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beosound 35

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bwest1000
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bwest1000 posted on Thu, Sep 10 2020 11:41 PM

The price has crept down on the secondary market, and it appears some are still available from dealers.  With a price around 2k, is the beosound 35 worth it?  I know " worth it " is such a tough question, but it seems like since the time it came out that it was an overall unpopular speaker.  Was it unpopular because it was bad or was it unpopular because it wasn't worth the price?  Thanks.

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petermc
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That’s not a good start....

How is yours connected - Ethernet cable or wireless? If Wi-Fi is it a mesh system?

Ours is connected via Ethernet. No problems at all. Plugged it in, set it up - it updated the software and off it went.

What are you playing through it? You’ll need to login to Tunein in the Configure menu. The same goes for Google and Airplay I think. Also set the country- for whatever reason the default is France. That will then get the time to set correctly.

Hopefully we can get it playing nicely for you.

Peter
Antonius Robin Iriawan
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bwest1000:

I know I am replying to my own post, but wow.  I have reset this thing a dozen times today.  I feel like I am losing my mind.  35 quickly loses network connection.  Says from the phone app that it is no longer available on the network.  I am just going to have to call support.  Luckily I bought it new from a dealer so it is under warranty.  What I need it to do is a hard reset - factory settings, but it only does a soft reset.  Current software is 1.22 something, but I can't get the 35 back up on my app to check.  So frustrating.  I can't imagine how I would feel if I had bought it at full price, original software, 4 years ago. 

How about your network? Do you find your wireless/wired network reliable? If so, it is the product then.
1.22 is the current software and as far as I know, until the time this comment is written, no newer software is available.

 

Have you tried re-install the Bang & Olufsen app? You are not using the beta version, are you? 

Best Regards, Mit freundlichen Grüßen, 감사합니다
Antonius Robin Iriawan, 로빈 올림

Beosound 35, Beoplay H5, and Beoplay Earset 3i

bwest1000
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I am connecting it wirelessly via a network wifi mesh system from ubiquity amplifi.  I am trying to play it through multiple formats - bluetooth, chromcast and apple play so far.  I did not adjust the country, and I will check.  I appreciate the help, and I will try and connect it via the router to see if I can get a better response.  However, it would be frustrating to have a piece of equipment like this and not have all the pieces and parts work perfectly.  That would be a better marketing tool for B&O as well, buy our stuff, it is elegant, and " it just works ".  Seamless integration without hassle is a big advantage.  My software is current and the app is not beta.    

bwest1000
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My network is very reliable otherwise.  I have like 5 TVs, iPads, music streamers and such going on all the time with no lag.  It is a very fast system, and nothing else on the system is having problems in parallel to the BeoLab 35.  For instance, the BeoSound Stage is working wonderfully in a system where the 35 is failing.  

Antonius Robin Iriawan
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bwest1000:

I am connecting it wirelessly via a network wifi mesh system from ubiquity amplifi.  I am trying to play it through multiple formats - bluetooth, chromcast and apple play so far.  I did not adjust the country, and I will check.  I appreciate the help, and I will try and connect it via the router to see if I can get a better response.  However, it would be frustrating to have a piece of equipment like this and not have all the pieces and parts work perfectly.  That would be a better marketing tool for B&O as well, buy our stuff, it is elegant, and " it just works ".  Seamless integration without hassle is a big advantage.  My software is current and the app is not beta.    

To be honest, country may not play a role in this case. Nevertheless, you can try changing the country and see whether it improves or not (personally, I find it weird). It is definitely not satisfying to not have a hassle-free experience, especially when the company claims it is a wireless product. If I were you, I would either ask the dealer to help rectify this issue or claim the warranty. You get the warranty for this purchases, don't you?

If the software is current and the app is not beta, this should guarantee the best performance. Unfortunately, you don't experience it 

Best Regards, Mit freundlichen Grüßen, 감사합니다
Antonius Robin Iriawan, 로빈 올림

Beosound 35, Beoplay H5, and Beoplay Earset 3i

bwest1000
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Correct.  I bought it new from a reliable seller, Amazon.  From Amazon, not a third party seller on Amazon.  I hard wired it via my network and it had none of the issues.  It appears to be something with the network that none of my other 50+ devices over my gigabit network have a problem with.  Not beta and reinstalled the app on my phone.  Also I have noticed that Tunein always resets to a non US based classic music station - doesn't matter what I change it to.  Wont play.  Only classical. I guess it is making a comment on my musical tastes now too :) 

petermc
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All sounds weird and would be annoying.

