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Beosound 5 ENCORE network configuration problem

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Francois00
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Francois00 posted on Thu, Dec 10 2020 10:32 AM

Hello,

I encounter a strange problem: my Beosound 5 ENCORE cannot connect anymore to the network because it has suddenly a bad configuration.

In "Settings" "Advanced" I can see the DHCP is disabled. Ok, I place it on "enabled", enter Go, then "Store" and the response is "Failed!". I don't know why.

All the fields IP address, subnet mask... are empty. I know the correct values to place it but I don't know how to enter and store it in the BS5.

As I'm living 3 hours driving from the next B&O store in normal weather conditions and seeing the snow falling, I don't think it would be a good idea to drive my car so long for that!

I've also phoned to the retailer, no help, B&O on Facebook inconclusive. So, I have to manage it myself.

I have no problems with computers and networks but I'm not a B&O technician.

Of course, I've tried to unplug the BS5, changed the RJ45 cable, reboot the router, reboot the BS5... anything I can imagine (logic or not).

Not yet a shaman or a sorcerer!

May someone help me?

Thanks a lot!

Best regards,

François

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Francois00
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Stan   this procedure doesn't applies to the Beosound 5 Encore which is not running Windows XP but Linux.

There is no need of a keyboard, the service menu has two choices: reboot or restore the factory parameters, you can access it with the arrows.

I did both. Nothing changed!

Has anybody an other idea?

For example connecting a laptop wth Windows XP and then... ? I have one. A crossover cable too if necessary.

Maybe some tools are mandatory for checking the lan card if there is one and to force the DHCP to be enabled back.

Thanks for your help.

François

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Millemissen
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Francois00:

But I didn't receive any valuable informations.

I've foud the cause of the problem and the solution only by myself.

I'm sure B&O people are reading this forum.

They sell their products and the reparations ... So,me too.

My B&O retailer told me this was caused by the lan card which was broken! Sure! Big Smile

Merry Christmas,

François

No, but your intention was to receive that kind of information....for free, when you first posted.

People on this forum - even those who more or less work for B&O - share their solutions for free (or they choose not to share).

Some of these solutions come from long and persistent testing and from what you usually call hard-earned, longlife experience.

That is the reason why Carolpa reacts as he does.....I fully agree with him.

MM

There is a tv - and there is a BV.

Carolpa
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Millemissen:
That is the reason why Carolpa reacts as he does.....I fully agree with him.
thx

I heard from the first sales he has ordered his first Ferrari Whistle 

ngnear
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ngnear replied on Fri, Dec 25 2020 7:01 AM

swissdude
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Hi Francois, did you need the Service tool to reload the firmware ? I must say that It does kind of go against the spirit of the Forum to want to charge. If you have a reasonable amount in mind I would pay a small fee. I have an Beosound 5 Encore with the same issue. If this doesnt solve the issue, do I then get my money back ?

Beolab 4000, Beolab 6000, Beolab 8000, Beolab 7-4 / Beocenter 1, Beovision 9/ Beosound 1 CD, Beosound 3, Beosound 5 Encore, Beolit 12/ Beocom 2

Francois00
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Hello,

Maybe you have a USB HDD attached with too many songs? That's the initial cause of my problem.

I think the maximum has to be between 40 000 and 50 000 songs.

If you approach the limit, the system is freezing, you have to delete some albums from the HDD and try to rebuild indexes.

Often, the solution is to reset factory settings but, sometimes, it fails with a strange result, for example, no more network.

Even if the network, cable... everything is OK.

There is no need to pay anything, it was kind of a joke because I didn't get any help (including B&O retailer!), I was able to give networks lessons to the other saying ... did you test... yes, it's done, it works!!!

So, my solution is not really what you can call that but the  result of strange manipulations and the hazard.

As often.

So, here it goes:

- you need a cordless USB keyboard. The one of your PC if you have.

- put your BS5 in  service menu, go to "settings", then press >>, <<, >>, <<, GO, then select "Maintenance"

- insert the dongle of your USB keyboard in the USB port of your BS5 Encore

- select REBOOT and Go.

That's all folks!

Normally it runs fine.

I really don't know why, don't ask me, it's not logic for me or if I have an explanation, it's not clear at all.

The idea is that the system failed and to force it to reboot correctly, you have to change something in the hardware configuration.

Maybe you can try a USB mouse if you don't have a keyboard, it probably runs with anyhing else than a HDD plugged in this port while rebooting.

And, double check your HDD with Windows. If you have errors, it may cause problems.

Empty the bin also.

Try all that and tell me if it is succesful.

Bon courage.

Best regards,

François

 

Carolpa
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Francois00:
it was kind of a joke
Francois00:
- you need a cordless USB keyboard.

Francois00
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what is the problem?

CB
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CB replied on Sat, Apr 10 2021 8:42 AM
Carolpa:

Francois00:

it was kind of a joke

Francois00:

- you need a cordless USB keyboard.

Kidding continues Big Smile
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