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No app connection to my BeoLab 50s

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Lasse K.
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Lasse K. posted on Thu, May 27 2021 9:52 PM

Hi there,

I just cannot connect to my Beolab 50's anymore.

The app says it is waking the BL50's up but I cannot get to them.

When I connect through the "products" entry, I get an error saying "We cannot reach your product". Even when they are playing.

How can I reconnect without resetting everything?

Problem has been posted before but I couldn´t find the answer. Could anybody help me?

Thanks

Lasse

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MaxH
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MaxH replied on Fri, May 28 2021 9:30 AM

First thing to try is to power cycle everything . . .

Lasse K.
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Sure thing! Didn't work, though ...

 

Lasse K.
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Sure thing! Didn't work, though ...

 

Mikipidia
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Second thing, is get an ethernet cable from your router to the master speaker. If there is any network config issue you can fix it while wired.

New: Beovision Harmony, Beolab 50's, Beolab 18's, Beolab 17's, Beolab 3's, Beosound 9000 mk3, Beosound Stage & LG, Beosound 2, Beoplay M3, Beoplay A1, Beoplay H4 gen 2, Beoplay E8 3.0

Mikipedia on YouTube: https://www.youtube.com/c/Mikipedia

mikipedi4 on Twitch: https://www.twitch.tv/mikipedi4

Old: Beovision Eclipse, Beolab 1's, Beolab 2, Beovision 10-46, Overture 2300, beolab 8000's, Beolab 4000's, Beovision avant 32" etc. etc.

Lasse K.
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Tanks! Will give it a try tonight. 

Lasse K.
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Lasse K. replied on Sun, May 30 2021 10:36 PM

Tried it tonight. Didn’t work, unfortunately. When BL master is wired to LAN it indicates a strong connection (status LED network solid white). But in this state I can’t find it on WLAN and access through my iphone. If I disonnect the LAN cable and do a network reset I can find the BLs on my phone. (At least 6 times out of 10, that is.) The the app sometimes finds the BLs and I can enter wireless setup. Sometimes setup even seems to be successful but when I try to access my BLs - product cannot be found. It‘s just so damn frustrating. Spent 6 hours now on this. Don‘t see what I could change or try different. I‘ve done a complete factory reset now a couple of times but still haven‘t resolved it. (So now I even lost my calibration settings.) Connection behaviour just seems so erratic. No clue what to do ... 

Mikipidia
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Are you sure it's the speakers at this point? Because, correct me if I am wrong, but even when wired the app doesn't connect 4 out of 10 times???

 

btw, is everything up to date software wise? speakers too? which SW are they running?

New: Beovision Harmony, Beolab 50's, Beolab 18's, Beolab 17's, Beolab 3's, Beosound 9000 mk3, Beosound Stage & LG, Beosound 2, Beoplay M3, Beoplay A1, Beoplay H4 gen 2, Beoplay E8 3.0

Mikipedia on YouTube: https://www.youtube.com/c/Mikipedia

mikipedi4 on Twitch: https://www.twitch.tv/mikipedi4

Old: Beovision Eclipse, Beolab 1's, Beolab 2, Beovision 10-46, Overture 2300, beolab 8000's, Beolab 4000's, Beovision avant 32" etc. etc.

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