Reply To: no s/n in firmware, devices invisible to NL-Hardware

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I took my Essence MK2 to a dealer on Saturday, they tested the unit and confirmed that it could be streamed to. They said that they had seen the missing serial number issue before and that there was indeed a fix.

I was provided with a PDF which contained a link to a new firmware that would enable the serial number to be recovered along with instructions as to how to install this; essentially this involves connecting to the units built in wireless access point and uploading the new firmware.

Sadly¬† this is hasn’t worked for me and the update process fails. I have tried doing this whilst connected to the unit via wifi where the update fails at 99% and via ethernet where the update fails at anywhere between 40-60%.

I spoke with B&O support via phone and they have followed up this morning suggesting that unit needs to go back to a B&O technician for further diagnosis.

The adventure continues…