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Core software updated -- TuneIn favorites deleted/lost

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Curly
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Curly Posted: Fri, Dec 3 2021 4:12 PM

My Core updated to the software released a week or so ago and while B&O Radio has been added, my TuneIn favorites are no longer listed.

If I click the "radio button" ((o)) in the bottom right corner of the B&O app, I am taken to a screen with "B&O Radio" and "TuneIn" at the top. When I tap "TuneIn", I get a search bar and but none of my favorite stations appear. "No results found" appears two or three times underneath. That's it.

I have logged out and in of TuneIn through the B&O app. No change.

When I search for a station I favorited and the search result is shown, if I click "..." next to the radio station, it shows the heart icon dark and gives me the option to REMOVE FROM FAVORITES.

So clearly, my favorite stations are still in the TuneIn brain somewhere. But there is no favorites list within the B&O app anywhere. So I can't actually call up a TuneIn station without searching for it.

Might anyone (a) have any suggestions?; or (b) be experiencing the same thing?

Cheers.

Currently: BeoLab 17, BeoLab 18, BeoSound Core, Beosound Level, Beosound A1 2nd Gen, BeoPlay S8 Connection Hub, Halo, Essence Remote

Previously: BeoSound 1 non-GVA

Razlaw
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Razlaw replied on Fri, Dec 3 2021 4:40 PM
I will check my Core when I get home and see if the update is available and if so install and see what happens.

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mbolo01
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mbolo01 replied on Fri, Dec 3 2021 4:54 PM
It’s an application issue that has been fixed in the latest beta

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Razlaw
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Razlaw replied on Fri, Dec 3 2021 6:00 PM

No update on my Core yet.

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Millemissen
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@Curly

Which version of the Bang & Olufsen app are you using - a regular or the beta?

If you have more devices with the app (beta/regular versions), please try all of these.

MM

There is a tv - and there is a BV.

Curly
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Curly replied on Fri, Dec 3 2021 8:03 PM

MM, I am using the latest iOS version of the app: 3.20.0.41064

I am not on the beta. :)

Currently: BeoLab 17, BeoLab 18, BeoSound Core, Beosound Level, Beosound A1 2nd Gen, BeoPlay S8 Connection Hub, Halo, Essence Remote

Previously: BeoSound 1 non-GVA

Curly
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Curly replied on Fri, Dec 3 2021 8:06 PM

Ahhh!!

3.20.1 was just released this afternoon! I have updated and it has fixed the issue--I now see all my favorites again.

 

WHEW! Great news. Thanks everyone for your help!

I'm going to go play with my new, rattling Halo now. ;)

Currently: BeoLab 17, BeoLab 18, BeoSound Core, Beosound Level, Beosound A1 2nd Gen, BeoPlay S8 Connection Hub, Halo, Essence Remote

Previously: BeoSound 1 non-GVA

Razlaw
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Razlaw replied on Fri, Dec 3 2021 8:30 PM
What is the software version on your Core?

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Curly
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Curly replied on Fri, Dec 3 2021 9:07 PM

1.12.47460, Raz.

Currently: BeoLab 17, BeoLab 18, BeoSound Core, Beosound Level, Beosound A1 2nd Gen, BeoPlay S8 Connection Hub, Halo, Essence Remote

Previously: BeoSound 1 non-GVA

Razlaw
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Razlaw replied on Fri, Dec 3 2021 9:26 PM
Thanks! I have the same version and I see B and O radio in the app, but am unable to start any stations in B and O radio. Any suggestions?

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Curly
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Curly replied on Fri, Dec 3 2021 9:28 PM

Try updating the B&O app itself. A new version of the iOS app was released today (to me, anyway). It fixed it for me.

Currently: BeoLab 17, BeoLab 18, BeoSound Core, Beosound Level, Beosound A1 2nd Gen, BeoPlay S8 Connection Hub, Halo, Essence Remote

Previously: BeoSound 1 non-GVA

Razlaw
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Razlaw replied on Fri, Dec 3 2021 9:31 PM
I did that earlier. App says function not supported by selected product. Should B and O radio be working? (Also responded to your private message)

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Curly
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Curly replied on Fri, Dec 3 2021 9:35 PM

I'll check in a little bit--I see B&O Radio in my Core but I haven't actually tried to launch a station. I've only tried TuneIn.