Our speakers are all wired so can't comment on wifi connections. I'm still waiting for the 35 for the bathroom so will try that wirelessly when it arrives (when the shop gets out of lockdown).

Only things I can suggest (which no doubt you've tried) it to reset the modem/router. I know our heater thermostat is very picky when the power goes and usually it boots up before the modem which causes problems. Also another thing to try and work out from what point the 35 is trying to access the mesh system from. I have other non B&O products that decided to latch onto the furthest access point for whatever reason and this caused random behaviour. Sometimes there was no connection other times there was. In the end I turned off the satellite point and 'forced' the unit to reattach to the closer point and then reactivated the satellite point. All these devices weren't overly pleased with 5ghz wifi either so I used an iPad attached to the 2.4ghz part of the system to get it to attach.

With regards to TuneIn - I don't know what the problem is there. Assuming you've logged into your TuneIn account I imagine everything should be the same as your Stage.

With regards to resetting it back to factory settings have you managed that? If the 35 isn't showing up in the App I think you can reset via the front panel controls.

Good luck and let us know how you go.

 

Peter

HH1971
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HH1971 replied on Sun, Oct 11 2020 7:33 PM

Does anybody know, when using the statement „http://192.168.2.xx:8080/BeoNotify/Notifications“, why the Beosound Core shows the meta-data information of the currently playing Airplay Stream and the Beosound 35 does not?

Beosound Core shows:
{"notification":{"timestamp":"2020-10-03T15:33:42.808022","type":"NOW_PLAYING_STORED_MUSIC","kind":"playing","data":{"name":"Hello","duration":295,"trackImage":[{"url":"http://192.168.2.40:80/api/stream//tmp/temp_data_airPlayAlbum_c4fcc2f910cbd","size":"large","mediatype":"image/jpg"}],"artist":"Adele","artistImage":[],"album":"25","albumImage":[],"genre":"","playQueueItemId":"airplay"}}}

See Beosound 35 shows:
{"notification":{"timestamp":"2020-10-03T15:33:40.952067","type":"NOW_PLAYING_STORED_MUSIC","kind":"playing","data":{"name":"AirPlay","duration":295,"trackImage":[],"artist":"","artistImage":[],"album":"","albumImage":[],"genre":"","playQueueItemId":"airplay"}}}

There are rumors at this forum, that this is a legal problem. But what is the legal difference between using this statement for a Beosound35 or a Beosound Core?
For me this shows like so often, that Bang&Olufsen discontinous a product before the software / firmware is mature. And this B&O cultur keeps me from purchasing new B&O products.

bwest1000
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I’m not a programmer. Sorry I cant help, but I share your frustrations. In other posts and other threads there are people that will go to great links to the food Bang and Olufsen despite their faulty software.  I can’t understand the apologists who say, “well, just don’t use that feature.”  No way. That’s inexcusable. It’s a speaker that costs as much as a car, and if a car were as buggy as B&O it would be considered a lemon.  Can’t defend new products that don’t work. However, I am keeping my 35 despite its problems. So I guess I’m Just as guilty as anyone else.

 

I hard wired my BeoSound 35 to my Network and now it works mostly fine. Sill a little more losses than the Stage. So, it doesn’t work wirelessly without dropping off the network. So, I have about 50 other products on my network that run along smoothly. My B&O product was immediately faulty and cost more. My $50 light bulbs are less buggy. 

mbolo01
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HH1971:
Beosound Core shows:
{"notification":{"timestamp":"2020-10-03T15:33:42.808022","type":"NOW_PLAYING_STORED_MUSIC","kind":"playing","data":{"name":"Hello","duration":295,"trackImage":[{"url":"http://192.168.2.xx:80/api/stream//tmp/temp_data_airPlayAlbum_c4fcc2f910cbd","size":"large","mediatype":"image/jpg"}],"artist":"Adele","artistImage":[],"album":"25","albumImage":[],"genre":"","playQueueItemId":"airplay"}}}

On the same register, B&O support keeps saying that if the album cover image is not displayed in the B&O App when Airplay is used, while it is when using DLNA, Deezer or Chromecast for example, it is because of Airplay limitations, not sending metadata .... for legal or technical reason, they don't explain, BUT, the URL above clearly shows the link to the image sent via AP and temporarily stored in the Core. I tested it also with another product, and this link effectively shows the album cover.

