I am not sure as I have never setup such system with new BeoLab’s. Nevertheless, maybe some questions and suggestions to think over.
- Did this setup work before (showroom/pre-owner), or is this a first install?
- Did you try to reset the BeoLab’s to factory standard?
- Did you try to reinstall or update the speaker firmware?
- Did you try to change the order in which you connect and pair the speakers?
- Did you remove the B&O configuration App from your smartphone, and than reinstall it again?