

BeoNut since '75

Berenger
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I'm not having issue with Bluetooth. I'm talking about AirPlay!

Dave Farr
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I had a similar problem via my iPad Air last week when I received my A9. Have you updated the firmware of the A9? I had to do that first. If AirPlay is still an issue, reboot you iPhone. A hard re-set of the phone may work. Is it running on the latest iOS?

Failing that, I also found that I had to have the volume on my iPad up to maximum, but I still had no music! I had to use the wave action on the A9 to then put the volume up to hear music. It's been fine ever since.

Occasionally, the iPad reverts to stopping AirPlay and randomly plays via my iPad. Not often, but I think it's an AirPlay or iOS problem and not the A9 Itself as the connection strength etc is very good. It also happens with my Essence sometimes. It's frustrating and does spoil my music enjoyment but this seems to be the direction of music availability these days so we have to deal with it.

You are not forced to use the Beomusic app. In fact, I try to avoid it as I find it unreliable.

Good luck. It is a lovely speaker.

Dave.
elephant
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Berenger:

I'm not having issue with Bluetooth. I'm talking about AirPlay!

Seems to me that my music app talks "AirPlay" irregardless of whether the transport is wifi or Bluetooth

BeoNut since '75

Berenger
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You may be right. But what I mean is I didn't paired my iPhone with the a9 via Bluetooth, I paired it via wifi ( AirPlay) like the A8 or the Beolit 12 works, products that don't support Bluetooth. 

The reason why I prefer AirPlay (or streaming via wi-fi connected devices on that Apple AirPlay protocol) is that the quality of the signal is better on iOS. iOS doesn't support aptx yet, and rely only on Bluetooth 3.0

 

now that being said, I am able to connect my iPhone to the A9 via wifi (AirPlay)

the device is recognized, I'm able to stream on wifi via the beomusic app. Or directly via the Spotify app for instance using Spotify connect.

But it seems impossible to stream from the iPhone using the AirPlay icon in iTunes for instance, when selected, it shows me AirPlay connected devices, I see the A9! I click on it, but nothing happens, the sound still comes out of the iPhone. The iPhone doesn't maintain the AirPlay wifi connection with the A9.

now I went back to the B&O store and tried to do the same connecting to the store demo A9, same result. 

However, I'm fine when trying to AirPlay to the store A8, Beolit 12, or other AirPlay speakers. it seems that Only the A9 prevents AirPlay streaming.

Millemissen
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Do you have bluetooth enabled or not on your iDevice?

MM

There is a tv - and there is a BV.

AnalogPlanet
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Verified by thorne

I have A9 Mk2, encountered exactly the same problem once and was able to isolate the cause.

iOS app Hue Disco was preventing AirPlay connecting and streaming every time I had it loaded. When I closed the app I was normally able to do it. This happened to me streaming AirPlay from Tidal.

I suspect it could be some other app for you causing the same thing. If you try closing all apps and even maybe restarting your iPhone and then testing AirPlay it might work. Let us know if it helped.

Berenger
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Yes i have Bluetooth enabled on my iPhone. FYI enabling Bluetooth or not doesn't change a thing. It's with WIFi that I experience streaming isuue.. Not Bluetooth.

 

I tried closing all other apps, rebooting iPhone. No success.

and weirdly, I experience same behavior with other A9 units. 

Looks like if B&E disabled wifi AirPlay streaming on the A9.. Because it works with the A8 and Beolit 12

so I doubt it's my phone otherwise I wouldn't be able to connect to other models...

 

AnalogPlanet
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Well obviously AirPlay streaming was not disabled by B&O for A9 if I stream like that from my iPhone6 this very moment. :)

Were you able perhaps to try streaming AirPlay to A9 from some other (maybe friend's) iPhone or iPad?

Berenger
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Well your post gives me hope!

yep tried with the rep iPad and my iPhone, same issue..if I pair my phone or other iOS devices on Bluetooth then AirPlay works fine, I guess I'll have to stick to that... Sadly. 

 

 

jk1002
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jk1002 replied on Fri, Aug 21 2015 5:00 PM

It is probably a router issue.

i had at some point years back exactly same issue. There was a flag set that allowed the airplay device to announce itself in the network, but not stream to it. 

i think broadcast or passthrough or somthing like that

check your settings, might be under advanced. Its security related, you may just google your router name and issue, mght be a common thing. Not all routers have this

 

cheers

jk

AnalogPlanet
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Ok, this is an unlikely option but worth checking:

Open BeoSetup app
Select your A9
Select "Your content"
Select "Apple"
Make sure there is no password set up for AirPlay streaming

I am so sorry you have these issues, but you should not give up. :) 

Playdrv4me
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Berenger:

Well your post gives me hope!

yep tried with the rep iPad and my iPhone, same issue..if I pair my phone or other iOS devices on Bluetooth then AirPlay works fine, I guess I'll have to stick to that... Sadly. 

 

 

Something's wrong with your phone. AirPlay is horribly buggy and unreliable even when I use it with my ApplTV (and even when it was connected via Ethernet) connected to my BeoLab 5s, but when it works its GREAT. 

So obvious testing solution here... Instead of going around testing your phone on everything imaginable see if you can get someone ELSE with an iPhone or iPad to stream via Airplay to your A9. If they can, your phone is screwed up and you probably need to wipe it and start over from iTunes. 

I'm so glad I don't rely on AirPlay for business presentations. I'd spend half my life pissed off. 

jk1002
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jk1002 replied on Sat, Aug 22 2015 1:12 AM

One easy thing to track this down, reset the a9, if i am not mistaken it will fire up its ownwifo network, connect ti that from iphone and try airplay again

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