Reply To: no s/n in firmware, devices invisible to NL-Hardware

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I am having exactly the same issue with my recebtly acquired s/h Essence MK2. Can set it up as an AirPlay 2 speaker, can connect via bluetooth, can view the web interface for it but it refuses to be deteced by the B&O app.

Serial number also shows as 00000000

If anyone has any ideas or suggestions then I’d love to hear them.