Reply To: New product launch – beosound theatre?

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I have raised with support a bug if you are too quick with the BeoRemote using PUC A (say to control the Sky Q) it sends a signal to PUC B which in my case is Apple TV 4K 2017, which for a second disconnects HDMI 2, a message comes up saying Theatre disconnected, connected by WiSA & Wired speakers flash red.  A moment later it all reconnects and changes source to the Apple TV.  But in doing so in the app, it thinks you have disconnected power so need to recalibrate in my case the motorised wall bracket.  The recalibration is strictly not needed as it does retain all settings, however to remove the calibration icon in the app you need to go through with it.  Support have said they cannot help remotely and to contact my dealer.  I have worked out to have patience… plus ordered the new Apple TV 4K 2022 with HLG HDR support as only £169.00 and my current Apple TV is 5 years old and doesn’t have all the resolutions my LG G2 65” can support.

  • This reply was modified 3 weeks, 1 day ago by SimonWeir.