Reply To: Bang And Olufsen Repair In Chicago

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I had a problem with my Eclipse while still under warranty.  Opened a case with B&O, they said “go to your dealer” .  I said “dealer no longer sells B&O”. They sent me to the Cincinnati store as it is the closest. Many emails and long waiting, parts were sent and a repair man showed up at my home and fixed it (replaced the screen).  In talking with the repair guy, turns out he was a former trainer for B&O who lived in the area.  So, in the end, they figured it out.  If you’re not under warranty, I don’t know what they will do.