I'll try B&O Radio and check back.

Also responded to your PM again.

Currently: BeoLab 17, BeoLab 18, BeoSound Core, Beosound Level, Beosound A1 2nd Gen, BeoPlay S8 Connection Hub, Halo, Essence Remote

Previously: BeoSound 1 non-GVA

Curly
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Curly replied on Fri, Dec 3 2021 10:04 PM

Update:

On my Core, I can see B&O Radio station favorites from my Level. But if I try to play one, I receive an ACTION NOT SUPPORTED ON THIS DEVICE error.

So I can't actually play B&O radio stations on my Core (unless, maybe, I start it on the Level and join the Core to it via multiroom).

Currently: BeoLab 17, BeoLab 18, BeoSound Core, Beosound Level, Beosound A1 2nd Gen, BeoPlay S8 Connection Hub, Halo, Essence Remote

Previously: BeoSound 1 non-GVA

BeoFrederic
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My Core/Shape is running 1.12.47460; however B&O Radio is not offered as a service in either Bang & Olufsen app or BeoTool. I’ve checked the App Store and I’m running current versions. I can see Spotify, Tune-In, but no B&O Radio.

My hypothesis that there’s a licensing problem for users in the U.S. is shot down by the fact that both Curly and Razlaw are, I infer, located in the States. Hmmm……

Not the end of the world. More curious than needful at this point.
Razlaw
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Razlaw replied on Sat, Dec 4 2021 11:44 PM
BeoFrederic:

My Core/Shape is running 1.12.47460; however B&O Radio is not offered as a service in either Bang & Olufsen app or BeoTool. I’ve checked the App Store and I’m running current versions. I can see Spotify, Tune-In, but no B&O Radio.

My hypothesis that there’s a licensing problem for users in the U.S. is shot down by the fact that both Curly and Razlaw are, I infer, located in the States. Hmmm……

Not the end of the world. More curious than needful at this point.

Yes, in the States. My thought has been the app has been updated to include B and O radio but that the Core has not yet been updated?

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Carolpa
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Carolpa replied on Sun, Dec 5 2021 5:24 AM

mbolo01:
It’s an application issue that has been fixed in the latest beta

B&o Radio = for B&o Control link (Mozart) devices 

TuneIn = for Netlink devices

and theTuneIn issue has been fixed in the beta app as mbolo01 said before. If B&o Radio will come to NL devices = ???

 

My Shape has the same sw version since the 1st November (EU).

 

Millemissen
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My updated beta app shows exactly the same for all my devices (NL audio and NL tv), when I tick the Radio button below.

However, I can’t choose the B&O Radio on my audio devices and I can’t choose the TuneIn on the BV’s…….and the showed B&O Radio stations are not those that I have in my Netradio function on the BV’s.

The beta is still a mess!!!

But - at least - now I can choose my favourites on the audio devices again.

MM

There is a tv - and there is a BV.

Carolpa
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Carolpa replied on Sun, Dec 5 2021 10:05 AM

Millemissen:
The beta is still a mess!!!
it is beta, not a mess.

Choose radio button on the app with the Balance actual, the B&o Radio tab is set.

Choose radio button on the app with the Beosound 35 actual, the TuneIn is set.

Choose a radio setting which is not compatible with the device, a notification  is shown.

Millemissen
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@Carolpa

Yes, sure I know it is a beta - but still they need to know that it is a mess.

The app should not show B&O Radio at all, if that is not supported by the choosen device and vice versa.

MM

There is a tv - and there is a BV.

Carolpa
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Carolpa replied on Sun, Dec 5 2021 10:42 AM

Millemissen:
The app should not show B&O Radio at all, if that is not supported by the choosen device and vice versa.
agree

but did you already report it in Testflight? Otherwise why use a beta app.

I just did and asked to make one of the tabs invisible!

Millemissen
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Well actually - I tried to a couple of days ago Unsure

I wanted to add a second picture there to illustrate my point of view.