 

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

trackbeo
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trackbeo replied on Sun, Oct 11 2020 10:16 PM

bwest1000:
Also I have noticed that Tunein always resets to a non US based classic music station - doesn't matter what I change it to.  Wont play.  Only classical. I guess it is making a comment on my musical tastes now too :) 
Couple notes, which may or may not help: (1) I found that if I entered *no* TuneIn credentials, but tapped the top (play) on my Beosound 1 anyway, I got "RBB-Kultur" (schedule at https://www.rbb-online.de/rbbkultur/radio/programm/ ).  If your classical station is speaking German, that's what has happened: no credentials, you get the default station.  (2) Setting the country shouldn't affect your Wi-Fi reception, because *clients* must follow whatever channel the wireless access point offers.  I would nevertheless do so, because who knows what else the country triggers.  At least it might delete QQplay (China) from your list of sources!  (3) I wish I had followed the pricing more closely on amazon to snag the same $1400 bargain you got!  Now they're down to their last unit, so the price is back up to $2489.  Nah.

StKong
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StKong replied on Mon, Oct 12 2020 9:13 PM
HH1971:

Does anybody know, when using the statement „http://192.168.2.xx:8080/BeoNotify/Notifications“, why the Beosound Core shows the meta-data information of the currently playing Airplay Stream and the Beosound 35 does not?

Beosound Core shows: {"notification":{"timestamp":"2020-10-03T15:33:42.808022","type":"NOW_PLAYING_STORED_MUSIC","kind":"playing","data":{ "name":"Hello" ,"duration":295,"trackImage":[{"url":"http://192.168.2.40:80/api/stream//tmp/temp_data_airPlayAlbum_c4fcc2f910cbd","size":"large","mediatype":"image/jpg"}], "artist":"Adele" ,"artistImage":[], "album":"25" ,"albumImage":[],"genre":"", "playQueueItemId":"airplay" }}}

See Beosound 35 shows: {"notification":{"timestamp":"2020-10-03T15:33:40.952067","type":"NOW_PLAYING_STORED_MUSIC","kind":"playing","data":{ "name":"AirPlay" ,"duration":295,"trackImage":[], "artist":"" ,"artistImage":[], "album":"" ,"albumImage":[],"genre":"", "playQueueItemId":"airplay" }}}

There are rumors at this forum, that this is a legal problem. But what is the legal difference between using this statement for a Beosound35 or a Beosound Core? For me this shows like so often, that Bang&Olufsen discontinous a product before the software / firmware is mature. And this B&O cultur keeps me from purchasing new B&O products.

This is all due to sloppy programming. And lack of attention.

Solution?

Would be a great potential fix for the Classics team to work while thinking of the next 10.000€ product to revitalise Big SmileBig SmileSurprise
mbolo01
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StKong:

This is all due to sloppy programming. And lack of attention

I agree

As an example, I’m using Home-Assistant into which I have added media control cards for my B&O devices. When sending AirPlay to them, the card correctly retrieved and exposes metadata, track image included:

Details of the card where you can see the source being AirPlay:

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

bwest1000
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I'm no expert, but they should do is go back to keeping features out of their speakers.  They also need to start making sources again.  If they went back to making CD players and streaming devices like network music servers, they could add features to those that could wire to, bolt on, or plug into their speakers.  Also drop WiSA.  I buy wires from BlueJeansCable.  I know that I am a pleb, and some folks on here are probably in the demographic that can or would spend thousands on one wire.  I don't think that running wires was what drove people away from B&O.  I think it was products that for the price should work 100% of the time but don't.  I just don't like being sold a feature that doesn't work.  I don't think it is a good brand image to have so many little imperfections in a product.  It is even worse if all the people in your ads are beautiful tippy top 1 percenters and the brand image is perfection.  If you can't get the feature to work, take it out.  Don't bring it to market.  It feels like B&O is like EA or Bethesda, selling buggy products that are still in beta and letting consumers report back for bug fixes via updates.  

 

Or add the whole set of features to a singular device that can be added onto any of the other products.  I think Klipsch makes a little dongle for $150 that makes any of their items wireless.  Outlaw audio and Emotiva make wireless systems just fine.  Primare makes one such device (and in Scandinavia no less) for about $600.  These are mostly "entry level", Joe six pack companies compared to B&O.  You could buy every single product that Outlaw and Emotiva make, all at once, and still have enough money left over to buy a used Boxter compared to buying one pair of 90s. 

HH1971
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HH1971 replied on Sun, Nov 22 2020 9:53 AM

A new Software Version 1.24.41627 for the Beosound 35 is available. 

Does anyone know what this version will change, what additional features it offers?
Are there any new bugs implemented, as so often when B&O is offering new software releases that probably never will be fixed?
After all my very bad experience with software updates on my Beosound Moment, do I have to install this update and what do I miss if I do not install it?

Does this software update will show the meta data like album and artist at least in the B&O app?  Or at the Beoremote Halo?

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