However, that is not possible….and it resulted in my (rather long) posting going into Nirvana.

And at that time I hadn’t the time and muse to start all over again.

Glad you did it - and succeeeded Smile

MM

There is a tv - and there is a BV.

Millemissen
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Well actually - I tried to a couple of days ago Unsure

I wanted to add a second picture there to illustrate my point of view.

However, that is not possible….and it resulted in my (rather long) posting going into Nirvana.

And at that time I hadn’t the time and muse to start all over again.

Glad you did it - and succeeeded Smile

MM

There is a tv - and there is a BV.

Sandyb
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Sandyb replied on Sun, Dec 5 2021 3:33 PM
B&O Radio is coming to quite a few NL devices relatively soon

The support link someone posted last week shows the table of functionality across devices from what I remember

But given the imminence of B&O Radio to older devices, I can’t see them changing the app ahead of that update
Millemissen
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Q1/22….they promise Unsure

 

There is a tv - and there is a BV.

SirPump
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SirPump replied on Mon, Dec 6 2021 8:26 PM

Wat are the advantages of B&O Radio over TuneIn?

Sandyb
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Sandyb replied on Mon, Dec 6 2021 8:40 PM

good question!

Yes, TuneIn and the BBC have divorced for UK listeners, though BBC stations remain on my A9 / BS2 due to the limbo / standstill agreement for continued service for some older devices. That situation may not continue though, and a full rollout of B&O Radio for older devices may lead to TuneIn removing BBC for those devices.

Besides that, I'm not sure the reasons for the move.

There may be good reasons though that others can provide?

Curly
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Curly replied on Mon, Dec 6 2021 8:43 PM

In the USA, I don't know what the advantages of TuneIn over B&O Radio are, or vice versa. I don't know why anyone would want access to one over the other at all.

Currently: BeoLab 17, BeoLab 18, BeoSound Core, Beosound Level, Beosound A1 2nd Gen, BeoPlay S8 Connection Hub, Halo, Essence Remote

Previously: BeoSound 1 non-GVA

laseralex
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TuneIn still has the advantage of being able to add a custom URL, something that B&O radio doesn't currently have, and as far as I can tell is not on the future features list.

For example, I have a subscription to Jazzradio.com.  With TuneIn I can add a custom URL to allow access to their streams from my B&O equipment.  With B&O Radio I can't.  For example, https://www.jazzradio.com/mellowpianojazz isn't available through B&O Radio, but I can easily add it through TuneIn.

 

I think the advantage of B&O Radio is that they can deals to work with BBC and perhaps other stations which can't be accessed through TuneIn due to licensing issues.  For example, in the USA the giant radio conglomerate Audacy (formerly Entercom) removed all their stations from TuneIn a few years ago, telling listeners to download the radio.com app for listening.  When they did that, all their stations disappeared from TuneIn on my B&O gear.  (I was able to add custom URLS through the TuneIn app to recover the stations through a little backdoor.)  With B&O Radio they presumably make deals to allow access to all these services.

 

 

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lawrencejmcook
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SirPump:

Wat are the advantages of B&O Radio over TuneIn?

With B&O Radio I can get BBC radio stations in the U.K…

… and NRK Jazz!! 😃

These aren’t available with TuneIn.
Sandyb
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Sandyb replied on Wed, Dec 8 2021 9:15 AM
lawrencejmcook:

With B&O Radio I can get BBC radio stations in the U.K…

… and NRK Jazz!! 😃

These aren’t available with TuneIn.

I still get BBC via Tunein on my A9 and BS2 in the UK
lawrencejmcook
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I don’t get them on my A6
chucky
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chucky replied on Sat, Dec 11 2021 9:27 AM
Ok I have serious issues with the BLI. If I start up the B&O app the BLI does not start up or it takes forever. I selected multipele sources pres play on Deezer and then opened the BLI app. No response.

If I start up the BLI and then the app it was ok. But yesterday on multiroom also in the BLI volume in multiple sources there was a lag or delay.

Can somebody with a BLI please check. So first B&O app start music and than startup BLI.

Thanks chucky
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